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Ultimate Comcast / Infinity Internet deal- $19.99/Month for 1 year with no additional service required

pesok 241 September 6, 2011 at 10:38 PM in Internet & Websites (2) More Best Buy Deals
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Deal Details

UPDATE 2/25/2012 - Got another flier(cost me $15-and i only mentioned to few people so far(read update 2/21 below) for the same offer with a new Expiration date(3/18/2012), whats better is this offer has a different phone number - so try the new number if got shot down on the number from 1st flier. Both fliers are current as of today and attached on the bottom.

UPDATE 2/21/2012 - Reading through the replies - It seems that this thread has helped a lot of SD'ers to receive this(or a similarly slick) offer by either just mentioning the existence of the flier or more commonly faxing/emailing the copy of it to a Comcast rep that asks for it to verify that such a slick offer actually exists. That fact as well as the fact that my neighbors seemingly keep receiving the new versions of this flier on the regular basis(although undetermined interval) gave me an idea. I can try to offer a reward to my entire neighborhood (during a next city hall meet, email list that i can get from local DJ, or just stapling a reward note on a several streets/stores close to my house) in the sum of $15 for each new flier they bring to me - only for the offer i don't already have a flier for (usually means a new/later expiration date and some new/different internal Comcast numbers/codes on it- rest of this offer seems to stay the same(well graphics change as well sometimes)) and only an original flier in the original envelope (to eliminate Photoshoping bounty huntersSmilie. This way i can keep posting new/not yet expired (faxing/emailing expired fliers to Comcast reps will give them a good reason to deny it on the grounds of "that offer is no more") fliers here for my fellow SD'ers. Also if you get a similar flier/offer yourself (or any of your neighbors/friends/relatives do) - post it in this thread and PM me so i can put it into the first/this post(sorry not offering reward for that - but helping fellow SD'ers should be enough of a reward). What do you guys think of this plan? If i get enough reps indicating you think its a good idea - i will offer that reward to keep fliers coming!

UPDATE 2/15/2012 - New Fliers are attached on the bottom (my neighbour got the offer in mail and saved the filer for me) new Expiration is 3/4/2012
UPDATE 2 - Ran some bandwidth tests on this plan - results below

My buddy somehow got the flier for that elusive internet offer that everyone was talking about but i was unable to find anywhere else. Finally got the flier from him and scanned it(sorry about the quality i tried to make it better but my scanner is pretty old and about 5 mins past its expiration date). So far him, his GF, her brother+ his GF and my buds GF's brother's GF's sister(lol-i think i got that right) have successfully signed up by calling the number on the flier(apparently if you just call comcast - they dont know anything about this deal at all). All are in Mass except for the last one- she lives in NH. Out of all only my bud had it installed already-rest are waiting for scheduled appointments(tech to come to house)-but i dont think there will be any problem at this point.

Deal is:
$19.99 a month for 12 months(1 year) and $34.99 for months 13-24(2nd year). Only 1 year agreement(contract) is required so you can cancel right after your bill goes from $20 to $35 in month 13. Best part is - no additional service needs to be purchased(so dont need to sign up for TV or Phone). It is for new customers only(which i think means you didn't have any comcast service for at least last 3 month-not sure on this one though).

Bandwidth Tests on this plan(all ran on 2/15/2012):
Gateway = modem + router in one - (yes i know just modem is less headache but i got real good deal on it and honestly so far it worked perfect as u can see below(same results 24/7 not just offpeak/night).

I just bought new gateway(upgraded from 2 yo SBG900(Docsis2.0(1Down/1UP))) -
Motorola SBG6580 (Docsis3.0 (8channels(4 used ATM) DOWN // 4(1 used ATM) UP) [motorola.com]
FirmWare - SBG6580-3.1.0.0-GA-07-180-NOSH (Old FW(newest is 3.3.1.0 (FW can only be updated by Comcast on gateways and cable modems(thats the reason some people recommend against getting gateways and sticking with 2 separate boxes(cable modem and wire(ed/less) router)- at least FW on the router can be updated by customer then)

All tests on this gateway with this exact plan(Performance(15/3)) ran 2/15/2012:

http://www.speedtest.net/result/1775614914.png - Boston Hosted by Comcast

http://www.speedtest.net/result/1775624390.png - NY Hosted by TowerStream

http://www.speedtest.net/result/1775626323.png - PA Hosted by HostFTW

SPeakEasy - NY - Last Result:
Download Speed: 25183 kbps (3147.9 KB/sec transfer rate)
Upload Speed: 3692 kbps (461.5 KB/sec transfer rate)

SpeakEasy - Washington, DC
Download Speed: 25164 kbps (3145.5 KB/sec transfer rate)
Upload Speed: 3661 kbps (457.6 KB/sec transfer rate)

CNET - 24945 kbps

So far its confirmed to work in MA,NH,CA,TX,UT,WA,WV,NJ,PA,MD,CT,IL but might work for other states. Report here about your success/failure.

