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Official HP TouchPad Order Status Page

wir3d 284 August 21, 2011 at 11:36 AM in Computers (10)
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August 26, 2011, 3:13 am: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

September 22, 2011, 1:05 pm: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

Community Wiki

Last Edited by 6point1SRT8 October 17, 2011 at 10:36 PM
Everyone I have worked for a bank for 6-7 years now and I can assure you that the max time a charge can be held on your account is 3 business days, after that the merchant can then re-bill you when your product is shipped. That is why you are seeing the charges fall off of your account, so don't sweat it until you actually get some sort of cancel email. -primetime2113



The following email was sent to several, but not all, people with outstanding SMB orders:

-----------------------------------------------------------------------------------------
Thank you for your interest in webOS and the HP TouchPad order xxxxxxxx

The response to our price reduction has been overwhelming – both in terms of volume and in the energy and enthusiasm it has generated in our customers.

It has taken us longer than anticipated to work through the high volume of orders that were received. We apologize for any uncertainty this caused, but we are now in a position to understand our ability to fulfill your order.

Your order will be fulfilled at the discounted price. As we sold out of our existing stock very quickly, we are in the process of re-allocating stock to SMB customers. We should receive this stock within 2 weeks, at which time your order will then ship with free ground shipping. You will receive a shipping notification with a tracking number once your order has shipped. We apologize that these timelines are longer than indicated on the website at time of purchase.

At the significantly reduced price, the HP TouchPad does not qualify for our standard 30 day return policy and is not returnable.

We are pleased that we will be able to fulfill your order and look forward to you joining the exciting community of webOS!

Sincerely,
Your HP Small and Medium Business Team
www.hp.com/go/touchpadFAQ
-----------------------------------------------------------------------------------------

HP and SMB Order Status Information
If it shows Shipped, then your order has already shipped.
If it shows Item being Processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011 (It's the end of the 26th. I'm pretty sure this isn't true). Not sure if this means all current 'Item being Processed' will be shipped OR if you don't get a shipment/tracking number by Wednesday, you're out of luck.
If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.

HP Tracking Numbers are Recycled
HP is recycling tracking numbers. If you are lucky enough to get a tracking number, it will likely show shipment to a different location and maybe a year ago. Wait for the shipping company to process the new shipment and you'll get updated tracking. At this point, you are pretty solid for receiving a touchpad.

HP Home Order Status [hp.com]
Phone order status 18889994747

SMB status check:
Method 1: http://h71016.www7.hp.com/dcart/SaveOrder.asp?HeaderAction=OrderStatus&OrderAction=OrderStatus
Method 2: Online order status check for Small & Medium Business [hp.com]
Method 3: FedEx Track By Reference [fedex.com]: You MAY already have your shipment on the way to you. For SMB the reference # format is [HPorder#]001. For example, 03053XXXX becomes 03053XXXX001.

For people having the "Vista" order status problem:
1. Use method 2 (above) to look up your order ID.
2. Copy that order ID.
3.Log in using method 1 and go to the page with the "Vista" message.
4. Replace the order ID (after OrderNo=) in the URL with the order ID copied in step 2.
5. Press enter and you'll (hopefully) see your new status page. Smilie

Status Significance Chart
Field Name Description
Admin Your order has been received and validated by the HP order desk.
Production Your order has been moved into manufacturing and is in the production stage.
Production Done Your product has been built and is ready for shipment.
Consolidation The consolidation order status appears for all orders that have been produced and have moved to the consolidation hub. Consolidation occurs for those products that need to be bundled together before shipment.
Shipped The products have been shipped from the HP premises and are on their way to the customer.
Delivered The products have arrived at customer facilities and Proof of Delivery is returned to HP. There may be orders for which HP is not able to receive a Proof of Delivery in which case the status of the order will remain as 'shipped.'
======================================================================

Straight From HP
Regretfully, expedited shipping is not available on the TouchPad promotion orders. If you requested and were charged for expedited shipping, you will receive a credit for those charges. If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.


