Walgreens - New registers

Shoot, this is the first time I have looked over all the receipts from this week. This is something new, and not right. Here's an order with just Zarbees and 2 gift sacks. Dummy me did not look in the box for the coupon, so just used (3) $2 RR's. 2 of the RR's are showing as "ZARBEES NGHT CGH" and one as "MFG CPN. That is obviously not right as there are no $2 Zarbee RR's.

Also, the manually entered coupon for the W pads shows as "MFG CPN", after the RR on the receipt. I had one W pad and one tumbler in this order. The Balance bar $1.60 RR used in this order is also showing as "W MAXI 4-CHAN". Again, no, that was not a W RR being used. Something weird going on here. To my knowledge, the system does not recognize and indicate RR's used on the receipt. Up to this week, they always showed as "MFG CPN".

Quote from GreatFun : Yes I know and I pay close attention to it. BUT, if she has to start entering data/dealing with error messages, etc none of that shows up on the keypad and because the back of her screen is towards me I can't see the messages/choices that she has unless she turns the screen towards me. That's why if you go to the front registers you can always see all of the additional info on their screen that's not on the keypad screen because of the way the front registers are oriented.

Here, at any register, we stare at the direct back of the screen. There is no way to see the screen unless they partially turn it, and I rubber neck around.

It is a good idea to ask them to let you view a few deals on the screen, versus just the pin pads. It's up to us to train most of the employees on how to scan items and coupons, unfortunately. Had one cashier a couple weeks ago that kept hitting that damn payment key. AM was not pleased.

Couple of oddities today...

Colgate coupons have an expiration date of 10/1 but when scanned they said coupon was expired. Cashier covered right barcode and it went through.

Had schick razor cartridges and $4 mq, when cashier scanned it said something about no item sold even though I had correct produce. Once again when right side barcode was covered, coupon scanned no problem.

When RR scanned register said no matching product, cashier had to cover the right barcode again to make it go through.

Pretty scary of issues to come if/when they remove the short barcode completely.

Several times the payment machine locked up or went 'offline' on those transactions I had to pay cash.

I was surprised that the 992 bogo actually auto deducted for price, in the old days 992's never attached to any item and always prompted for price. Not sure if she scanned the whole barcode or just the small one, mental note to check that next time.

Overall cashiers were not trained very much on these at all. She said someone showed her for about 5 minutes and left. She didn't know how to change prices or manually punch in coupons. Will be a long process to get them used to these.

Quote from bailey327 : Only requoting you guys' great information! I don't think I wrote up the IVC/MQ overage part very well. Wanna fix me? It, I mean?

Thanks for doing the wiki. It really helped a lot!

Quote from pwcpal : Sure, let me get another cup of coffee in me, so the brain is functioning. This stuff really takes some thought at times.

Great idea for the thread. Thanks.

Quote from classyscrappers : Couple of oddities today... Colgate coupons have an expiration date of 10/1 but when scanned they said coupon was expired. Cashier covered right barcode and it went through. Had schick razor cartridges and $4 mq, when cashier scanned it said something about no item sold even though I had correct produce. Once again when right side barcode was covered, coupon scanned no problem....

Thanks for sharing. The only thing I have noticed at my stores is that sometimes the long bar code has to be covered for the coupon to go through. I had the same problem with the schick coupon. I hope when all this starts I am at the register with one of my better cashiers who will tell me if my MQ gets kicked out because of an IVC. Frankly, I am feeling too tired of it all to be bothered with it. Hopefully there will be some fun this holiday season with Jingle Cash before the new registers hit my area.

Can do the Cover Girl deal with the new registers. Even tho there is no deduction at the end, as the item is showing at the 50% off price on the receipt, the GC coupon is not recognized by the system. It's just showing as "MFG CPN". I did get overage last Saturday.

On these particular receipts, the $1.60 RR's (Balance Bar) are also showing as "C/G PRO". That obviously means nothing as far as calculations as I was already negative with CG. It must just pick an item in the order, and designate the RR for that item.

Does anybody know if a coupon can be manually entered on the new registers? Today I tried a cepacol $1 MQ, but it beeped. Had picture of the sore throat loz. and said any product. Manager just price modify them.