1,615 Comments

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Joined Sep 2007
Walk the Walk
645 Reputation
#1396
Quote from Baddogdaddy View Post :
He's right I got the "free" bump to 30mbps about two months ago. I received an email out of the blue informing me of the free speed boost.
I have never seen them charge for their speed boost, its part of their service...it doesn't mean its a continuous flow, its just an initial short boost.. .speedboost and a bump to a different mbps are 2 completely different things...

Quote from argothiusz View Post :
And you were right. I see a $64.95 from my billing account today. Called in and talked for 3 hours and they said there is no such thing as $19.99; and the person opened my account is 3rd party vendor so there is nothing I can do. I am calling retention center and the guy said he can lower my bill to $39.99. What a load of BS! I am calling at the end of this month to discontinue my service.
if anything, contact the 3rd party, speak to a supervisor and ask them to pull the phone call to prove you aren't lying, and if they can't do that, that you will be contacting yours and their states attorney general as you've read in several forums about baiting in switching with their company...take down names(first and last names, make sure you ask them to spell it so they know you're noting everything) ..

5X..FOLKS FOLKS FOLKS...It will take a matter of minutes to record your self on your camera making this call to comcast. This will be peace of mind and you'll be glad you did it. Make sure the phone is on speakerphone. Record your phone to show the time and date and proceed with the phone call, ask for the account or confirmation number when complete and confirm the agreement, prices and speed you're getting. Make sure your state allows the recording of the call withough the other sides intent. In Texas, you can record without letting the other person know (only one user has to know the call is being recorded).
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Joined Jan 2006
L6: Expert
1,707 Reputation
#1397
This thread needs to be moved out of the hot deals section.

Anyway, as mentioned in my previous post, those having problems should not bother calling the regular customer service line. You will waste hours of your time. Shoot an email to we_can_help@cable.comcast.com and someone in the escalations team in your area will contact you within a day or so.
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Joined Nov 2011
L1: Learner
10 Reputation
#1398
I've been a customer for over a year and my internet bill recently went back up to $60 from $44.95 (via a $20 off 12 month promotion) and I called in to see if I could lower my bill down but all they offered me was the internet (25-30mbps) + TV for $49.95. Maybe I should've just canceled my internet and opened up a new account under someone else's name like every else in this thread. I don't even watch tv.
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#1399
PLEASE ADVISE

I had a call from collections recently. Never been in this situation and did not know what to do.

Actually I was an existing customer of Comcast since 2 yrs. Been paying $62.5 +Taxes since 6+ months and hence signed up as a new customer with spouse's details recently.

On one of my previous statements (existing acct), there was an extra charge of $25.xx and when not resolved with Comcast, went via Amex. I am quite not sure how CC disputed them, but was told, that Amex took the money back from Comcast onto my CC.

And these charges were from almost July 2012. Infact I was promised the $19.99 for 1 yr and since I believed, I did not bother to check my statements and also scheduled auto pay. Only recently (in Jan 2013), when tying to see what options do they have for existing customers, did I notice that they have been charging full price of $62.50 since past 6 months. And upon bringing that to there attention, they did not refund and said that they do not have any record on my acct with that info and that they would not honor. So the dispute for those 6 months did not work as I did not have any poof either. Whay proof can one have when done on phone? Roll Eyes (Sarcastic)

And the $25.xx dispute was for July 2012 (which I noticed in Jan 2013 too, when trying to see options), where instead of charging $19.99, they charged $45+ (extra 25 bucks)

So, long story short, Comcast instead of refusing to refund to Amex or call me to talk, or send any form of communication approached Collections and they r calling me regularly and asking me to pay.

Upon a quick chat with one of the supervisors at Comcast, agreed to put a credit of $25.xx on my acct so as to counteract the collection charges.

When I called to inform collections this, that person would not want to listen to me. He says that even if Comcast waives, since it is in collections, I have to pay to them at any cost and that I could defer (guess that's what he said)in 20-30 days in my State for free, but did not provide me with any other details as to whom should I approach in this regard.

