Official HP TouchPad Order Status Page
Please rep and vote
August 26, 2011, 3:13 am: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.
September 22, 2011, 1:05 pm: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.
The following email was sent to several, but not all, people with outstanding SMB orders:
Thank you for your interest in webOS and the HP TouchPad order xxxxxxxx
The response to our price reduction has been overwhelming – both in terms of volume and in the energy and enthusiasm it has generated in our customers.
It has taken us longer than anticipated to work through the high volume of orders that were received. We apologize for any uncertainty this caused, but we are now in a position to understand our ability to fulfill your order.
Your order will be fulfilled at the discounted price. As we sold out of our existing stock very quickly, we are in the process of re-allocating stock to SMB customers. We should receive this stock within 2 weeks, at which time your order will then ship with free ground shipping. You will receive a shipping notification with a tracking number once your order has shipped. We apologize that these timelines are longer than indicated on the website at time of purchase.
At the significantly reduced price, the HP TouchPad does not qualify for our standard 30 day return policy and is not returnable.
We are pleased that we will be able to fulfill your order and look forward to you joining the exciting community of webOS!
Your HP Small and Medium Business Team
HP and SMB Order Status Information
If it shows Shipped, then your order has already shipped.
If it shows Item being Processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011 (It's the end of the 26th. I'm pretty sure this isn't true). Not sure if this means all current 'Item being Processed' will be shipped OR if you don't get a shipment/tracking number by Wednesday, you're out of luck.
If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
HP Tracking Numbers are Recycled
HP is recycling tracking numbers. If you are lucky enough to get a tracking number, it will likely show shipment to a different location and maybe a year ago. Wait for the shipping company to process the new shipment and you'll get updated tracking. At this point, you are pretty solid for receiving a touchpad.
HP Home Order Status [hp.com]
Phone order status 18889994747
SMB status check:
Method 1: http://h71016.www7.hp.com/dcart/SaveOrder.asp?HeaderAction=OrderStatus&OrderAction=OrderStatus
Method 2: Online order status check for Small & Medium Business [hp.com]
Method 3: FedEx Track By Reference [fedex.com]: You MAY already have your shipment on the way to you. For SMB the reference # format is [HPorder#]001. For example, 03053XXXX becomes 03053XXXX001.
For people having the "Vista" order status problem:
1. Use method 2 (above) to look up your order ID.
2. Copy that order ID.
3.Log in using method 1 and go to the page with the "Vista" message.
4. Replace the order ID (after OrderNo=) in the URL with the order ID copied in step 2.
5. Press enter and you'll (hopefully) see your new status page.
Status Significance Chart
|Admin||Your order has been received and validated by the HP order desk.|
|Production||Your order has been moved into manufacturing and is in the production stage.|
|Production Done||Your product has been built and is ready for shipment.|
|Consolidation||The consolidation order status appears for all orders that have been produced and have moved to the consolidation hub. Consolidation occurs for those products that need to be bundled together before shipment.|
|Shipped||The products have been shipped from the HP premises and are on their way to the customer.|
|Delivered||The products have arrived at customer facilities and Proof of Delivery is returned to HP. There may be orders for which HP is not able to receive a Proof of Delivery in which case the status of the order will remain as 'shipped.'|
Straight From HP
Regretfully, expedited shipping is not available on the TouchPad promotion orders. If you requested and were charged for expedited shipping, you will receive a credit for those charges. If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.