Quote from tuki : Does anybody know if a coupon can be manually entered on the new registers? Today I tried a cepacol $1 MQ, but it beeped. Had picture of the sore throat loz. and said any product. Manager just price modify them.

Yes, but it has to be done last, after the payment key is hit.

Heads up to those w/post Q sales tax -- the two instances where the MQs have been force entered, I lost the benefit of the sales tax reduction.

I was surpised that the 992 Dove b1g1 auto adjusted when I tried it last week. It has something to do with the 2nd barcode because last night I bought 10 and every other time the BA covered the right side barcode, every time she covered it the register prompted for price, when she didn't cover it the coupon autoadjusted the correct amount.

Had 2 vicks cough drops @ .99 each 2/1.79 and two $1 off any vicks. First coupon went through fine, second coupon said 'no item match for this coupon'. Cashier didn't know how to manually adjust coupon down or how to type in just a mq. Sad thing is that the mgr didn't know either. If anyone knows how to have them adjust coupon value or manually enter please post.

Quote from classyscrappers : Had 2 vicks cough drops @ .99 each 2/1.79 and two $1 off any vicks. First coupon went through fine, second coupon said 'no item match for this coupon'. Cashier didn't know how to manually adjust coupon down or how to type in just a mq. Sad thing is that the mgr didn't know either. If anyone knows how to have them adjust coupon value or manually enter please post.

That option comes after they hit the payment key. I can ask specifically what button they push, but it does show on the receipt as an mq, even tho it is manually entered.

Quote from pwcpal : Can do the Cover Girl deal with the new registers. Even tho there is no deduction at the end, as the item is showing at the 50% off price on the receipt, the GC coupon is not recognized by the system. It's just showing as "MFG CPN". I did get overage last Saturday. On these particular receipts, the $1.60 RR's (Balance Bar) are also showing as "C/G PRO". That obviously means nothing as far as calculations as I was already negative with CG. It must just pick an item in the order, and designate the RR for that item.

The RRs are just attaching to anything it can cover $$ wise. Odd but it took them so I didn't care!!

Quote from classyscrappers : I was surpised that the 992 Dove b1g1 auto adjusted when I tried it last week. It has something to do with the 2nd barcode because last night I bought 10 and every other time the BA covered the right side barcode, every time she covered it the register prompted for price, when she didn't cover it the coupon autoadjusted the correct amount. Had 2 vicks cough drops @ .99 each 2/1.79 and two $1 off any vicks. First coupon went through fine, second coupon said 'no item match for this coupon'. Cashier didn't know how to manually adjust coupon down or how to type in just a mq. Sad thing is that the mgr didn't know either. If anyone knows how to have them adjust coupon value or manually enter please post.

Several times I have told them right off the bat as I hand over the item 'the coupon will beep so price modify, please'. They do, coupon scans and all is good in Wags-land. A 1¢ difference isn't going to break me tax wise anyway.

Quote from CountryFan : The RRs are just attaching to anything it can cover $$ wise. Odd but it took them so I didn't care!!

I think it's safe to say, we can go negative with mq's on these BOGO deals, as long as no IVC's are involved.

Quote from pwcpal : I think it's safe to say, we can go negative with mq's on these BOGO deals, as long as no IVC's are involved.

We have the new systems at 2 local stores. One we don't go to often (you needed a armored Humvee in the parking lot) and the second is a tad off the beaten path and tiny!!

Quote from pwcpal : That option comes after they hit the payment key. I can ask specifically what button they push, but it does show on the receipt as an mq, even tho it is manually entered.

Quote from CountryFan : Several times I have told them right off the bat as I hand over the item 'the coupon will beep so price modify, please'. They do, coupon scans and all is good in Wags-land. A 1¢ difference isn't going to break me tax wise anyway.

If either of you can find out how to do either method - manually enter coupon OR price modify, I would appreciate it. BA has no idea how to do either and neither did the manager. I need to train them because they are the first in this area to have them and they will be 'training' all my other area stores...best to do it the way I would like! TIA