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Charter internet $19.99/12mpbs.up to 12months bundle. or 6 months. internet only.

will1214 154 36 October 23, 2011 at 11:17 PM in Your Mileage May Vary (YMMV) (5)
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Last Edited by will1214 October 24, 2011 at 11:35 AM
Charter internet $19.99/12mpbs.up to 12months with bundle(cable tv and Phone service). or 6 months with( internet only).
Charter just runs this pomotion recently

$19.99/12mpbs speed
or
$29.99/18mpbs speed.

if you have Charter Cable TV and Phone service, you're able to get this pomotion up to 12months(thanks, pharrari)

without bundle, its only good for 6 months.

no contract required!! you can cancel it anytime.

Call 1-888-438-2427 ask this pomoation
i have Charter interent service (only) for almost 1 year, i pay $29.99/12mpbs, i called Charter today regarding this pomotion i saw on their web, The Rep decrease my monthly bill from $29.99 to $19.99. . or you can increase the speed from 12mpbs to 18mpbs.

http://charter.com/internet/overview

new customer there's a one time install of $19.99(thanks, pharrari)
existing customer asked for lower price or higher speed. sweet deal~~

looks like Charter changed this pomo only for new customer. YMMV
For those ppl has no luck with phone call or online chat.

PM Pharrari try to get this deal done. GOOD LUCK! GUYS
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Community Wiki

Last Edited by marksatterfield November 26, 2011 at 10:03 PM
I work here and if you don't like to go through the hassle of getting the right person, just PM me and I'll help you out. I can do this promotions for customers who already have established service eg; cable and/or phone. There's a one time install of $19.99. To qualify for the 12 month for an existing customer, you must have all 3 services, cable, internet, and phone otherwise the promo is 6 months. So, just PM me if you'd like! - pharrari

UPDATE FROM PHARRARI: Dear Slick Dealers, if you know that you have 2 lines of service whether it be internet and phone or cable and internet, you will be eligible for this promotion. If you have internet by itself, this promotion simply will not work. If you have PMed me, please be patient I promise I will get back to you asap! I have a lot of PMs so work with me and I'll work with you!


Sorry, Charter services are not available in that area
-- South Florida, not available

141 Comments

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#31
Thank you so much for the promo info! I just called and get the promo! I was paying original price $50+ for the past few years for the 18mpbs internet service!
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#32
charter, like all other cable companies are just overpriced dingdongs. charter if often in areas where they are the only option, i can't wait for verizon fios to bring some much needed competition.
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#33
I called the number and just got off the phone. A Charter representative with id "31G" advised that this offer is for new customers only.

Quote from will1214 View Post :
Charter internet $19.99/12mpbs.up to 12months with bundle(cable tv or Phone service). or 6 months with( internet only).
Charter just runs this pomotion recently

$19.99/12mpbs speed
or
$29.99/18mpbs speed.

if you have Charter Cable TV or Phone service, you're able to get this pomotion up to 12months

without bundle, its only good for 6 months.

no contract required!! you can cancel it anytime.

Call 1-888-438-2427 ask this pomoation
i have Charter interent service (only) for almost 1 year, i pay $29.99/12mpbs, i called Charter today regarding this pomotion i saw on their web, The Rep decrease my monthly bill from $29.99 to $19.99. . or you can increase the speed from 12mpbs to 18mpbs.

http://charter.com/internet/overview
Reply Helpful Comment? 0 0
#34
OP.... Thank you. Just had a online chat... they dropped my bill to 19.99 and they also found a billing error where they gave me a credit of $60.
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#35
I work here, I can help you all out here if you are existing customers, its updated in the wiki. But in case you didn't read it, if you have existing cable and/or phone I can get you into a 6 month promo for internet. If you have both cable and phone but want to add internet, we can get that to 12 months! There is a 1 time install of $19.99.

Or, also here's another deal. If you already have both cable and internet and you do not have HBO/MAX, if you upgrade your internet up to the next level of speed I can give you HBO/MAX FREE for a year!
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Last edited by pharrari October 24, 2011 at 07:50 AM
#36
They wouldn't budge for me, said that I have to bundle to get that price and currently I don't bundle.
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#37
I tried the online chat and got shot down:

TTM Libby : I'm sorry, no. That is an online promotion only for new customers.
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#38
I just tried the online chat and got the deal. Existing customer.

First asked for 6 months - 12/mbps at $19.99
Then I asked if there were any better deals. She offered the same speed at 12 months.
Then I asked if I could get 12 months - 18/mbps at $29.99.

Done deal.

Location - St. Louis
Department - Transferred to retention
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Last edited by KBryant888 October 24, 2011 at 08:50 AM
#39
Quote from KBryant888 View Post :
I just tried the online chat and got the deal. Existing customer.

First asked for 6 months - 12/mbps at $19.99
Then I asked if there were any better deals. She offered the same speed at 12 months.
Then I asked if I could get 12 months - 18/mbps at $29.99.

Done deal.
It is a better idea if people started posting their locations.
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#40
Could you please tell me the department you chatted with?