He does not want to call Comcast to see what recent changes took place on my acct OR want to hear my side of story either. He was rude in his behaviour and said he gets 100+ cases of this sort and he knows what he is doing and hung up the phone on me. OMG

Sorry for detailed explanation.

Want to get some inputs from people in same situation and how to get this resolved. Also not sure how to defer (or what ever it is).

And above all, I don't want to get my CREDIT HISTORY HAMPERED in any way. I have never been in this situation ever and for all of my payments I have a autopay feature, so as to pay on time and with this stunt of Comcast I having a terrible time.

Please advice. wave Confusedlook around

TIA
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Joined Feb 2011
L2: Beginner
30 Reputation
#1400
Quote from gnozahs View Post :
I've been a customer for over a year and my internet bill recently went back up to $60 from $44.95 (via a $20 off 12 month promotion) and I called in to see if I could lower my bill down but all they offered me was the internet (25-30mbps) + TV for $49.95. Maybe I should've just canceled my internet and opened up a new account under someone else's name like every else in this thread. I don't even watch tv.
My friend was in a similar situation as yours. Since he only had limited basic comcast standard def tv, and was only really watching local channels, I told him to buy an over the air antenna for $30 at Best Buy, and he now gets all local channels in HD for free. Then he cancelled his Comcast double play service, paid his last bill, and returned the TV receiver (he owns his own cable modem). And one day later called the 0903 number and got the Economy Internet deal for $14.99 a month for 12 months (Performance was $29.99 for 12 months, but sometimes a rep offers $19.99 a month for 12 months if you're lucky). They don't even care if you you've been a recent subscriber. He was even able to waive the activation fee of $15 because all he needed to activate service was the new account number, and the phone number linked to that account. Plus I hear that Comcast will soon boost Economy speeds from 3Mb download speeds to 5Mb. Just make sure to chat with a rep online after you get your new service and verify the promo, and keep the transcript for insurance.
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Joined Feb 2011
L2: Beginner
30 Reputation
#1401
Quote from GreenChillies View Post :
PLEASE ADVISE

I had a call from collections recently. Never been in this situation and did not know what to do.

Actually I was an existing customer of Comcast since 2 yrs. Been paying $62.5 +Taxes since 6+ months and hence signed up as a new customer with spouse's details recently.

On one of my previous statements (existing acct), there was an extra charge of $25.xx and when not resolved with Comcast, went via Amex. I am quite not sure how CC disputed them, but was told, that Amex took the money back from Comcast onto my CC.

And these charges were from almost July 2012. Infact I was promised the $19.99 for 1 yr and since I believed, I did not bother to check my statements and also scheduled auto pay. Only recently (in Jan 2013), when tying to see what options do they have for existing customers, did I notice that they have been charging full price of $62.50 since past 6 months. And upon bringing that to there attention, they did not refund and said that they do not have any record on my acct with that info and that they would not honor. So the dispute for those 6 months did not work as I did not have any poof either. Whay proof can one have when done on phone? Roll Eyes (Sarcastic)

And the $25.xx dispute was for July 2012 (which I noticed in Jan 2013 too, when trying to see options), where instead of charging $19.99, they charged $45+ (extra 25 bucks)

So, long story short, Comcast instead of refusing to refund to Amex or call me to talk, or send any form of communication approached Collections and they r calling me regularly and asking me to pay.

Upon a quick chat with one of the supervisors at Comcast, agreed to put a credit of $25.xx on my acct so as to counteract the collection charges.

When I called to inform collections this, that person would not want to listen to me. He says that even if Comcast waives, since it is in collections, I have to pay to them at any cost and that I could defer (guess that's what he said)in 20-30 days in my State for free, but did not provide me with any other details as to whom should I approach in this regard.

He does not want to call Comcast to see what recent changes took place on my acct OR want to hear my side of story either. He was rude in his behaviour and said he gets 100+ cases of this sort and he knows what he is doing and hung up the phone on me. OMG

Sorry for detailed explanation.

Want to get some inputs from people in same situation and how to get this resolved. Also not sure how to defer (or what ever it is).

And above all, I don't want to get my CREDIT HISTORY HAMPERED in any way. I have never been in this situation ever and for all of my payments I have a autopay feature, so as to pay on time and with this stunt of Comcast I having a terrible time.

