Squaretrade changed service terms after I purchased... any recourse?
When I originally purchased my squaretrade warranty for my iPhone 3GS in October 2009, it stated that they would not replace my phone with a refurbished model. They'd reimburse me so I can go out and get a new one for the same price I originally paid. I used the archive.org 'way back machine' to find this as displayed on their site.
Now that I am trying to use my warranty, they are saying that they will replace my phone with a refurbished model (not new) or UP TO $399 (not the original purchase price).
"No cheap refurbs: We will not replace your item with a refurbished model.
With a reimbursement from SquareTrade, you can go out and get a newer model
for the same price you paid originally."
click on Claims Handling and
5 Day Service Guarantee<http://web.archive.org/web/20100407082238/http://www.squaretrade.com/pages/learn-more-warranty-buyer>
No, it appears they can't change their warranty terms
At SquareTrade, we make our Service Agreements easy to understand. The following summary should help you to quickly find what you need to know about your coverage. It is followed by the actual Service Agreement itself.
SQUARETRADE SERVICE AGREEMENT SUMMARY
HOW LONG IT LASTS:
If your item is new and has a US manufacturer's warranty of at least 90 days ("MSP"), this Service Agreement begins the day you purchased the item and lasts for the number of years of coverage you specify at purchase time.
If your item is refurbished and has a US manufacturer's warranty of at least 90 days ("MSP"), this Service Agreement begins upon expiration of manufacturer warranty and lasts for the number of years of coverage you specify at purchase time .
If your item is used, refurbished, or doesn't have a US manufacturer's warranty of at least 90 days ("Other"), then the Service Agreement begins on the 61st day after item purchase and lasts for the number of years of coverage you specify at purchase time.
WHAT IS COVERED:
Mechanical and electrical failures that occur during normal use of your item. Your item is covered for up to the full purchase price of your item (tax and shipping are excluded.
Some examples of covered issues include computer hard drive failures, iPod2 batteries that stop charging, cell phone keypads that get stuck, and digital camera sensor failures.
If Accidental Damage Protection (ADP) was purchased, the Service Agreement expands to include damage from liquid spills, item drops, or any other accidental damage. ADP coverage begins 30 days after purchase, and does not cover willful damage, negligent use, theft or loss. A $50 deductible applies on ADP-related claims. ADP is not offered on all items.
ADP coverage begins 30 days after purchase, and does not cover willful damage, negligent use, theft or loss. A $50 deductible applies on ADP-related claims. ADP is not offered on all items.
HOW THE COVERAGE WORKS:
Reimbursements: Often times, reimbursing you the full cost of the item is faster and more cost-effective. If your item's shippable, we will provide you with a pre-paid shipping label. We generally pay claims (minus the minimum postage fee for the label) within 3-5 business days of item receipt.
For items still covered by a manufacturer warranty at the time of claim: First, we will help you file a claim with your manufacturer.
If the manufacturer replaces or repairs your item, your SquareTrade Care Plan will cover your manufacturer repaired or replaced item.
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
If we decide to repair, here's how the coverage works:
For Shippable Items: We will give you a pre-paid shipping label (for laptops and TVs, we will mail you a shipping kit to ensure item safety). Once you've shipped your item to our service depot, we will repair it within 3-5 days and then ship it back to you at no cost to you. Laptops get express shipment both to and from our depot.
For Desktop Computers, Televisions over 37 inches and Large Appliances: We will help you schedule an appointment with a local repair facility for in-home service and we will pay the repair facility directly.
WHAT IS NOT COVERED: Refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage:
Product failures within the first 60 days: We don't cover items that are dead on arrival or that fail within the first 60 days.
Accidental damage: Unless Accidental Damage Protection is purchased, we don't cover items that are accidentally damaged - such as water damage, dropped iPods, and cracked laptop screens.
Accessories and Consumer replaceable parts: We don't cover accessories and parts that are meant to be replaced by the consumer, such as batteries and ink cartridges.
Software: We don't cover software issues, including software for computers, cell phones and PDAs.
Certain Types of Items: Items used in a commercial setting (e.g., an office printer) or older than five years (e.g., antique turntables) are not covered.
VALUE OF YOUR COVERAGE
The total value of your warranty is in most cases equal to the purchase price of your item. For every valid claim filed against your item for which we provide repair services, the total value of your coverage is reduced by the cost of the repair services rendered. In the event a valid claim is filed with us and repair costs are estimated to exceed the current value of your warranty - the balance of your warranty value will be offered instead.