Quote from KBryant888 View Post :
I just tried the online chat and got the deal. Existing customer.

First asked for 6 months - 12/mbps at $19.99
Then I asked if there were any better deals. She offered the same speed at 12 months.
Then I asked if I could get 12 months - 18/mbps at $29.99.

Done deal.
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#41
Location - St. Louis
Department - Transferred to retention
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#42
Thanks this worked. I am an existing customer on a no contract plan. So it worked for me. Thanks for sharing this. Got the rate for 6 months on my Internet Only plan.

Quote from Aleman View Post :
I tried the online chat and got shot down:

TTM Libby : I'm sorry, no. That is an online promotion only for new customers.

It's not for New Customers only. I got it on Chat. Try again. They will transfer you to retention department and you should be able to get it.
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Last edited by ginsoakedboy81 October 24, 2011 at 09:01 AM
#43
I did it this morning and was able to upgrade from the 12 mbs to the 18 mbs for 29.99. In the chat the lady said that it would be a one time charge of 1.99 to upgrade. I just read in the wiki and in a later post that it is a 19.99 charge. Was that a typo that she put 1.99? I wonder if I can make them bring back up the chat log and try to only get charged the 1.99 that she told me initially.
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#44
Online chat:
Done deal. $19.99 for 12 months plus $1.99 service (confirm on my online bill) Good luck

Part of the chat:
Funnelbudlight: could you transfer me to someone to discuss interent pricing?
TTM April : I can assist you with that. I show you currently have the 12 meg at 34.99.
TTM April : May I ask what you like most about your services?
Funnelbudlight: yes and I see online you are offer the same 12mps for 19.99, How can I sign up for that
TTM April : That is for new customers only.
Funnelbudlight: what are you offering for existing customers?
TTM April : 34.99
Funnelbudlight: why wouldn't you offer loyal customers a discount?
TTM April : Promotional rates such as 19.99 are to allow customers to try the services. If they continue with the service after that rate they also will not be eligible for a new customer promotion.
Funnelbudlight: much like I downgraded cable and now cancelled the phone, that is because of the high cost thru charter, I plan on cancelling internet as well and going with another company unless you can help out with pricing
TTM April : I can understand needing to save. However, you are at the lowest rate possible. Keep in mind that you are getting a fast and reliable cable connection versus a DSL connection. I will note your account of the rate inquiry. Is there anything else?
Funnelbudlight: could I talk to someone else about pricing, I am not satisfied
TTM April : I do apologize. I am a supervisor with the retention department. there will not be anyone else to get you a lower rate.
Funnelbudlight: what if i upgrade my internet speed, would I get the discounted rate of 29.99 since I will be a "new customer" and trying out that service as you mentioned above
TTM April : You would be able to upgrade to 18 meg at 10.00 more.
Funnelbudlight: why I would be a new customer? And you said"Promotional rates such as 19.99 are to allow customers to try the services. If they continue with the service after that rate they also will not be eligible for a new customer promotion.
Funnelbudlight: I would be trying a NEW service
TTM April : no.
Funnelbudlight: ok, can i cancel and put the acct in my wifes name. We would be a new customer
TTM April : yes
TTM April : However, there is a 49.99 install fee.
Funnelbudlight: ok, what the process to do that
Funnelbudlight: for what, you wouldn't have to do anything except change the name on the acct
TTM April : You will have to disconnect the service. Once that is completed your wife will have to contact us to start a new account. The tech will then come out and connect.
TTM April : No. A name change does not make you new. You must disconnect and connect a new account.
Funnelbudlight: and this is the reason why I will continue to remove all my services from charter.
Funnelbudlight: you have another dissatisfied customer. You report to someone, I would like to talk to that person. How do I go about that?
TTM April : one moment.
TTM TEAM LEAD Kim has entered the session.
TTM TEAM LEAD Kim : Hi, this is Kim from Charter chat support. How may I help you today?.
TTM TEAM LEAD Kim : I understand you requested April's supervisor?
Funnelbudlight: yes I did
TTM April has left the session.
TTM TEAM LEAD Kim : How can I help you?
Funnelbudlight: I am trying to sign up for the 19.99 internet pricing as it shows online
TTM TEAM LEAD Kim : You're aware this is a really good special, and we may never have this low a price on this again?
Funnelbudlight: yes that is why i want to sign up for it. Thanks for agreeing with me
TTM TEAM LEAD Kim : I've given you this price; it'll last for 12 months.
TTM TEAM LEAD Kim : I doubt we'll be seeing it this low again any time soon.
Funnelbudlight: 12mps for $19.99 for 12 months?
TTM TEAM LEAD Kim : There was a 1.99 change fee for making this account change today and that will appear on the next bill along with prorates
TTM TEAM LEAD Kim : 19.99 per month for 12 months
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#45
I tried to sign up through chat, they said I have to sign up online, that they can't do it.

Been a customer for 3 years, just for internet. I started at only $20 for a year, but have been $55 ever since then. It's a monopoly here, they are the only cable internet providers in my podunk town.
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