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Ultimate Comcast / Infinity Internet deal- $19.99/Month for 1 year with no additional service required

pesok 920 253 September 6, 2011 at 10:38 PM in Internet & Websites (2) More Best Buy Deals
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Last Edited by pesok February 24, 2012 at 09:42 PM
UPDATE 2/25/2012 - Got another flier(cost me $15-and i only mentioned to few people so far(read update 2/21 below) for the same offer with a new Expiration date(3/18/2012), whats better is this offer has a different phone number - so try the new number if got shot down on the number from 1st flier. Both fliers are current as of today and attached on the bottom.

UPDATE 2/21/2012 - Reading through the replies - It seems that this thread has helped a lot of SD'ers to receive this(or a similarly slick) offer by either just mentioning the existence of the flier or more commonly faxing/emailing the copy of it to a Comcast rep that asks for it to verify that such a slick offer actually exists. That fact as well as the fact that my neighbors seemingly keep receiving the new versions of this flier on the regular basis(although undetermined interval) gave me an idea. I can try to offer a reward to my entire neighborhood (during a next city hall meet, email list that i can get from local DJ, or just stapling a reward note on a several streets/stores close to my house) in the sum of $15 for each new flier they bring to me - only for the offer i don't already have a flier for (usually means a new/later expiration date and some new/different internal Comcast numbers/codes on it- rest of this offer seems to stay the same(well graphics change as well sometimes)) and only an original flier in the original envelope (to eliminate Photoshoping bounty huntersSmilie. This way i can keep posting new/not yet expired (faxing/emailing expired fliers to Comcast reps will give them a good reason to deny it on the grounds of "that offer is no more") fliers here for my fellow SD'ers. Also if you get a similar flier/offer yourself (or any of your neighbors/friends/relatives do) - post it in this thread and PM me so i can put it into the first/this post(sorry not offering reward for that - but helping fellow SD'ers should be enough of a reward). What do you guys think of this plan? If i get enough reps indicating you think its a good idea - i will offer that reward to keep fliers coming!

UPDATE 2/15/2012 - New Fliers are attached on the bottom (my neighbour got the offer in mail and saved the filer for me) new Expiration is 3/4/2012
UPDATE 2 - Ran some bandwidth tests on this plan - results below

My buddy somehow got the flier for that elusive internet offer that everyone was talking about but i was unable to find anywhere else. Finally got the flier from him and scanned it(sorry about the quality i tried to make it better but my scanner is pretty old and about 5 mins past its expiration date). So far him, his GF, her brother+ his GF and my buds GF's brother's GF's sister(lol-i think i got that right) have successfully signed up by calling the number on the flier(apparently if you just call comcast - they dont know anything about this deal at all). All are in Mass except for the last one- she lives in NH. Out of all only my bud had it installed already-rest are waiting for scheduled appointments(tech to come to house)-but i dont think there will be any problem at this point.

Deal is:
$19.99 a month for 12 months(1 year) and $34.99 for months 13-24(2nd year). Only 1 year agreement(contract) is required so you can cancel right after your bill goes from $20 to $35 in month 13. Best part is - no additional service needs to be purchased(so dont need to sign up for TV or Phone). It is for new customers only(which i think means you didn't have any comcast service for at least last 3 month-not sure on this one though).

Bandwidth Tests on this plan(all ran on 2/15/2012):
Gateway = modem + router in one - (yes i know just modem is less headache but i got real good deal on it and honestly so far it worked perfect as u can see below(same results 24/7 not just offpeak/night).