HOW TO GET SERVICE: Simply log into www.squaretrade.com/claims, go to My Warranties and select the Claims tab. Select the correct item, the reason for the claim, and its specific issue from the drop-down menus. Also briefly describe the problem in the next box below. You'll also be asked a few questions that will help us isolate the likely problems. You will be contacted shortly after you submit your claim with instructions on how to proceed next.
You can also call us at 1.877.WARRANTY 24 hours a day, 7 days a week. Typically, we process your claim the same day and repair or reimburse you within 3-5 business days of receiving your item.
For items bought outside of eBay: you need to have a copy of the item's receipt (with the purchase date and price) on file with SquareTrade before a claim can be processed. You can email or FAX a copy of your receipt at any time.
For items bought on eBay: SquareTrade keeps a copy of the eBay auction information in our records, so you do not need to submit a receipt at any time.
DEDUCTIBLES: There are no deductibles for standard contract issues. Claims made under Accidental Damage Protection coverage will incur a $50 deductible.
REFUND POLICY: We will provide you with a full refund if you cancel your Service Agreement within 60 days of the purchase of your item. If you choose to cancel your Service Agreement after the first 60 days, we will pro-rate your refund based on how much time has passed. You can also transfer your Service Agreement at no cost.
MARKETING COMMUNICATIONS: We may periodically send you marketing offers via e-mail. If you do not wish to receive these offers, simply click the opt-out link provided at the bottom of any e-mail.
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SquareTrade Care Plan
Provided by SquareTrade Warranty Services
575 Market Street, 10th Floor
San Francisco, CA 94105
44 Champney St
Brighton, MA 02135
Congratulations on purchasing this Service Agreement through SquareTrade. Please read these terms and conditions carefully so that you fully understand your coverage under this Agreement.
"We", "Us" and "Our" shall mean AMT Warranty Corp. (59 Maiden Lane; 6th Floor, New York, NY 10038). "You" or "Your" shall mean the purchaser of the product(s) covered by this Service Agreement.
Manufacturer Supported Products ("MSP") are defined as new, non-refurbished products that come with a minimum ninety (90) day US manufacturer's warranty from the date of Product purchase.
Other Products ("OP") are products purchased for $1,000 or less that are used, refurbished, or have less than ninety (90) days of original US manufacturer's warranty at the time of purchase, or those for which the original manufacturer's warranty is not valid in the US
WHAT IS COVERED MSP & OP:
The Service Agreement will cover a mechanical or electrical failure of the covered product(s) ("Product") during normal usage for the term of this Service Agreement if the Product is not covered under any other warranty, insurance policy, or service contract. We will issue a voucher or check for the original purchase price up to the Limit of Liability or Products may be repaired or replaced with a like-featured product at our discretion. Replacement parts will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications of the Product at our sole option.
This Service Agreement does not cover repair or replacement of the Product for any of the causes or provide coverage for any losses set forth in the section entitled WHAT IS NOT COVERED below.
WHAT IS COVERED JEWELRY & WATCHES:
JEWELRY: Parts and labor costs to repair the Jewelry where the problem is a result of a failure caused by defects in workmanship and/or materials, including those resulting from normal wear and tear such as: cracks, chips, scratches, dents, kinks, breaks, and thinning. You will be reimbursed for Square Trade-authorized repairs to, or replacement of the Jewelry, at our discretion, when required due to a problem which is not covered under any other warranty, service plan or insurance.
Parts and labor costs to repair the Watch where the problem is the result of a failure caused by defects in workmanship and/or materials, including those resulting from normal wear and tear such as: watch band, case, clasp, crown, cracked crystal, inner movement and stem. For watch band failure, we may elect to replace either segments of the band, the complete band, or the watch, at our discretion. You will be reimbursed for Square Trade-authorized repairs to or replacement of the Watch, at our discretion, when required due to a problem which is not covered under any other warranty, service plan or insurance.
PLACE OF SERVICE:
At our discretion, large items will receive On-Site Service and we will arrange to repair or replace the Product at Your location during normal business hours.
For shippable items You will be responsible for safe packaging and delivery or shipment, prepaid and insured, of the Product to Our authorized service facility for repair or replacement. If the authorized service facility determines the item is in working condition or is not covered by Your Service Agreement, You will be responsible for paying return shipping charges plus a service fee for the return of Your Product.