User Submitted Order Status Information

OrderTimeStamp HP home/SMB? Status WayOfPurchase Note
AUGUST 16, 2011??    
08/16/2011 09:44:33PDT HP Academy Email Confirmed EDU only Ordered with cc received order confirm Sunday morning no tracking number yet
AUGUST 19, 2011    
08/19/2011 06:19:57 PDT HP EPP Cancelled Credit Card SAVE30HP 1 32Gb Touchpad and 1 Palm Pre 2 Unlocked
08/19/2011, 06:33:02 PDT HP Academy Shipped via FedEx 8/23/2011 SAVE15HP + standard shipping Ordered 1 16GB, should arrive 8/25
08/19/2011: 06:40:09 PDT Home Shipped Save15hp+army 1 16g, only order, free ship, ordered with cc
08/19/2011, 06:45:02 PDT EPPEmail confirmed. coupon applied. SHIPPED!
08/19/2011, 06:54:41 PDT Hp Academy Email Confirmed Coupon + edu 1 x 32gb and 1xpaper ordered with paypal
8/19/2011, 6:56 PDTHP Academy No Email Cancelled 8/24/2011 standard shipping 32GB and Palm Pre 2
08/19 06:54:20 PDT HP Academy SHIPPED, Tracking provided Coupon + edu 2 16g, have another order in processing which was made 1 hour later. Guys, they're catching up!
08/19/2011: 07:06:29 PDT Home Email Confirmed Coupon + edu 2 16g, the only order with the account/address/cc
08/19/ 07:11:22 PDT Hp Academy Email Confirmed Coupon + edu 2 x 32gb and 2xpaper ordered with cc
8/19/2011 @ 7:17:41 PDT HP Academy FedEx 08/24/2011 12:11 PM SAVE15HP Free Ship One 16GB
08/19/2011, 07:21:03 PDT HP EPP Shipped (Coupon $15off) 16GB - Delivery date - 24th Aug - I have made two orders 15mins earlier but all in Processed State but my CC has been charged - Not sure if I will get others
08/19/2011, 07:28:47 PDT HP H&HO EPP Shipped via FedEx 8/24/2011 Standard Shipping Order 2x16GB with expected delivery date of 88/26/2011
08/19/2011: 07:33:01 PDT Home / EPP Ship 8/23 Delivered 8/25 SAVE30HP 1x 32GB, 1x case, 5-7 day shipping; No discounts other than coupon, EPP just made it $149.99
08/19/2011, 07:43:14 PDT HP Academy Delivered 8/26 SAVE15HP + edu 1 x 16 gb - tracking information 8/24, shipped
08/19/2011, 07:46:34 PDT HP Academy Shipped via FedEx 8/24/2011 SAVE30HP + standard shipping Ordered 1 32GB and 1 Printer Paper, should arrive 8/27, Shipped separately
08/19/2011 08:01:00 PDT HP Academy Email Confirmed SAVE15HP 32GB Ordered with cc received order confirm Sunday morning (TRACKING# issued @ 7:00pmCST)
08/19/2011 08:15:23PDT HP Academy Item Shipped Edu Only 1x 16GB - Got tracking number and updated to show delivery in a few days
08/19/2011, 08:20:00 PDT HP Academy Shipped via FedEx 8/24/2011 SAVE30HP + standard shipping Ordered 1 32GB and 1 Printer Paper, should arrive 8/27 (shipped from OLIVE BRANCH, MS, like my paper)
8/19/2011@ 08:26:26 PDT HP H&O Coupon + EPP Shipped 25 AUG 32GB + paper
08/19/2011, 08:30:20 PDT HP EPP Shipped (Coupon $30off) 32GB Received!!!
8/19/2011, 08:45:15 PDT HP EPP Item SHIPPED 8/24 Standard shipping, army EPP 32GB No paper, no coupon
8/19/2011@ 8:46 PDT HP EPP Shipped via Fedex 8/25/11 SAVE30HP + standard shipping 1 x 32GB + Paper, TP to arrive on 8/31
08/19 08:52:16 PDT Home shipped Coupon + edu 1 32g, the only order with the account/address/cc
08/19 09:00 PDT Home shipped Coupon + epp 1 32gb, the only order with the account/address/cc
8/19/200@ 9 EDT HP EPP Item Shipp via FedEx 8/25/11 SAVE30HP + standard shipping ordered 2 32GB + 2 Paper, touchpad should arrive on 8/30
08/19/2011, 09:03:16 PDT Home Email confirmed, SAVE30HP 1 32g, only order, Shipped - Arriving 8/26
08/19/2011: 09:05:46 PDT Home % Home Office Item being processed SAVE30HP 4 32GB 10lb package on the way. No shipping e-mail received. track by reference.
08/19/2011: 09:05:46 PDT Home % Home Office Item being processed SAVE30HP 2 32gb, FS, already charged on CC on 19th (not a temp charge), Got conf email but no tracking #
08/19/2011, 09:07:28 PDT Home Item Being Processed Ordered with CC 2 32GB No tracking number yet.
08/19 09:25:41 PDT Home Being Processed, Email SAVE30HP + US army Ordered one 32GB for $133