I just bought new gateway(upgraded from 2 yo SBG900(Docsis2.0(1Down/1UP))) -
Motorola SBG6580 (Docsis3.0 (8channels(4 used ATM) DOWN // 4(1 used ATM) UP) [motorola.com]
FirmWare - SBG6580-3.1.0.0-GA-07-180-NOSH (Old FW(newest is 3.3.1.0 (FW can only be updated by Comcast on gateways and cable modems(thats the reason some people recommend against getting gateways and sticking with 2 separate boxes(cable modem and wire(ed/less) router)- at least FW on the router can be updated by customer then)

All tests on this gateway with this exact plan(Performance(15/3)) ran 2/15/2012:

http://www.speedtest.net/result/1775614914.png - Boston Hosted by Comcast

http://www.speedtest.net/result/1775624390.png - NY Hosted by TowerStream

http://www.speedtest.net/result/1775626323.png - PA Hosted by HostFTW

SPeakEasy - NY - Last Result:
Download Speed: 25183 kbps (3147.9 KB/sec transfer rate)
Upload Speed: 3692 kbps (461.5 KB/sec transfer rate)

SpeakEasy - Washington, DC
Download Speed: 25164 kbps (3145.5 KB/sec transfer rate)
Upload Speed: 3661 kbps (457.6 KB/sec transfer rate)

CNET - 24945 kbps

So far its confirmed to work in MA,NH,CA,TX,UT,WA,WV,NJ,PA,MD,CT,IL but might work for other states. Report here about your success/failure.
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Community Wiki

Last Edited by celeritini August 13, 2013 at 01:08 PM
Updated: 07/02/2013
Use this link to get $ 29.99 for 12 months in Bay area, CA. Download Speed of 20 Mbps or 3 Mbps for $ 14.99 for 12 months and No Contract

http://comcast.com/gethighspeed


any new flyers?
New flyer from Massachusetts exp 9/23/2012 ph 877-724-0629 (see pdf).

"I Call 877-298-0903.
I don't even need to tell them what I want. This number is specially for the $19.99/month deal. They will ask if you are looking for the deal. The first word you will say is "Yes."
I live in the Bay Area, CA.

They will force you to have a installation appointment even you don't want to/need to. And have you wait a few days and charge you $25 for it. I think I have a way to avoid the stupid installation fee and start using the internet service instantly. I think this works only if you have Comcast internet service before. And of course you will need to have your own modem.
Before doing so you have to find your comcast account ID. Try to use your info that you used to open your account, and register an online account on comcast.com. Then login to that online account. You will see your account number on the first page. Copy it down.
If you are a new customer, be sure to ask the rep [the one you're signing up with] for your account number

1. Connect your modem directly to your computer.
2. Go to any website.(I went to google.com)
3. Comcast activation page show up, enter your account number and SSN or something like that.
4. Follow the steps...
5. BAM! Service activated. You have the Internet now!
6. Call 1 800 391 3000 then press "3" and follow the steps to cancel your appointment you perviously made. (I got refuse to cancel the appointment by calling the normal 1 800 COMCAST number.


I hope this can help anyone who know what they are doing and want to save the $25 that you don't have to pay." <-- Awesome steps! Thanks go to dennis118 bounce

Available Phone Number to try:

1-877-298-0903 - Confirmed in CA, TX, UT, WA
1-877-508-5492 - Confirmed in CA, WV
1-877-494-9166 - Confirmed in NJ (6 Months W/O Contract)
1-877-342-8233 - Confirmed in MD: spoke to nice lady who transfered me to department that runs this promo, i asked for direct number in case we get disconnected she gave me 3038720581 so try that too, I got mine taken care of the moment she transfered me.woot
^^^^^ as of 08/13/2013, the 3038720581 is a non-working number...
1-877-298-0903 - Confirmed in MN (19.99 for 6 Months W/O Contract; 29.99 for 12 months W/O Contract)

Success:

Comcast Blast
Chicago - $39
Bay Area, CA - $19.99 (3 months w/o contract and then 3 months performance for $19.99/month after that)
California - $19 (12 Months W/ Contract)
Germantown, MD - $29.99 (12 months without contract)
Spring Grove, PA (York, PA) -$19.99 (first 12 months) ; $34.99 (13-24 months)
Fremont CA (6 Month w/o contract @ $29.99)
Pleasanton CA - $19.99 for 12 months