LIMIT OF LIABILITY:
The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the purchase price of the Product, less taxes. In the event that We make payments for repairs, which in the aggregate, are equal to the purchase price or replace the Product with a new, rebuilt or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement.
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.
The term of the Service Agreement for MSP products shall be listed on your purchase receipt ("Receipt") commencing on the date of purchase of the eligible Product(s) and inclusive of the US manufacturer's warranty. This Service Agreement does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty.
The term of the Service Agreement for OP products shall be as listed on your Receipt, commencing on the sixty-first (61) day after the date of purchase of the Product. We shall not be responsible for product failure within the first sixty (60) days after the date of purchase of the eligible Product(s). The No Lemon Coverage is not applicable to OP products.
If a Product is represented to be an MSP product and determined to be otherwise, we reserve the right to either change the term of the Service Agreement to that of OP products or cancel this Service Agreement and refund Your premium.
There is no deductible for this Service Agreement except for claims as a result of accidental damage from handling (ADH) coverage. The applicable deductible for ADH coverage claims is defined in the section entitled "Optional Accidental Damage from Handling" below, and will be listed on Your Receipt.
OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH):
Only MSP products are eligible for ADH coverage. If You elect to include accidental damage from handling (ADH) as an integral part of Your coverage program, it augments Your Product warranty by providing additional protection to Your MSP product after an initial 30 day waiting period from the date of purchase. The term of the ADH coverage will be listed on Your Receipt. There is a $50 deductible for claims made under the ADH provision.
If You purchased ADH coverage on a Product that turns out not to be an MSP product, ADH coverage will be declined and You will receive a refund for this coverage.
ADH does not provide protection against normal wear and tear, theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between You and Our service providers. If protective items such as covers, carrying cases or pouches, etc., were provided or made available for use with Your product, it is expected that You will continually use these product accessories for protection against damage to the product. Abuse is defined as Your intentional non-utilization of protective items during product use, or Your treatment of the product(s) that You have purchased for Your use in a harmful, injurious or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by this ADH program
WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE:
Go to www.squaretrade.com/claims or call us at 1.877.WARRANTY toll free and explain the problem. We will attempt to resolve the problem You are experiencing over the telephone. If We can not resolve the problem, You will be directed to another service center authorized by the Us. Service will be provided during normal business hours and in the US only. You may contact the Us, if you need additional assistance or have further questions regarding this Service Agreement.
WHAT IS NOT COVERED:
ANY EQUIPMENT LOCATED OUTSIDE THE UNITED STATES OF AMERICA;
ANY PRODUCT FRAUDULENTLY DESCRIBED OR MIS REPRESENTED BY THE ITEM SELLER;
MAINTENANCE, REPAIR OR REPLACEMENT NECESSITATED BY LOSS OR DAMAGE RESULTING FROM ANY CAUSE OTHER THAN NORMAL USE AND OPERATION OF THE PRODUCT IN ACCORDANCE WITH THE MANUFACTURER'S SPECIFICATIONS AND OWNER'S MANUAL, INCLUDING BUT NOT LIMITED TO, THEFT, EXPOSURE TO WEATHER CONDITIONS, OPERATOR NEGLIGENCE, MISUSE, ABUSE, IMPROPER ELECTRICAL/POWER SUPPLY, UNAUTHORIZED REPAIRS, IMPROPER EQUIPMENT MODIFICATIONS, ATTACHMENTS OR INSTALLATION, VANDALISM, ANIMAL OR INSECT INFESTATION, RUST, DUST, CORROSION, DEFECTIVE BATTERIES, BATTERY LEAKAGE, LACK OF MANUFACTURER-SPECIFIED MAINTENANCE, OR ACTS OF NATURE OR ANY OTHER PERIL ORIGINATING FROM OUTSIDE THE PRODUCT;
