If you don't get/can't find the your e-mail, but you had a valid Borders Plus Membership, we can look up your account and process your B&N membership in stores. all you need is your Borders' number OR the email you had on file, and we can process the whole thing at the customer service desk.
A snippet from our internal memo about this:
As you read in Mark’s article, an e-mail invitation will go out tomorrow, 11/3, to Borders Rewards Plus Members offering them a free limited-term Barnes & Noble Membership. The free Membership will expire on 01/31/2012 and will not be automatically renewed.
Customers that are eligible are as follows:
Borders Rewards Plus Members: Premium Members that enrolled on 9/10/2010 or later and who do not have an active or expired Barnes & Noble Membership
Expired Barnes & Noble Members who are also Borders Plus Rewards Members: These customers will have their existing Barnes & Noble Membership reactivated for three months. A separate e-mail invitation will be sent within the following days.
Active Barnes & Noble Members who are also Borders Plus Rewards Members: These customers will have their existing Membership extended by three months. A separate e-mail invitation will be sent within the following days.
Most customers will redeem this offer through online instructions provided in the e-mail invitation. In store, you may see some customers who did not redeem the offer online or are unsure if they qualify for the limited-term Membership. You can easily help customers redeem this offer with the Borders Member Lookup tool on the BookMaster main menu.
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