Comcast Performance
Bay Area, CA - $19.99 (6 months) $34.99 after (no contract) 9/11/2012
Bay Area, CA - $19.99 (12 months with contract)
Boston, MA - $19.99 (12 months with contract)
New Haven, CT - $19.99 (12 months with contract)
Portland/Milwaukie, OR - $19.99 (12 months w/ contract) / rep says 2nd year is 24.99 (need more people confirm this)
Harrisburg, PA - $19.99(1st Year) and $34.99(2nd Year). 2 year contract.
Red Lion, PA - $19.99 (24 months with 24 month contract)
American Fork, UT- $19.99 (24 months with 24 month contract) VIA ONLINE CHAT
Denver,CO-$19.99 (1year no contract)
Atlanta - denied the $19.99 without current Comcast service. Only offered the $29.99 (6 months) standard deal on website
11/30/11 - Atlanta - Only offered $19.99 on economy, which might be slightly faster then dial up. The other offer they quoted were exactly as described on their website. When asked if they had any internet only promotions they said just what was listed on the web. They would not budge on anything.
Seattle, WA - 19.99 deal through 1-877-298-0903
Somerset, NJ - $19.99 (6 months without contract)
laurel MD, 19.99$/mo, 2 yr contract, idk if it was contract but i asked for it myself since i would rather be locked into 20/mo for 2 yrs rather than keep doing same thing under different names every 6 months. Thanks, Guys
Naugatuck, CT - $19.99 (12 months with contract)
Sacramento,CA - 29.99 (12 months with NO contract) Called the 877-298-0903 number.
Richmond, VA - 19.99 (12 months no contract - free modem with self installation)
Bay Area, CA - $19.99 ( 1-6 months) + $29.99 ( 7-18 months) - No Contract, Own Modem, Free Self Installation - Performance

Fail:
San Jose, CA 95110 ($29.99 1yr promo price. Performance) - 03/30/2012
San Jose, CA 95134 (1-year contract with $19.99 only for 6 months and $34.99 thereafter.) - 2/21/2012
San Francisco CA 94107. You get routed to their national sales and after you punch in your phone number they will only offer you certain plans and not this one.
Miami, FL 33147. CSR says its not in system... Best offer was Performance for $29.99 for 6 months. If you call and complain, CSR says it can be added for this area.
San jose 95117: Either 19.99 for 6 months or 29.99 for 12 months
3/20 Seattle, WA only promo was $59.99 internet. Frown lame.

Contract in San Jose, CA

Quote :
Offer:


XFINITY™ Internet Performance Service for $19.99 per month for months 1-12 and $34.99 per month for months 13-24.

24 MONTH TERM CUSTOMER AGREEMENT

Thank you for choosing Comcast!

A description of the Offer ("Offer") you have ordered is described above. The Offer is subject to the terms and conditions of this agreement ("Agreement"), including the minimum term and early termination provisions under Paragraph 2 below. You may cancel this Agreement within thirty (30) days of the date services ("Service(s)") under the Offer are installed / activated, as applicable. If you wish to cancel this Agreement, you must call Comcast at 1-800-COMCAST. (Upon cancellation you are required to return all equipment provided by Comcast.)

If you do not cancel this Agreement within the 30 day period, the terms of this Agreement will automatically apply and you will be billed for the Services at the rates specified under the Offer.

For customers who install Service with a self-installation kit, the 30 day period begins on the day service is activated and for customers who have Service installed by a Comcast, installer, the 30 day period begins on the date of installation.

Terms:

1) The customer receiving this Offer named above ("you" or "Customer") will receive the Services under the Offer and for the first 24 months from the date the Service is activated / installed, at the price specified above plus applicable taxes, activation fee, and if Comcast Digital Voice is included, the Regulatory Recovery Fee and other applicable charges (e.g. per-call or International charges). AFTER THE 24 MONTH PERIOD, COMCAST'S THEN CURRENT APPLICABLE CHARGES WILL APPLY. You agree to maintain the Service for 24 months with your account in good standing. Comcast is not responsible for lost or misdirected agreements.