COSMETIC DAMAGE TO CASE OR CABINETRY OR OTHER NON-OPERATING PARTS OR COMPONENTS WHICH DOES NOT AFFECT UNIT FUNCTIONALITY;
TELEVISION OR PERSONAL COMPUTER MONITOR SCREEN IMPERFECTIONS, INCUDING "BURN-IN" OR BURNED CRT PHOSPHOR;
PROJECTOR OR REAR PROJECTION TV BULBS UNLESS THAT SPECIFIC COVERAGE HAS BEEN PURCHASED WITH YOUR SERVICE AGREEMENT;
DAMAGED OR DEFECTIVE LCD SCREENS WHEN THE FAILURE IS CAUSED BY ABUSE OR IS OTHERWISE EXCLUDED HEREIN;
EQUIPMENT USED FOR RENTAL OR COMMERCIAL PURPOSES OR IN INDUSTRIAL SETTINGS;
ACCIDENTAL OR INTENTIONAL DAMAGE, CRACKED OR DAMAGED MONITOR, LAPTOP OR DISPLAY SCREENS, LIQUID DAMAGE, ETC., UNLESS OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH) COVERAGE WAS PURCHASED WITH YOUR SERVICE AGREEMENT;
ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT;
CASES WHEREIN THE MANUFACTURER ACKNOWLEDGES THE EXISTENCE OF A VALID US MANUFACTURER'S WARRANTY AND DENIES A CLAIM AGAINST THE MANUFACTURER WARRANTY;
CONSUMER REPLACEABLE AND/OR LOST OR CONSUMABLE ITEMS SUCH AS BUT NOT LIMITED TO BATTERIES, BULBS, TONER, RIBBONS, INK CARTRIDGES, DRUMS, BELTS, PRINTER HEADS, ETC.;
PRODUCT(S) WITH REMOVED OR ALTERED SERIAL NUMBERS;
DAMAGE OR EQUIPMENT FAILURE WHICH IS COVERED BY MANUFACTURER'S WARRANTY, MANUFACTURER'S RECALL, OR FACTORY BULLETINS (REGARDLESS OF WHETHER OR NOT THE MANUFACTURER IS DOING BUSINESS AS AN ONGOING ENTERPRISE);
DAMAGE TO COMPUTER HARDWARE, SOFTWARE AND DATA CAUSED BY, INCLUDING, BUT NOT LIMITED TO, VIRUSES, APPLICATION PROGRAMS, NETWORK PROGRAMS, UPGRADES, FORMATTING OF ANY KIND, DATABASES, FILES, DRIVERS, SOURCE CODE, OBJECT CODE OR PROPRIETARY DATA, OR ANY SUPPORT, CONFIGURATION, INSTALLATION OR REINSTALLATION OF ANY SOFTWARE OR DATA;
CHARGES RELATED TO TRANSPORTATION DAMAGE, CUSTOMER EDUCATION, CLEANING, PREVENTIVE MAINTENANCE, "NO PROBLEM FOUND" DIAGNOSIS, NON FAILURE PROBLEMS, INCLUDING BUT NOT LIMITED TO, ITEMS NOT COVERED SUCH AS NOISES, SQUEAKS, ETC; INTERMITTENT ISSUES ARE NOT CONSIDERED PRODUCT FAILURES.
JEWELRY OR WATCHES THAT THAT ARE USED OR REFURBISHED AT THE TIME OF PURCHASE.
NOTE: THIS SERVICE AGREEMENT MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. We reserve the right to inspect the Product from time to time.
This Service Agreement may, at Our discretion, be renewed at the expiration of its term. When we offer to renew the Service Agreement, the renewal price quoted will reflect the age of the Product and the prevailing service cost at the time of the renewal.
TRANSFER OF SERVICE AGREEMENT:
This Service Agreement may be transferred to any person in the United States. Log in to www.squaretrade.com or contact Us toll-free at 1.877.WARRANTY 24 hours a day, 7 days a week.
Although We maintain a record of Your Service Agreement purchase, You must have in Your possession a copy or Your original purchase receipt in order to present a claim.
NO LEMON POLICY:
If Your Covered Product is an MSP product and has three service repairs completed for the same problem, which repairs are covered by this Service Agreement, and a fourth such repair for the same problem occurs, as determined by Us, within any twelve (12) month period, the Covered Product will be replaced with a comparable product. The cost of the replacement will not exceed the original Product's purchase price and may be less due to technological advances. The original Product and purchase receipts must be returned to Us along with authorized service receipts from the three prior repair incidents to qualify. Preventive maintenance , checks, cleanings, Product diagnosis, customer education, accessory repairs/replacements, computer software related problems and repairs done outside of the continental USA are not considered repairs for the purposes of the No Lemon Policy. Upon replacement of a Product, We will have no further obligation to repair or replace the Product and You will not be entitled to make any further claims for its repair or replacement.
