Important: Buy.com orders with Google Checkout. How to get free shipping and rebates

Quote from suprcharg : Ugh...I just sent in my rebate for the 2GB flash drive for 10 bucks. I sent my google receipt and my packing slip.....hope that works. For my Zyxel wireless router I think I will do the way OP says

I can't get any of the Buy.com receipts to show up. It says the order doesn't exist in their system...ugh
BTW. The quickest way to get to that page is to click this link in your email that Buy.com sends you
http://www.buy.com/corp/support/g...search.asp

Don't get mad at buy.com; be mad at that thieving FedEx worker. Of course buy.com denied your claim--in their eyes, you already have your package, since it was "delivered". Why should they grant your claim? Did you complain to FedEx? Don't take it out on a vendor because the carrier has thieves working for them. I've been shopping with buy.com for just about a year, and I've NEVER had any issues with them.

The wrong party is being punished...

Quote from wildcherrie : I'm with you. I'll NEVER shop at buy.com again either. I ordered a wireless keyboard last week, and was waiting for it to be delivered on Monday, because when I checked the tracking number...it said "out for delivery". I was at home all day, and FedEx never showed up. I checked the tracking number the next day, and it stated that they delievered it, and left it on my porch because nobody was home. That's a flat out lie! I think the driver took my package! To top that off, I filed a claim and buy.com denied it because they say that FedEx delivered it to me. Now I have to go through the hassle with my creditcard company to get my money back.

Got mine, thanks!

Quote from MissLeading : How to get your Rebates With Google Checkout If you purchased an item with a rebate from Buy.com using Google Checkout, submit the Buy.com purchase receipt to the rebate company. Most rebates require a sales receipt from the retailer (Buy.com). Even if Google sent you a sales receipt, Google acted as a third-party payment processor (similar to using Paypal with a purchase on Ebay), so rebate companies probably will not accept the Google Checkout receipt as proof of purchase. If you did not receive a sales receipt from Buy.com, do this: 1. Go to Buy.com, and log out if you are already logged in. 2. Click "My Account" in the upper-right. 3. Click "Order Lookup" on the right side. 4. Enter the 8-digit order number you received through email from Buy.com (not the 11-digit order number received from Google). Also enter your Name and Phone Number where prompted. 5. Next page will display the order details. 6. Click on "View Receipt" and print it. Now you can also look-up your order using your Google Checkout order# and/or Paypal order# in addition to your Buy.com order#

I did everything you said and I get this message... We could not locate this order in our system. Please note: new orders will show up within 5 minutes of placing order! I ordered it yesterday. Buy.co or Google look up will not find it. I got an email from both.

Quote from Billy7871 : I did everything you said and I get this message... We could not locate this order in our system. Please note: new orders will show up within 5 minutes of placing order! I ordered it yesterday. Buy.co or Google look up will not find it. I got an email from both.

What about the new section?
https://secure.buy.com/corp/suppo...who=google

Thanks for the info. Looks much better than the GCO email receipt.

Quote from MissLeading : How to get your Rebates With Google Checkout If you purchased an item with a rebate from Buy.com using Google Checkout, submit the Buy.com purchase receipt to the rebate company. Most rebates require a sales receipt from the retailer (Buy.com). Even if Google sent you a sales receipt, Google acted as a third-party payment processor (similar to using Paypal with a purchase on Ebay), so rebate companies probably will not accept the Google Checkout receipt as proof of purchase. If you did not receive a sales receipt from Buy.com, do this: 1. Go to Buy.com, and log out if you are already logged in. 2. Click "My Account" in the upper-right. 3. Click "Order Lookup" on the right side. 4. Enter the 8-digit order number you received through email from Buy.com (not the 11-digit order number received from Google). Also enter your Name and Phone Number where prompted. 5. Next page will display the order details. 6. Click on "View Receipt" and print it. Now you can also look-up your order using your Google Checkout order# and/or Paypal order# in addition to your Buy.com order#

Quote from brooklyngal : Don't get mad at buy.com; be mad at that thieving FedEx worker. Of course buy.com denied your claim--in their eyes, you already have your package, since it was "delivered". Why should they grant your claim? Did you complain to FedEx? Don't take it out on a vendor because the carrier has thieves working for them. I've been shopping with buy.com for just about a year, and I've NEVER had any issues with them. The wrong party is being punished...