User Submitted Order Status Information
|AUGUST 16, 2011??|
|08/16/2011 09:44:33PDT||HP Academy||Email Confirmed||EDU only||Ordered with cc received order confirm Sunday morning no tracking number yet|
|AUGUST 19, 2011|
|08/19/2011 06:19:57 PDT||HP EPP||Cancelled||Credit Card SAVE30HP||1 32Gb Touchpad and 1 Palm Pre 2 Unlocked|
|08/19/2011, 06:33:02 PDT||HP Academy||Shipped via FedEx 8/23/2011||SAVE15HP + standard shipping||Ordered 1 16GB, should arrive 8/25|
|08/19/2011: 06:40:09 PDT||Home||Shipped||Save15hp+army||1 16g, only order, free ship, ordered with cc|
|08/19/2011, 06:45:02 PDT||EPP||Email confirmed.||coupon applied.||SHIPPED!|
|08/19/2011, 06:54:41 PDT||Hp Academy||Email Confirmed||Coupon + edu||1 x 32gb and 1xpaper ordered with paypal|
|8/19/2011, 6:56 PDT||HP Academy||No Email Cancelled 8/24/2011||standard shipping||32GB and Palm Pre 2|
|08/19 06:54:20 PDT||HP Academy||SHIPPED, Tracking provided||Coupon + edu||2 16g, have another order in processing which was made 1 hour later. Guys, they're catching up!|
|08/19/2011: 07:06:29 PDT||Home||Email Confirmed||Coupon + edu||2 16g, the only order with the account/address/cc|
|08/19/ 07:11:22 PDT||Hp Academy||Email Confirmed||Coupon + edu||2 x 32gb and 2xpaper ordered with cc|
|8/19/2011 @ 7:17:41 PDT||HP Academy||FedEx 08/24/2011 12:11 PM||SAVE15HP Free Ship||One 16GB|
|08/19/2011, 07:21:03 PDT||HP EPP||Shipped||(Coupon $15off)||16GB - Delivery date - 24th Aug - I have made two orders 15mins earlier but all in Processed State but my CC has been charged - Not sure if I will get others|
|08/19/2011, 07:28:47 PDT||HP H&HO EPP||Shipped via FedEx 8/24/2011||Standard Shipping||Order 2x16GB with expected delivery date of 88/26/2011|
|08/19/2011: 07:33:01 PDT||Home / EPP||Ship 8/23 Delivered 8/25||SAVE30HP||1x 32GB, 1x case, 5-7 day shipping; No discounts other than coupon, EPP just made it $149.99|
|08/19/2011, 07:43:14 PDT||HP Academy||Delivered 8/26||SAVE15HP + edu||1 x 16 gb - tracking information 8/24, shipped|
|08/19/2011, 07:46:34 PDT||HP Academy||Shipped via FedEx 8/24/2011||SAVE30HP + standard shipping||Ordered 1 32GB and 1 Printer Paper, should arrive 8/27, Shipped separately|
|08/19/2011 08:01:00 PDT||HP Academy||Email Confirmed||SAVE15HP 32GB||Ordered with cc received order confirm Sunday morning (TRACKING# issued @ 7:00pmCST)|
|08/19/2011 08:15:23PDT||HP Academy||Item Shipped||Edu Only||1x 16GB - Got tracking number and updated to show delivery in a few days|
|08/19/2011, 08:20:00 PDT||HP Academy||Shipped via FedEx 8/24/2011||SAVE30HP + standard shipping||Ordered 1 32GB and 1 Printer Paper, should arrive 8/27 (shipped from OLIVE BRANCH, MS, like my paper)|
|8/19/2011@ 08:26:26 PDT||HP H&O||Coupon + EPP||Shipped 25 AUG||32GB + paper|
|08/19/2011, 08:30:20 PDT||HP EPP||Shipped||(Coupon $30off) 32GB||Received!!!|
|8/19/2011, 08:45:15 PDT||HP EPP||Item SHIPPED 8/24||Standard shipping, army EPP||32GB No paper, no coupon|
|8/19/2011@ 8:46 PDT||HP EPP||Shipped via Fedex 8/25/11||SAVE30HP + standard shipping||1 x 32GB + Paper, TP to arrive on 8/31|
|08/19 08:52:16 PDT||Home||shipped||Coupon + edu||1 32g, the only order with the account/address/cc|
|08/19 09:00 PDT||Home||shipped||Coupon + epp||1 32gb, the only order with the account/address/cc|
|8/19/200@ 9 EDT||HP EPP||Item Shipp via FedEx 8/25/11||SAVE30HP + standard shipping||ordered 2 32GB + 2 Paper, touchpad should arrive on 8/30|
|08/19/2011, 09:03:16 PDT||Home||Email confirmed,||SAVE30HP||1 32g, only order, Shipped - Arriving 8/26|
|08/19/2011: 09:05:46 PDT||Home % Home Office||Item being processed||SAVE30HP||4 32GB 10lb package on the way. No shipping e-mail received. track by reference.|
|08/19/2011: 09:05:46 PDT||Home % Home Office||Item being processed||SAVE30HP||2 32gb, FS, already charged on CC on 19th (not a temp charge), Got conf email but no tracking #|
|08/19/2011, 09:07:28 PDT||Home||Item Being Processed||Ordered with CC 2 32GB||No tracking number yet.|
|08/19 09:25:41 PDT||Home||Being Processed, Email||SAVE30HP + US army||Ordered one 32GB for $133|