POWER SURGE PROTECTION:
This Service Agreement protects against the operational failure of a covered Product resulting from a power surge while properly connected to an Underwriter Laboratories-approved surge protector. You may be asked to provide Your surge protector for examination.
This is not an insurance policy. We have obtained various insurance policies to insure Our performance under this Service Agreement. Should We fail to pay any claim or fail to replace the Product covered under this Service Agreement within sixty (60) days after Product has been returned or, in the event that You cancel this Service Agreement, and We, fail to refund the unearned portion of the Service Agreement price, You are entitled to make a direct claim against the insurance company. The insurer is Wesco Insurance Company, 59 Maiden Lane, 6th Floor, New York, NY 10038 and you may contact them toll-free at 866-505-4048.
NOTE: THE ABOVE GUARANTEE DOES NOT APPLY TO SERVICE AGREEMENTS SOLD IN THE STATE OF FLORIDA.
You may cancel this Service Agreement for any reason at any time. To cancel it, log in to www.squaretrade.com or contact Us at 1.877.WARRANTY 24 hours a day, 7 days a week. If You cancel this Service Agreement within the first sixty (60) days after receipt of this Service Agreement You will receive a full refund, less any claims paid, where allowed by law. If You cancel after the first thirty (30) days from receipt of this Service Agreement, You will receive a pro rata refund based on the time remaining on Your Service Agreement, less an administrative fee, not to exceed ten percent (10%) of the price of the Service Agreement or ten dollars ($10.00), whichever is less, and less any claims paid, where allowed by law. If We cancel Your Service Agreement, You will be refunded the unearned pro rata purchase price of the Service Agreement, less any claims paid, where allowed by law.
NOT AS REPRESENTED;
We may cancel this Service Agreement at Our option on the basis of fraud or misrepresentation. If this Service Agreement was inadvertently sold to You on a product which was not intended to be covered by this Service Agreement, We will cancel this Service Agreement and return the full purchase price of the Service Agreement to You.
This Service Agreement sets forth the entire contract between the parties and no representation, promise or condition not contained herein shall modify these terms.
The following state variations shall apply if inconsistent with any other terms and conditions.
Alabama: If We cancel this Agreement, we will mail you written notice at least five days prior to such cancellation stating the effective date and reason for cancellation. No notice will be provided if cancellation is for non payment of premium or material misrepresentation.
Arizona: We will not cancel or void this Agreement due to ineligibility, preexisting conditions, prior use or unlawful acts relating to the product or misrepresentation by Us or our subcontractors. Neither We, Our assignees, nor Our subcontractors will cancel or void coverage under this Agreement due to Our failure to provide correct information or Our failure to perform the services or repairs provided in a timely, competent, and workmanlike manner. No claim incurred or paid will be deducted from the amount to be returned in the event of cancellation.
Arkansas: If We cancel this Agreement, written notice including effective date and reason for cancellation will be mailed to You within 15 days of termination. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or a substantial breach of duties by You. A claim against Us may include a claim for any unearned provider fee.
Connecticut: This Agreement is automatically extended while the product is being repaired. Resolution of Disputes: If You purchased this Agreement in Connecticut, You may pursue arbitration to settle disputes between You and the provider of this Agreement. You may mail Your complaint to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must describe the dispute, identify the price of the product and cost of repair, and include a copy of this Agreement. You have the right to cancel this Agreement if You return the product or if the product is sold, lost, stolen, or destroyed.
Florida: In the event that You cancel this Agreement, return of the premium shall be based upon ninety percent (90%) of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on behalf of You. In the event We cancel this Agreement, return of the premium shall be based upon one hundred percent (100%) of the unearned pro-rata premium.
Georgia: Claims paid and administrative fees shall not be deducted from any refund owed as a result of cancellation. We may not cancel this Agreement except for fraud, material misrepresentation or non-payment by You. Notice of such cancellation will be in writing and given at least thirty (30) days prior to cancellation. Cancellation will comply with Section 33-24-44 of the Georgia Code. Failure to refund in accordance with the aforementioned Section will make Us liable for penalty equal to 25% of refund and interest of 18% per annum until refund is paid, not to exceed 50% of refund.
Hawaii: If We cancel this Agreement written notice, including effective date, will be mailed to You at your last known mailing address at least five days prior to cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or substantial breach of duties.
Illinois: If You cancel this Agreement the cancellation fee will be either 10% of the Agreement price or fifty ($50.00) dollars, whichever is less.