My friend had several packages delivered by FedEx and they always leave the package outside your door if they think no one is home without asking for permission to do so. I think they do this because they want to save money not having to come back a second time. This is totally irresponsible and unacceptable. My friend got so mad that he called FedEx and complained numerous times, but it seemed like they just ignored it and kept doing it. Finally he got so pissed off that he just called FedEx one time and pretended that he didn't get the package and asked them to reimburse him (which they did) just to teach them a lesson. But unless a lot of this happens, I don't think they would change their idiotic policy. so it is not really Buy.com's fault. Some people may not like UPS, but UPS ALWAYS never leave a package outside your door without your permission. If no one is home, they will leave a notice saying that they will attemp to re-deliver 3 more times and if you prefer, you can sign the notice to give them permission to leave the package outside your door.

Sometimes the way some companies like FedEx does business makes you wonder how the idiot running the company got to the top.

I was able to get my buy.com receipt. I went searching for it cuz my creative fatal1ty mouse rebate said "not valid with other offers". I was worried that GCO $20/$50 is considered an offer..so rather than send the gco receipt, i sent the buy.com receipt

thanks for the info OP!

Is it safer to use ONLY the buy.com receipt? On top of your name and address of the buy.com receipt states Google Checkout. I want to be sure which one to use before I submit my receipts.

Do all companies allow you to resend your receipts if it's the wrong one to qualify for the rebate? I never had a problem with rebates so I don't know.

Actually it is buy.coms fault for not paying the extra $1 for shipping and requiring a signature. Buy.com should eat the loss since they didnt spend the extra mailing cost.

This is driving me crazy... I was about to finally submit all my rebates (I made 4 separate purchases in the last couple of weeks with Buy.com's GCO) when I came across this thread.

What am I doing wrong? I do not have a "regular" Buy.com account and only started using GCO a couple of weeks ago. I have tried both Buy.com order number and Google order number in different pages of Buy.com's order lookup but none of them can locate my orders! The message I am getting is always the same:

We could not locate this order in our system. Please note: new orders will show up within 5 minutes of placing order!

I am using the phone number that I used to create Google account. Actually, I don't even remember being asked for my phone number anywhere in Buy.com.

What the heck am I doing wrong? There are only 3 fields in that form, for crying out loud... This thing makes me feel like an idiot... Somebody, please help me if you have already figured it out!... Thank you!

FYI. In the phone # field, you have to enter your area code too. Otherwise, you'll get a generic error message that your order was not found instead of asking you to input area code too.

You have to fill in Buy.com Order#, Last Name and Phone.
Check you emails from Buy.com to find Buy.com order#. Provide the phone# which is on the Google Checkout account.

Quote from Byaka : This is driving me crazy... I was about to finally submit all my rebates (I made 4 separate purchases in the last couple of weeks with Buy.com's GCO) when I came across this thread. What am I doing wrong? I do not have a "regular" Buy.com account and only started using GCO a couple of weeks ago. I have tried both Buy.com order number and Google order number in different pages of Buy.com's order lookup but none of them can locate my orders! The message I am getting is always the same: We could not locate this order in our system. Please note: new orders will show up within 5 minutes of placing order! I am using the phone number that I used to create Google account. Actually, I don't even remember being asked for my phone number anywhere in Buy.com. What the heck am I doing wrong? There are only 3 fields in that form, for crying out loud... This thing makes me feel like an idiot... Somebody, please help me if you have already figured it out!... Thank you!