|08/19/2011 09:43:33PDT||HP Academy||Email Confirmed||EDU only||Ordered with cc received order confirm Sunday morning (TRACKING# issued @ 1:00pmEST)|
|8/19/2011 @ 10 PDT||HP EPP||Item Shipped||SAVE30HP + EPP + Standard Shipping||Ordered paper filler and 1 32gb|
|08/19/2011 10:00:10 PDT||HP HO EPP||Shipped||SAVE15+Standard Ship||No shipping notification 32GB|
|08/19/2011@10:08:54PDT||HP EPP||Item being processed||EPP4297+SAVE30+Standard||No shipping notification for 1 32GB+1paper as of|
|08/19/2011 10:21:55 PDT||HP H&O||ITEM SHIPPED||SAVE30HP+EPP code+ standard shipping||Ordered 1 32 GB and 1 data cartridge, Data came in already - I got tracking number but my TP wasn't a recycled one. and Doesn't show up yet in fedex|
|AUGUST 20, 2011|
|08/20/2011 @ 1:57:28 PM||HP SMB||Delivered 9/22 @ 9am||Economy||From 9/9-9/19, delivery date changed to that day's date. Got shipping confirmation at 6:25pm MDT on 9/19, and tracking numbers were updated by 8:30pm MDT. Delivered on 9/22. PO# 438XXXX|
|8/20/2011 @ 5:02PM EDT||HP SMB||"Admin" as of 8/27/2011 12:57PM EDT||Economy, now listed as "BESTWAY"||Received conformation e-mail at 10:30PM EDT the night the order was placed. Touchpad was on backorder from then until 8/25/2011 @ 13:31 GMT, when the Line Item Detail order status page indicated I now had a TP allocated to the order and none on backorder. Still stuck on "Admin," and have yet to receive any further e-mail from HP|
|AUGUST 21, 2011|
|08/21/2011 @ 10 AM PDT||Amazon||USPS 8/25/2011||$475 - 20% - PM + FSSS||1 x 32GB|
|08/21/2011 12:45 PM ET||HP SMB||Still in "Admin" as of 8/27||2 Day UPS (cheapest option when there was no free shipping)||Received 2 confirmation emails from HP, but they say my order date is 8/23, which is incorrect and past their "cutoff". Still stuck in "Admin" with est. ship date pushed up to Sept. 6 as of 8/27|
|08/21/2011 11:40 AM CDT||HP SMB||Still in "Admin"||Cheapest Shipping option - FedEx||First email sent 8/22 2:11PM, Second email sent 8/25 confirming my order (saying I ordered 8/23). However, the Order Status page displays a planned ship date of 9/11 and delivery of 9/14.|
|AUGUST 22, 2011|
|08/22/11 @ 12:27AM MST||HP SMB||Shipped 10/17||Debit Card||** UPDATED** Got confirm email 2 days after, shipping date has changed every day since on blue page (Chose FedEx Overnight Priority). Also got follow up email informing me of more touchpads available soon, did not receive latest email informing me of either 2wk eta or 6-8wk eta for fulfillment.|
|22ncd at 1:48 am (2 hours and 12 min before 4am cut off time)||HP SMB||Current quantity says Allocated/Shipped. ETA Delivery 10/18 by 10:30am|
|AUGUST 28, 2011|
|8/28/2011@ 11:54AM EST||HP SMB||Admin/Processing||Paid $38 for shipping Econ Value Freight atm, shipdate was 22ncd to receive 26th now is 26th to receive on 31st||Received confirm email 24 hrs after. Order placed on 20th, Confirm says order placed on 21st, Status says order received|
|October 4th, 2011|
|10/4/11@ 10:22PM EST||HP SMB||Shipped||Shipping changed to fedex immediately and I just received shipped email||I am also the guy who posted directly above.|
|NON-HP ORDERS|| OnSale orders please visit this thread: http://slickdeals.net/forums/showthread.php?|
|08/20/2011, 5:07:00 PDT||OnSale via Amazon||cancelled 8/24/2011 12:47 PDT||standard shipping||Item is completely removed from amazon order page|
|08/21/11 02:06 PDT||onsale via Amazon||Cancelled||CC; standard shipping||Cancelled 32gb completely erased from amazon . (how did the person below get touchpads an i didn't D=<)|
|Shipped on 12:00 August 22, with tracking number provided, but the number is linked to a shipment 1year agod|
|08/21/2011, 2:45:00 PDT||OnSale Via Amazon||Shipped via UPS 8/24/2011 13:08:00 PDT||Standard shipping||I wasn't expecting this to ship, but it actually did. Got email today. 2X 32GB TPs|
|08/21/2011, 2:25:00 PDT||OnSale Via Amazon||Shipped via UPS 8/23/2011 07:23:00 PM||Standard shipping||Woohoo, my order made the cut . 1 16GB|
|Add Entries Above||DUMMY ROW||END OF TABLE||Add Entries Above||^^|