Michigan: If the performance of this Agreement is interrupted because of a strike or work stoppage at the company's place of business, the effective period of the Agreement shall be extended for the period of the strike or work stoppage.
Minnesota: If We cancel this Agreement, written notice stating the effective date of such cancellation and reason for the cancellation will be mailed to You at least 15 days before the cancellation. Only 5 days notice will be provided if the reason for cancellation is nonpayment, material misrepresentation, or a substantial breach of duties.
Montana: If We cancel this Agreement, written notice stating the effective date of such cancellation and reason for the cancellation will be mailed to You at least five days prior to the cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or substantial breach of Your duties.
Nevada: If this Agreement has been in effect for 70 days, it may not be cancelled except for nonpayment, Your conviction of a crime that results in an increase in the service required, fraud or material misrepresentation, an act or omission that substantially increases the service required under this Agreement, or a material change in the nature or extent of required service beyond that contemplated at the time the Agreement was entered into. No cancellation may become effective until at least 15 days after notice is mailed to You.
New Hampshire: In the event that you do not receive satisfaction under this Agreement, you may contact the New Hampshire insurance department at 1-800-852-3416 or in writing at 21 South Fruit Street, Suite 14 Concord, NH 03301.
New York: If We cancel this Agreement, You will be provided written notice including effective date and reason for cancellation at least 15 days prior to cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or a breach of substantial duties.
North Carolina: The purchase of this Agreement is not required either to purchase or to obtain financing for the Covered Product. We may not cancel this Agreement except for non-payment by You or for violation of any of the terms and conditions of this contract which state that such violation could result in cancellation.
Oklahoma: This Agreement is not issued by the manufacturer or wholesale company. This Agreement will not be honored by such manufacturer or wholesale company.
South Carolina: If We cancel this Agreement, written notice stating effective date and reason for cancellation shall be mailed to You at Your last known address at least fifteen days prior to cancellation. No notice will be provided if the cancellation is for nonpayment, material misrepresentation, or substantial breach in Your duties.
Tennessee: This Agreement is automatically extended while the product is being repaired plus two business days.
Texas: If We cancel this Agreement We will mail You a written notice of cancellation stating the reason and effective date of such cancellation prior to the fifth day preceding the effective date of such cancellation. No notice will be provided if cancellation is for nonpayment, material misrepresentation, or substantial breach by You.
Utah: This Agreement is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Agreement is not guaranteed by the Property and Casualty Guaranty Association. Notice of cancellation for nonpayment of the purchase price of this Agreement will be in writing given at least ten (10) days prior cancellation. Notice of cancellation for any other reason will be in writing and given at least thirty (30) days prior to cancellation.
Washington: If We cancel this Agreement We will mail You written notice of the cancellation including reason for and effective date at least twenty one (21) days prior to the effective date of such cancellation.
Wisconsin: THIS AGREEMENT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.
Wyoming: We will mail you written notice at your last known address at least ten (10) days prior to cancellation by the provider. No notice will be provided if the reason for cancellation is nonpayment of the provider fee, material misrepresentation, or a substantial breach in duties by you relating to the covered product or its use.
You're right. Slickdeals is definitely not a forum geared towards consumers and their extensive shopping knowledge. What was I thinking?
We're also not the damn company you bought the warranty from. Obviously, they're the best people to talk to. If you can't find your answer with a basic Google search.. CALL THEM. I have no idea why this is so difficult for people to understand.
We're also not the damn company you bought the warranty from. Obviously, they're the best people to talk to. If you can't find your answer with a basic Google search.. CALL THEM. I have no idea why this is so difficult for people to understand.
You're one of those damn rude Apple csr's, aren't you?
That's the response I was looking for. I already did a google search. Found an epinions article which confirms they are just using old Squaretrade warranty holders iphones that were returned.
mine wasn't the iphone, it was the original moto droid. i knew immediately that they had sent a refurb when i opened it...there were scratches where mine had none. i called them and they denied it was a refurb. "oh, this is my phone that you just decided to swap the near perfect entire outer shell for one that was scratched up...makes sense".
in the end they sent me another refurb that was functional and cosmetically ok...but this whole process took over a month and i bought a new phone in the meantime. i had planned to pay for the new phone with the check i planned to receive from squaretrade...but that obviously didn't happen. funny how every review says that they pay you for your broken item...i never saw one that says they send out beat up refurbs, but that's what they do.
had they sent me money for my old phone, i probably would have bought a new warranty, but not now...
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