2) YOU AGREE THAT IF ANY SERVICE FOR THE OFFER ARE CANCELLED, DOWNGRADED OR DISCONNECTED FOR ANY REASON DURING THE 24 MONTH PERIOD (EXCEPT DURING THE FIRST 30 DAYS OF SERVICE ACTIVATION / INSTALLATION AS PROVIDED IN PARAGRAPH 3 BELOW), AN EARLY TERMINATION FEE OF UP TO $75 SHALL APPLY. DURING THE TERM OF THE AGREEMENT, THE EARLY TERMINATION FEE WILL BE REDUCED BY $7.50. EVERY THREE MONTHS, BEGINNING WITH THE SECOND MONTH AFTER THE INSTALLATION. IN ADDITION, IF SERVICE IS DOWNGRADED, COMCAST'S APPLICABLE CHARGES FOR SERVICE AND EQUIPMENT WITHOUT A 24 MONTH AGREEMENT WILL APPLY TO ANY REMAINING SERVICES. YOU ALSO AGREE THAT FOLLOWING THE 24 MONTH PERIOD, COMCAST'S APPLICABLE CHARGES FOR SERVICES AND EQUIPMENT WITHOUT A 24 MONTH TERM AGREEMENT SHALL APPLY UNLESS SERVICE IS CANCELLED BY CALLING 1-800-989-4651.

3) If during the term of this Agreement you cancel Service because you move your residence to a location within a Comcast serviceable area and you reconnect to comparable Services offered by Comcast (as determined by Comcast), within 30 days of disconnection, the amount of the early termination fee will be credited upon proof of installation. If Comcast does not offer comparable Services and you activate Comcast residential Cable, Comcast High-Speed Internet or Comcast Digital Voice service within 30 days of your Service disconnection, the amount of the early termination fee will be credited upon proof of installation. To receive the credit, you must contact Comcast by calling, 1-800-989-4651 within forty-five (45) days of Service disconnection.

4) Services under the Offer are for one outlet (except for Comcast Digital Voice.) Comcast's applicable charges for installation, equipment, and other services not specifically included in the Offer as described above (including without limitation, pay per view, and other non-recurring charges) are additional. The provisions of this Agreement supplement the general terms and conditions of the Comcast agreement for residential services for Cable Service, High- Speed Internet and Digital Voice (as amended in accordance with their terms).

5) Comcast may rearrange, delete, add to or otherwise change programming or features or offerings contained in the Services.

Again, thank you for choosing Comcast. Please call us if you have any questions.

Sincerely,

Comcast Customer Service
COMCAST does HARD CREDIT PULL/INQUIRY on all customers who subscribe to TV and Internet customer. It is same as the HARD PULL done by Credit card companies.
-Can anyone confirm the Hard Inquiry? I can't believe they would be that stupid. I am buying a new home and can't afford a hard hit before the mortgage closes.
- They gave me the option of providing a $50 refundable security deposit if I wanted to opt out of a credit lookup. Seems like a good alternative for us worried about our credit score (app-o-rama, future mortgages, loans, etc)
-I can confirm this too, they do Hard Inquiry..

Comcast-XFINITY supported modems [comcast.net]

Comcast will track the number of times you call to look for a deal. I did this same offer 12 months ago and only received it on the 3rd try. Pricing was $44.95, $29.95, and then $19.99 with contract. THey even bothered to ask me why I kept calling back so may times -- I said it was because the rate got better every time and they went very quiet. Big Grin

1,670 Comments

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#1501
Just called retentions to see what they could do for me. The best they could offer was $42 a month for Performance. It looks like I'll be canceling and switching it over to my GF who could get $30/month with 2 year contract.
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#1502
Quote from papitosabe View Post :
I just used an address in ***removed address**, 94114, which was a home for sale. And got a promotion $29.99 for 25mps, and $34.99 for the same but with streampix http://i.imgur.com/G08YcKf.png
Only good for 1st 6month.