08/19/2011 09:43:33PDT HP Academy Email ConfirmedEDU onlyOrdered with cc received order confirm Sunday morning (TRACKING# issued @ 1:00pmEST)
8/19/2011 @ 10 PDT HP EPP Item Shipped SAVE30HP + EPP + Standard Shipping Ordered paper filler and 1 32gb
08/19/2011 10:00:10 PDT HP HO EPP Shipped SAVE15+Standard Ship No shipping notification 32GB
08/19/2011@10:08:54PDT HP EPP Item being processed EPP4297+SAVE30+Standard No shipping notification for 1 32GB+1paper as of
08/19/2011 10:21:55 PDT HP H&O ITEM SHIPPED SAVE30HP+EPP code+ standard shipping Ordered 1 32 GB and 1 data cartridge, Data came in already - I got tracking number but my TP wasn't a recycled one. and Doesn't show up yet in fedex
AUGUST 20, 2011    
08/20/2011 @ 1:57:28 PM HP SMB Delivered 9/22 @ 9am Economy From 9/9-9/19, delivery date changed to that day's date. Got shipping confirmation at 6:25pm MDT on 9/19, and tracking numbers were updated by 8:30pm MDT. Delivered on 9/22. PO# 438XXXX
8/20/2011 @ 5:02PM EDT HP SMB "Admin" as of 8/27/2011 12:57PM EDT Economy, now listed as "BESTWAY" Received conformation e-mail at 10:30PM EDT the night the order was placed. Touchpad was on backorder from then until 8/25/2011 @ 13:31 GMT, when the Line Item Detail order status page indicated I now had a TP allocated to the order and none on backorder. Still stuck on "Admin," and have yet to receive any further e-mail from HP
AUGUST 21, 2011    
08/21/2011 @ 10 AM PDT Amazon USPS 8/25/2011 $475 - 20% - PM + FSSS 1 x 32GB
08/21/2011 12:45 PM ET HP SMB Still in "Admin" as of 8/27 2 Day UPS (cheapest option when there was no free shipping) Received 2 confirmation emails from HP, but they say my order date is 8/23, which is incorrect and past their "cutoff". Still stuck in "Admin" with est. ship date pushed up to Sept. 6 as of 8/27
08/21/2011 11:40 AM CDT HP SMB Still in "Admin" Cheapest Shipping option - FedEx First email sent 8/22 2:11PM, Second email sent 8/25 confirming my order (saying I ordered 8/23). However, the Order Status page displays a planned ship date of 9/11 and delivery of 9/14.
AUGUST 22, 2011    
08/22/11 @ 12:27AM MST HP SMB Shipped 10/17 Debit Card ** UPDATED** Got confirm email 2 days after, shipping date has changed every day since on blue page (Chose FedEx Overnight Priority). Also got follow up email informing me of more touchpads available soon, did not receive latest email informing me of either 2wk eta or 6-8wk eta for fulfillment.
22ncd at 1:48 am (2 hours and 12 min before 4am cut off time) HP SMB Current quantity says Allocated/Shipped. ETA Delivery 10/18 by 10:30am   
AUGUST 28, 2011    
8/28/2011@ 11:54AM EST HP SMB Admin/Processing Paid $38 for shipping Econ Value Freight atm, shipdate was 22ncd to receive 26th now is 26th to receive on 31st Received confirm email 24 hrs after. Order placed on 20th, Confirm says order placed on 21st, Status says order received
October 4th, 2011    
10/4/11@ 10:22PM EST HP SMB Shipped Shipping changed to fedex immediately and I just received shipped email I am also the guy who posted directly above.
NON-HP ORDERS    OnSale orders please visit this thread: http://slickdeals.net/forums/showthread.php?sduid=98345&t=3244115
08/20/2011, 5:07:00 PDT OnSale via Amazon cancelled 8/24/2011 12:47 PDT standard shipping Item is completely removed from amazon order page
08/21/11 02:06 PDT onsale via Amazon Cancelled CC; standard shipping Cancelled 32gb completely erased from amazon . (how did the person below get touchpads an i didn't D=<)
Shipped on 12:00 August 22, with tracking number provided, but the number is linked to a shipment 1year agod    
08/21/2011, 2:45:00 PDT OnSale Via Amazon Shipped via UPS 8/24/2011 13:08:00 PDT Standard shipping I wasn't expecting this to ship, but it actually did. Got email today. 2X 32GB TPs
08/21/2011, 2:25:00 PDT OnSale Via Amazon Shipped via UPS 8/23/2011 07:23:00 PM Standard shipping Woohoo, my order made the cut Smilie. 1 16GB
Add Entries Above DUMMY ROW END OF TABLE Add Entries Above ^^

