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Amazon vs Newegg return policies

chuck4rooke 1,303 896 November 10, 2011 at 01:14 AM
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I'm wondering which has a more lenient/easier return policy. Also, which is easier to PM if their own price is lowered?
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Joined Dec 2007
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#2
Amazon is 100% better in returns their policy rocks! I have stopped using Newegg because I was slammed with heavy restocking fee even thought the company product I had purchased through Newegg told me to return they defective product. But still UPS charge to my CC and % restocking on Newegg new policy on returns. See with Amazon and it's vendors you don't have to go though that nonsense. Let me give you example. I had order flowers and had cancelled it. Though the flowers from Amazon Vendor didn't get the the cancelled orders from Amazon Supervisor in time. So you know the flower vendor refunded my money plus told me keep the flowers they had sent by accident. Also if amazon messes up your order you get some perks back. I never had issue with them.
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Joined Jul 2010
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#3
Amazon. I once purchased an exercise equipment that broken down on me after 6 months. I already threw away the box and long since lost the original invoice that came with it. Contacted Amazon CS, and they promptly e-mailed me a pre-paid return label w/ instructions to return the defective unit to them, and sent me a new replacement unit.
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#4
ONly problem with amazon to me is have to pay tax
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Joined Apr 2009
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#5
will amazon PM their own price or do you have to return and re-buy?
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#6
1. Amazon's return policy is the best.
2. Amazon do not PM its prices except TVs.
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#7
Quote from tipstir View Post :
Amazon is 100% better in returns their policy rocks! I have stopped using Newegg because I was slammed with heavy restocking fee even thought the company product I had purchased through Newegg told me to return they defective product. But still UPS charge to my CC and % restocking on Newegg new policy on returns. See with Amazon and it's vendors you don't have to go though that nonsense. Let me give you example. I had order flowers and had cancelled it. Though the flowers from Amazon Vendor didn't get the the cancelled orders from Amazon Supervisor in time. So you know the flower vendor refunded my money plus told me keep the flowers they had sent by accident. Also if amazon messes up your order you get some perks back. I never had issue with them.
What is the penalty if I reject the package from Newegg? Still a restocking fee?
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#8
Although I hate to admit it, Amazon is better out of the gate. Newegg does mention restocking fees, return shipping, etc., but I have NEVER had a problem with them waiving the fees and emailing me a prepaid label after chatting with one of their CS reps. As far as Price Matching, Newegg claims they do not price match, but again, if you call or chat with a CS rep and be persistent, they will adjust the price...note, they may not always "match" the competitors price, but they will look at their margins and bring the price down as much as they can/allowed.

So, even though I'm a loyal Egg'er, Amazon has less hoops to jump through to yield the same result.
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#9
Hey guys,
I bought a point and shoot recently(2 weeks ago) from Amazon, but after taking pics for a couple of weeks, i'm not happy with the camera. If i return this, will they charge a re-stocking fee? Are returns for only broken or defective items? I never get taxed when i buy stuff from Amazon which is nice. So all returns are pre-paid with shipping by Amazon? So definitely no re-stocking fees?
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Last edited by inquisitive November 10, 2011 at 03:06 PM
#10
Amazon by a good margin. I now avoid Newegg because of a restocking charge and two shipping charges I incurred due to a defective USB stick. I had to pay to return the first defective stick, then the replacement was also defective, so I asked for a refund, which cost me 15% and another shipping fee. What a ridiculous policy! For that 15%, they've lost a customer.
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#11
Quote from jezzdogg View Post :
ONly problem with amazon to me is have to pay tax
Not sure what state you live in Jezzdogg, but I've never had to pay taxes with Amazon. LOVE them for that and many other reasons!
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#12
Quote from Alexkg View Post :
Not sure what state you live in Jezzdogg, but I've never had to pay taxes with Amazon. LOVE them for that and many other reasons!
amazon is now charging taxes in several states including mine NY, apparently they fought this in court and loss, because they have affilliates in the state, it is like having a location in the state and all purchases are taxed
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#13
Quote from jezzdogg View Post :
amazon is now charging taxes in several states including mine NY, apparently they fought this in court and loss, because they have affilliates in the state, it is like having a location in the state and all purchases are taxed
The state of Texas was gonna force Amazon to charge taxes also a couple of years ago, but Amazon threatened to pull their business distribution center out of Dallas and close shop in Texas, but somehow Texas relented. A good move by Texas to not do it. woot

I just went to Amazon and looked at their return policy. If you bought the item from one of their vendors, it can't be returned. You most likely have to go through their vendor. That is taking your chances right there.

Items That Can't Be Returned

Amazon.com does not accept returns of the following items:

Items that are classified as hazardous materials or use flammable liquids or gases
Computer laptops, desktops, and Kindles more than 30 days after delivery
Any product missing the serial number or UPC
Downloadable software products
Gift cards
Pay As You Go (or prepaid) phone cards
Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
Items purchased from sellers other than Amazon.com
Some Jewelry orders (Learn more)
Some Health & Personal Care items (Learn more)
Grocery products (Learn more)
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Last edited by inquisitive November 10, 2011 at 10:42 PM
Joined Dec 2007
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#14
Quote from chuck4rooke View Post :
What is the penalty if I reject the package from Newegg? Still a restocking fee?
Tell FedEx or UPS driver you don't want the package. It will go back to the sender as package refused.
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Joined Dec 2007
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#15
Quote from inquisitive View Post :
The state of Texas was gonna force Amazon to charge taxes also a couple of years ago, but Amazon threatened to pull their business distribution center out of Dallas and close shop in Texas, but somehow Texas relented. A good move by Texas to not do it. woot

I just went to Amazon and looked at their return policy. If you bought the item from one of their vendors, it can't be returned. You most likely have to go through their vendor. That is taking your chances right there.

Items That Can't Be Returned

Amazon.com does not accept returns of the following items:

Items that are classified as hazardous materials or use flammable liquids or gases
Computer laptops, desktops, and Kindles more than 30 days after delivery
Any product missing the serial number or UPC
Downloadable software products
Gift cards
Pay As You Go (or prepaid) phone cards
Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
Items purchased from sellers other than Amazon.com
Some Jewelry orders (Learn more)
Some Health & Personal Care items (Learn more)
Grocery products (Learn more)
Items from Amazon Warehouse you can return. But their vendors you can too. How you do that is you send a message to the vendor through Amazon system. Don't send it from your regular email outside Amazon. This what I do to get the vendor to force reject the order. Works all the time.
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