Quote from Fam Money View Post :
Just called retentions to see what they could do for me. The best they could offer was $42 a month for Performance. It looks like I'll be canceling and switching it over to my GF who could get $30/month with 2 year contract.
Can you share the link/phone # to get $30/mo for 2yr? Thanks!
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Last edited by RX8tasy October 4, 2013 at 11:10 AM
#1503
Quote from RX8tasy View Post :
Can you share the link/phone # to get $30/mo for 2yr? Thanks!
No special link. I just went to Comcast's website without logging in and selected Internet then new customer. Use this link and select new customer. It should auto detect your zip.
http://www.comcast.com/internet-service.html
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#1504
Quote from RX8tasy View Post :
Only good for 1st 6month.
!

you wanted a new customer promo, now its not good enough because its only 6 months. c'mon guy.
a lot of people do that and just redo it again in 6 months if they can't get a 1 or 2 yr deal. Just gotta work the system. every area doesn't have the same deals and sometimes you just take what you can get. Regardless, good luck either way you go.
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#1505
I called and got 50 for blast, but it included tv service. Cool.
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#1506
Located in San Francisco Bay Area (South Bay) and my 1 yr promo deal was up so I canceled and signed up my roommate as a new customer. After 4 calls, I accepted that they can only offer 6 month 29.99 performance internet promo in my area at this time.

I want to avoid the self install fee $15, so I scheduled a tech install 2 weeks out and planned to do self install and cancel (I've done this for years). I confirmed modem mac was released from the old account and when I went to sign up, it said there was an error "Order service returned and OPEN Service Request with date after current date +1 on TECH activation." When I called tech support they said I had to have my technician install changed to self install by sales dept to be able to setup internet.
Can anyone else confirm they closed that loophole to get free self install? Am I stuck paying the $15 self install fee to get cables I don't want?
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#1507
Quote from mechanibal View Post :
Can anyone else confirm they closed that loophole to get free self install? Am I stuck paying the $15 self install fee to get cables I don't want?
I second that. Just ordered (don't mind the $10 self-install but not the 5day delivery time-window), so opted for $40 technician install 8days out to do it myself. Anyone with recent experience care to comment?
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#1508
Quote from mechanibal View Post :
Located in San Francisco Bay Area (South Bay) and my 1 yr promo deal was up so I canceled and signed up my roommate as a new customer. After 4 calls, I accepted that they can only offer 6 month 29.99 performance internet promo in my area at this time.

I want to avoid the self install fee $15, so I scheduled a tech install 2 weeks out and planned to do self install and cancel (I've done this for years). I confirmed modem mac was released from the old account and when I went to sign up, it said there was an error "Order service returned and OPEN Service Request with date after current date +1 on TECH activation." When I called tech support they said I had to have my technician install changed to self install by sales dept to be able to setup internet.
Can anyone else confirm they closed that loophole to get free self install? Am I stuck paying the $15 self install fee to get cables I don't want?
Quote from RX8tasy View Post :
I second that. Just ordered (don't mind the $10 self-install but not the 5day delivery time-window), so opted for $40 technician install 8days out to do it myself. Anyone with recent experience care to comment?
1st guy, are you talking about a self install fee, or a self install kit?? if its the latter, just call them and get a supervisor to remove it, and say the last tenants left a brand new self install kit at the house/apt

2nd guy, so you don't mind the $10 and but don't want a 5 day delivery, but you opted for a tech to come out so you could do it yourself within 8 days? that doesn't make sense. If you can do it yourself via the latter, just pick the self install fee, you don't need a kit
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#1509
Quote from papitosabe View Post :
1st guy, are you talking about a self install fee, or a self install kit?? if its the latter, just call them and get a supervisor to remove it, and say the last tenants left a brand new self install kit at the house/apt