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Joined Aug 2011
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#3
Quote from gtzcyberboy View Post :
I decided to create a thread on the order status of the HP TouchPad.

So far, i received 4 confirmations and 2 cancellations out of 6. No shipping info present as of now.

When were the orders placed and have any of the 4 confirmations had notices that are negative
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#4
I got a call from HP confirming the order and the status changed to processing now with tracking # to be provided upon shipping.
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#5
Quote from eriedagrump View Post :
When were the orders placed and have any of the 4 confirmations had notices that are negative
They were placed on Friday night. The 4 confirmations are good to go, meaning they are possibly reserved? But it also means they are now waiting to be shipped out.
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#6
Quote from gtzcyberboy View Post :
They were placed on Friday night. The 4 confirmations are good to go, meaning they are possibly reserved? But it also means they are now waiting to be shipped out.

Thanks i have two confirmations from yesterday but that rumor about the smb site being broken was out. Im hoping the Confirmed emails means they are solid
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#7
Quote from eriedagrump View Post :
Thanks i have two confirmations from yesterday but that rumor about the smb site being broken was out. Im hoping the Confirmed emails means they are solid
Once you receive an email with big blue letters "ORDER RECEIVED", your fine.
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#8
how do i contact HP to ask if my order wen through? when i call i always get a notice that they are closed...
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#9
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#10
My second (first) order has also been charged for the third time.
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#11
Anybody looking to give up and pay more.

16GB for $209:

http://www.sarasotacomputertech.c...fault.aspx
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#12
I recently read they don't have any in stock, even though the website says they do. I can't remember which message board but people weren't happy.
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#13
Has anyone who got the 6-8 week email had any movement yet? Just curious. Thanks.
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#14
Quote from karendealio View Post :
I recently read they don't have any in stock, even though the website says they do. I can't remember which message board but people weren't happy.
Yeah the fact that they're also showing 64GB models in stock undermines confidence.

My second order shipped, incidentally.

Just one left to go.
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#15
Quote from rtoudozue View Post :
Has anyone who got the 6-8 week email had any movement yet? Just curious. Thanks.
Looks like their still processing orders from the 20th
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