Please advice. wave Confusedlook around

TIA
It goes without saying..."Never give your credit card to Comcast!" Once they have your card on file, they will eventually cheat you out of your money! It's okay to make a one time payment every month, since this does not put your credit card on their autopay file system. As far as getting the money they stole from you, I would suggest going to their online chat help, they are usually more understanding. Or if you make a phone call, make sure it is the retentions department, which is when you want to "cancel service," as they try their best to keep you on as a customer by ameliorating your problems. Tell them you have transcripts and records of this whole ordeal, and to notify collections of their error! If you get a rep either on the phone or online chat that does not help you, call back later and chat with another rep. It is often up to each reps discretion whether to help or to hinder you. As a last resort, you might even mention to them that you're going to take this problem to a consumer watch organization like the better business bureau, or to your local congressman/congresswoman, and how bad the public relations would be for them if that were to happen. You might also try your local library for free law advice concerning collections. Good luck.
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Joined Dec 2007
L2: Beginner
32 Reputation
#1402
Quote from row View Post :
Check your bills. It will tell you how long your promotion will last.
I got the bill and there is a discount but no discount code or time period. I had cancelled my onsite technician but they charged me for it anyway. So I called to get it resolve but the automated system inform me that I had a credit.

No point in questioning a good thing...woot
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Joined Jun 2008
Frugal Prodigy
570 Reputation
#1403
Any existing customers able to get any sweet deals from comcast? My $34.99 is coming to an end Frown
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Joined Oct 2010
L3: Novice
97 Reputation
#1404
Problem solved. $19.99 for 12 months starting next month and $9.98 for first month as compensation for making me going through all that >.<
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Joined Sep 2009
L6: Expert
406 Reputation
#1405
Quote from argothiusz View Post :
Problem solved. $19.99 for 12 months starting next month and $9.98 for first month as compensation for making me going through all that >.
How did you solve your problem? By phone? Chat? Email?

Glad it worked out.
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Joined Oct 2010
L3: Novice
97 Reputation
#1406
Quote from inm8num2 View Post :
How did you solve your problem? By phone? Chat? Email?

Glad it worked out.
I did all LoL

1. online chat for few minutes, and they submitted my problem to escalated department. Got a call back 2 days later but I didn't picked up.
2. I called back the next day. After 1-2 hours of being transferred and everyone telling me that there is no such deal, I got pissed off and tell them to transfer me to retention center to see if those guys can help. The guy laughed and said its impossible to get under $39.99 and made a movie reference joke out of it haha So I told him to cancel by end of billing period but he said I have to call back then.
3. After I hung up the phone, I emailed and tell them to pull then phone conversation when I signed up for comcast and take action asap. One day later, I got a call from their account exec, and she said she will look for the best deal she can then she gave me her extension #. She actually tried very hard haha She called me a couple of time over the past 2 days just to update that she still couldn't find such deal. Then I got a call from her today, and she told me that she submitted the problem to her manager and it got approved. Then she applied all the credits to my comcast account. Now, I have $200+ in my account which means I dont have to pay bills for next 3 months LoL
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Joined Sep 2009
L6: Expert
406 Reputation
#1407
Wow...congrats. You beat them. Few of us can claim the same accomplishment.
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Joined Nov 2004
L5: Journeyman
122 Reputation
#1408
I just moved into a new apartment and I am looking for internet deals.. came across this one but am I too late to get in on this deal?
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Joined Feb 2011
L2: Beginner
30 Reputation
#1409
Quote from mitul2288 View Post :
I just moved into a new apartment and I am looking for internet deals.. came across this one but am I too late to get in on this deal?
As far as I know, if you call the 0903 number, they'll offer you the Economy Plus tier of 3Mb download speeds for $14.99 for 12 months. If you want the Performance tier at 25Mb download speeds, the price and term varies from $29.99 for 12 months, $19.99 for 12 months, or $19.99 for six months, then $34.99 for months 7-12. It all depends on which customer rep you get. Some are better than others.
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Joined Feb 2007
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430 Reputation
#1410
Quote from cyberClu View Post :
As far as I know, if you call the 0903 number, they'll offer you the Economy Plus tier of 3Mb download speeds for $14.99 for 12 months. If you want the Performance tier at 25Mb download speeds, the price and term varies from $29.99 for 12 months, $19.99 for 12 months, or $19.99 for six months, then $34.99 for months 7-12. It all depends on which customer rep you get. Some are better than others.
It is so true that the offer you receive depending on the rep you get. Unfortunately, the offer you receive is not always the offer that you get. I don't know how they can do that when the phone conversation is supposedly recorded.
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