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Western Digital Warranty Replacement 2TB WD20EARS SATA-2 to 2.5T WD25EZRX SATA-3

SDer1sGay 1,023 572 October 19, 2011 at 07:33 AM More Newegg Deals
Hello every one

Hard Drive Detail

I know this is not very slicks, but consider free upgrade to better drive SATA-III (6.0 GB/s) from western Digital. And I'm not sure every one will get the same as me or not. But what I got back from WD over the weekend I filed 3 failed WD20EARS 2TB SATA-2 (3.0GB/s) after 6 months of use. I got shipment last night WD replaced me with WD25EZRX 2.5TB SATA-3 (6.0GB/s). I was surprised and call tech support gave them my RMA number after 10 min reviewed my RMA, she told me that WD will replace WD20EARS with WD25EZRX due to the WD20EARS has higher chance failed.
So if any of you have some of the WD20EARS laying around for paper weight and it still under warranty. I think this very best chance to get free upgraded to 2.5TB WD25EZRX SATA-3 (6.0GB/s).

It also cost you little bit to returning the defective drive to WD about $7.00 to 10.00 if you ship it back with USPS priority flat rate. But if you previously paid for this drive 64.00 plus additional of 10 for shipping fee you still pay like 74.00 bucks for 2.5TB low power consumption and SATA-3. I dont think you can get 2.5TB SATA 3 less than $95 dollars right now..

How do I do it...honestly I don't know, bellow how I file the claim:ConfusedConfusedConfused
  1. I went to Warranty & RMA Services Click here Linky [wdc.com]
  2. Click on End User
  3. Product Replacement (RMA)
  4. Click on Advance Replacement
  5. Enter your Hard Drive Serial Number then click continue
  6. It take you Warranty Service Page where you will see your HDD eligible RMA or not
  7. And If your does qualify Click Continue
  8. Enter your Address information Click continue and it will take you to Advance product Replacement pages. This page will have all your shipping information on the right page. And left page you will see your HDD serial number. Under Mode No. there is a drop down box chose Other.
  9. On box Additional Return Reason (30 chars max). I type in The drive is failed under 6 months of use.
  10. After you done all these step Click Create RMA button.
  11. It will ask you to enter your Credit Card, WD will place a hold amount on your CC until WD rec'd your defective drive then they will release the hold on your CC.

So remember to return your defective drive. Unless you want to go through Standard Replacement which you have to ship the defective drive back to WD first once they rec'd your defective drive they will then send replacement drive to you.

9 Comments

1

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#2
I really hope mine don't all fail at once. I have 4 in a drobo 2 a little over a year old 2 more about 10 months old. I still have about 1TB till I run out of room but I'm debating if it would event be worth the hassle of swapping out for 3 or 4TB drives. It takes me approximately 1 week to rebuild if a drive slips out during a move and I plug it in before checking.

*advice* If you have to move your drobo make sure all the drives are still seated when you plug it back in.
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#3
FYI, I just RMA'd a 2 month old WD20EARS that was developing bad sectors. Submitted the RMA on the 12th, received a brand new WD20EARS as a replacement on the 14th.

So this may not be their standard practice, but I may send an email off if they're saying they KNOW they have a high failure rate, and see if I can get advance replacement for all 4 drives now, versus later.

Thanks OP!
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#4
What happens if you submit a drive for RMA when it doesn't really have any problems?
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#5
Quote from shiggidyshwa View Post :
What happens if you submit a drive for RMA when it doesn't really have any problems?
They charge you to send it back.
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#6
Quote from whoiswes View Post :
FYI, I just RMA'd a 2 month old WD20EARS that was developing bad sectors. Submitted the RMA on the 12th, received a brand new WD20EARS as a replacement on the 14th.

So this may not be their standard practice, but I may send an email off if they're saying they KNOW they have a high failure rate, and see if I can get advance replacement for all 4 drives now, versus later.

Thanks OP!
I think you are correct Its not standard practice and anything can be possible. It may disappoint some one did not get the upgraded replacement.

Quote from shiggidyshwa View Post :
What happens if you submit a drive for RMA when it doesn't really have any problems?
I don't think that the case WD rec'd thousands of replacement every days. I don't think they can be able to check every single HD consumer send in. and I don't think they have man power to checking every single drive they rec'd every day that would be a thousands drives a days. All they could due scan box that they rec'd your defective drive and input the RMA number to their system that they did rec'd your drive that is really much they can do
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Last edited by SDer1sGay October 19, 2011 at 08:03 AM
#7
I have RMA'd about 3 WD drives over the years - every time the replacement was a drive of higher capacity than the one I sent in. The first time I thought it was a mistake but I googled it and saw that others had the same experience. I think it's pretty much standard for their warranty exchange dept to send out a slightly better drive than the one exchanged to compensate for the pain of the failure. Works for me, I always buy WD drives even if they are slightly more expensive.
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#8
Quote from carmen617 View Post :
I have RMA'd about 3 WD drives over the years - every time the replacement was a drive of higher capacity than the one I sent in. The first time I thought it was a mistake but I googled it and saw that others had the same experience. I think it's pretty much standard for their warranty exchange dept to send out a slightly better drive than the one exchanged to compensate for the pain of the failure. Works for me, I always buy WD drives even if they are slightly more expensive.
I've RMA's several drives through WD and have never gotten lucky enough to receive a higher capacity drive in return. Though I've read plenty of stories from happy folks that have.

FWIW I just toss them into a USPS flat rate envelope without any protection whatsoever and ship them back. This is completely contrary to the instructions WD provides for RMAing, and not once have I received a charge back or any kind of flak from them about it.
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#9
Quote from Centient View Post :
I've RMA's several drives through WD and have never gotten lucky enough to receive a higher capacity drive in return. Though I've read plenty of stories from happy folks that have.

FWIW I just toss them into a USPS flat rate envelope without any protection whatsoever and ship them back. This is completely contrary to the instructions WD provides for RMAing, and not once have I received a charge back or any kind of flak from them about it.

Hmm, isn't it just as easy to put them back into the box the replacement was sent in and slap on the label they give you? Maybe i'm not remembering correctly, as it's been a couple of years since the last one, but seems to me that they paid the shipping . . .
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#10
Quote from carmen617 View Post :
Hmm, isn't it just as easy to put them back into the box the replacement was sent in and slap on the label they give you? Maybe i'm not remembering correctly, as it's been a couple of years since the last one, but seems to me that they paid the shipping . . .
At one time they may have, but I don't think they do any more. You get the option of paying $6 or $7 dollars and print a UPS label from them, or you can print one of their labels and mail it USPS. However I've had to pay for the return service that way. That's why I started used the less expensive flat rate envelopes.

Or maybe I've been doing it wrong. EEK!
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