2nd guy, so you don't mind the $10 and but don't want a 5 day delivery, but you opted for a tech to come out so you could do it yourself within 8 days? that doesn't make sense. If you can do it yourself via the latter, just pick the self install fee, you don't need a kit
See wiki about the suggestion of doing self activation, by first scheduling for technician call.
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#1510
Quote from RX8tasy View Post :
See wiki about the suggestion of doing self activation, by first scheduling for technician call.
wrong person..
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#1511
Quote from papitosabe View Post :
wrong person..
no idea what you are talking about.

for those who are going thru the same process:

1. get your own modem and select tech call far out
2. assume you have drop from tap (hook-up from street with prior service), then call 855-652-3446 activation dept once ordered new service
3. provide Mac of your own modem to avoid $7/mo rental fee to activate
4. cancel appt
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#1512
Quote from RX8tasy View Post :
no idea what you are talking about.
because you replied to me and I'm not looking for any help. I was trying to help the guys asking the questions by making sure I was clear on what was said... Make sense?
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#1513
Quote from papitosabe View Post :
1st guy, are you talking about a self install fee, or a self install kit?? if its the latter, just call them and get a supervisor to remove it, and say the last tenants left a brand new self install kit at the house/apt

2nd guy, so you don't mind the $10 and but don't want a 5 day delivery, but you opted for a tech to come out so you could do it yourself within 8 days? that doesn't make sense. If you can do it yourself via the latter, just pick the self install fee, you don't need a kit
Thanks for the tips RX8tasy and papitosabe.
I found out more by calling Comcast and reaching someone that seemed like they knew what the were talking about. Last year I got a 1 yr deal and did the trick to schedule a tech 2 weeks out and install it myself and cancel the tech. I recently had my roommate sign up and the person at Comcast claimed it was a 'rented' modem, which is never was, it was purchased new directly from Amazon originally. It was quite a maddening exchange, the rep said that it was a rented modem and was insistent until I said I watched the old account holder order the modem and saw it arrive and activated themselves and I have a receipt from the previous account holder. Comcast claimed they OWN a modem that a customer bought. I had previously started a 'chat' to confirm the old modem was indeed released and the agent confirmed it was, but turns out it wasn't.

This rep said he would put a request for a 'backend group' (that is only accessibly via trouble tickets, not direct to customers) to research and change the status. He said this could take 2 weeks and they would not contact me, I had to 'check in' with Comcast. In the mean time he said I should get a rented modem from a local store and I wouldn't be charged a rental if the research indicated I was the original owner. The system says the modem was on their shelves, checked out and registered within 10 seconds, so they should see it was an error, but he couldn't possibly change that. I also mentioned my bill was showing as CHSI internet buy modem $0.00, and the rep said this was a billing flag and not indicative of the modem status of rented or owned.

Another agent said when I go in person with the roommate with new account, I could get it settled by showing a receipt for the modem. Anyone experience this problem before? Having an owned modem show up as rented when doing the tech self install trick for the previous account holder?

All in all I am pretty annoyed that my roommate and I have to both goto Comcast's local office to try to prove I own something. Whatever happened to the proof being on the burden of the one claiming something? As far as I can tell Comcast can't handle me emailing a receipt to them, they purely operate via phone, text chat (useless usually), and in person.

Update: Went in to the local Comcast service center, showed the CSR the amazon receipt proving customer owned modem and he put it on the new account as a customer owned modem. Said there would be a $15 self install fee even though I didn't take the kit. No $50 deposit for not giving SSN either. Modem is online and registered now.
At 9am there was a huge line before it even opened but we got through it in about 25 mins. No ticket to take so you can sit down, just stand in line with everyone else.
Going in person did help resolve the problem quickly, just have to sacrifice your time. Phone/Chat were useless for this issue.
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Last edited by mechanibal October 12, 2013 at 11:16 AM
#1514
If on my bill, for example the dates are from 9-14 to 10-15, what days should I cancel my service but still get my money's worth?
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#1515
Quote from gnozahs View Post :
If on my bill, for example the dates are from 9-14 to 10-15, what days should I cancel my service but still get my money's worth?
Your service is pro-rated so it doesn't matter when you cancel. You will get partial refund for the days that you prepaid but cancelled before using.
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