Has anyone talked to Live Chat or customer service from Newegg and gotten them to pay for shipping, perhaps even lessen the charge? Or am I just spoiled by some of the other retailers that pay for return shipping on a defective product?
Quote :Does Newegg pay the return shipping cost for defective merchandise?
No, Newegg does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg, we will replace the item and ship the replacement to you at no charge. Newegg will employ every resource it has to ensure that your item is replaced promptly, without hassle.