I'm SO glad I rated OnSale bad on Amazon...

We all know the deal with them. They did promise me a $30 credit (that had to be done by PHONE) and then I eventually did get my (more expensive 32gb) tablet. Then I saw their tarnished feedback on Amazon. So I started to feel bad for them.

So I planned to redeem my $30 credit and then take back the feedback I left, but they will NOT let me talk to anyone.

I tried yesterday and was on hold listening to their annoying music for over a half hour. Now here I am again on hold for at least 20 minutes now as I type. I believe I'm stuck in an endless loop and no one is actually going to pick up.

This is 100% NOT how to run a business. I don't care that I got a touchpad. What if I was just a regular customer wanting to buy something. How can you do business if you don't answer their call.

So I no longer feel bad about the negative feedback. They got what they deserved. Even if they weren't in the wrong regarding the touchpad scandal, I consider the backlash as karma.

Quote from BargainBob : We all know the deal with them. They did promise me a $30 credit (that had to be done by PHONE) and then I eventually did get my (more expensive 32gb) tablet. Then I saw their tarnished feedback on Amazon. So I started to feel bad for them. So I planned to redeem my $30 credit and then take back the feedback I left, but they will NOT let me talk to anyone. I tried yesterday and was on hold listening to their annoying music for over a half hour. Now here I am again on hold for at least 20 minutes now as I type. I believe I'm stuck in an endless loop and no one is actually going to pick up. This is 100% NOT how to run a business. I don't care that I got a touchpad. What if I was just a regular customer wanting to buy something. How can you do business if you don't answer their call. So I no longer feel bad about the negative feedback. They got what they deserved. Even if they weren't in the wrong regarding the touchpad scandal, I consider the backlash as karma.

Quick edit your post to include "touchpad" in the title!

You do realize their business isn't ready for such mass volumes right...

Thats like asking a gas station to sell touchpads. And they dont need to have customers. There are thousands of people ready to buy a 32GB touchpad at 149.99. They dont need your business, so stay on hold longer please.

wait, they gave you a $30 gc for your troubles..then honored your touchpad order and you're still pissed?

Quote from BostonGirl : wait, they gave you a $30 gc for your troubles..then honored your touchpad order and you're still pissed?

Some people are born whiners...

Quote from Pig : Some people are born whiners...

Said by you, very pervasive.

Quote from BargainBob : We all know the deal with them. They did promise me a $30 credit (that had to be done by PHONE) and then I eventually did get my (more expensive 32gb) tablet. Then I saw their tarnished feedback on Amazon. So I started to feel bad for them. So I planned to redeem my $30 credit and then take back the feedback I left, but they will NOT let me talk to anyone. I tried yesterday and was on hold listening to their annoying music for over a half hour. Now here I am again on hold for at least 20 minutes now as I type. I believe I'm stuck in an endless loop and no one is actually going to pick up. This is 100% NOT how to run a business. I don't care that I got a touchpad. What if I was just a regular customer wanting to buy something. How can you do business if you don't answer their call. So I no longer feel bad about the negative feedback. They got what they deserved. Even if they weren't in the wrong regarding the touchpad scandal, I consider the backlash as karma.

Quote from BostonGirl : wait, they gave you a $30 gc for your troubles..then honored your touchpad order and you're still pissed?

Quote from Pig : Some people are born whiners...

Quote from zmarko :

I knew this was gonna generate confusion. So I will explain this to those of you in Rio Linda.

I DID eventually get a touchpad, and I thank them for that. Thats what made me feel bad about rating them bad.

But when I tried to actually redeem that $30 credit, no one answered the phone. Touchpad doesn't matter. They promised $30 and I will hold them to that. I believe in doing the right thing.

So as of now, NO they DID NOT give me $30 gc. They just SAID they would. And it had to be done by phone. Why? So I can get stuck in an endless loop waiting like an idiot on hold unable to speak to a person?

So their customer service IMO is terrible. What if I had a problem with an order? Are they gonna put me in another "please hold" endless loop hoping that I would give up and eventually forget about it?

The fact is, they did say they would give me a $30 credit and I will try again tomorrow to redeem it, but I'm expecting to be put on hold in an endless loop again with them hoping that I would give up and forget about the $30. Its their customer service I have a problem with. Not whether or not I get my $30.

Hence: I am SO glad I rated them bad.

P.S. I really believe if I didn't tell the person who answered the first time that I was trying to redeem my credit, that they wouldn't have put me "on hold" and never picked up the phone. I really believe this may be a tactic to get people trying to redeem their credit to give up and go away.

I will also try from a different phone and not mention the credit and just say that I want to buy something. Lets see if that makes a difference and THEN I will bring up the $30 credit.

We shall see what happens. But as of now, I'm not sure if these are good people to deal with if you ever have a problem and need to contact them.

www.bbb.org

I highly recommend it.

How do I access onsale's storefront at amazon? I want to see their actual ratings.

Quote from BargainBob : I knew this was gonna generate confusion. So I will explain this to those of you in Rio Linda. I DID eventually get a touchpad, and I thank them for that. Thats what made me feel bad about rating them bad. But when I tried to actually redeem that $30 credit, no one answered the phone. Touchpad doesn't matter. They promised $30 and I will hold them to that. I believe in doing the right thing. So as of now, NO they DID NOT give me $30 gc. They just SAID they would. And it had to be done by phone. Why? So I can get stuck in an endless loop waiting like an idiot on hold unable to speak to a person? So their customer service IMO is terrible. What if I had a problem with an order? Are they gonna put me in another "please hold" endless loop hoping that I would give up and eventually forget about it? The fact is, they did say they would give me a $30 credit and I will try again tomorrow to redeem it, but I'm expecting to be put on hold in an endless loop again with them hoping that I would give up and forget about the $30. Its their customer service I have a problem with. Not whether or not I get my $30. Hence: I am SO glad I rated them bad. P.S. I really believe if I didn't tell the person who answered the first time that I was trying to redeem my credit, that they wouldn't have put me "on hold" and never picked up the phone. I really believe this may be a tactic to get people trying to redeem their credit to give up and go away. I will also try from a different phone and not mention the credit and just say that I want to buy something. Lets see if that makes a difference and THEN I will bring up the $30 credit. We shall see what happens. But as of now, I'm not sure if these are good people to deal with if you ever have a problem and need to contact them.

So, how much did you have to bitch and rant for them to offer you a $30 credit for not sending you a Touchpad the first time?

Quote from Pig : So, how much did you have to bitch and rant for them to offer you a $30 credit for not sending you a Touchpad the first time?

Enough for them to lie to him about giving him $30. After all, the rep's ears must have been bleeding at that point.

The whole HP touchpad fiasco brought out the most ridiculous sense of entitlement in people and what they consider to be their God-given technological and consumer rights.