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iPod Nano 1st generation Replacement!

MisterOink 70 165 November 11, 2011 at 09:25 PM in Tech & Electronics (3) More Apple - DELETED Deals
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Last Edited by MisterOink November 11, 2011 at 10:26 PM
Just got an Email from Apple--a big surprise since I haven't purchased any apple product since 05. It turns out that there might be a defect in the battery where it could overheat and catch on fire. You can send it in for a replacement--not sure what kind of Generation you'll get though, but you might get something better? First gen was 2gb and 4gb. I think the minimum hdd storage for the current iPod nanos is now 8gb?

Link is here:

http://www.apple.com/support/ipod...eplacement


Attached below is the email I got:

Dear iPod nano owner,

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process

You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

Additional Information

Identifying an iPod nano (1st gen):



It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.

Thank you for participating in this program.

Sincerely,

Apple
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Community Wiki

Last Edited by syeb March 17, 2012 at 06:56 PM
Once you get your shipping notification of the replacement iPod nano, you can easily find out its generation, capacity, and its color at http://www.chipmunk.nl/klantenser...model.html (More information in this post, and the person to rep)

Note: The previous page does not seem to work now. Try this link instead (just enter the last four characters of the new serial number:
http://www.everymac.com/ultimate-...ords=a1288

To Find the generation of your Ipod Nano (Apple link) : https://selfsolve.apple.com/agree...Dynamic.do

To help some people out looking for their box. i couldnt find a tracking number so i did a work around. Do as below.


1. Log into https://selfsolve.apple.com/repairstatus/main.do or Check your email for the Repaid ID it will probably start with an A

2. Go to this Link https://www.fedex.com/AltRefTrack...ry_code=us under reference enter your repair ID then change country to USA then enter your zip code for where the package will be delievered this will give you the tracking number

Check when your replacement warranty expires at:

https://selfsolve.apple.com/agree...Dynamic.do



Looks like there they're getting replaced with 6th gen nanos according to the serial number check the pic

http://img690.imageshack.us/img69...419848.png


What Will You Ship The Nano In

1 of 3 things provided by Apple after you make your replacement claim

1. A box with 2 pieces of foam where you put the nano in ...

2. A yellow bubble mailer

3. A box with 2 pieces of protective cardboard as seen in the posters pictures below.
http://slickdeals.net/forums/showpost.php?p=46311512&postcount=1050

What Will You Get In Return ??

Although its not fully confirmed and many apple reps have said that the 1st gen nanos will be getting a battery replacement. This is more likely what you will be getting.

6th Generation Nano, Silver, 8GB.

It will be shipped in a box protected with foam in a pink plastic zip bag.

You will be shipped the Ipod Nano alone. No Headphones, No Sync Cable


Some have reported problems with the Replacement nanos

My advice first and foremost is to take your nano to an Apple Store with Warranty in hand (warranty came in the box that your new nano came in) and tell them the issue as well as show them the warranty apple has been known to swap out broken current gen devices with no problem ... but as always YMMV.

if that doesnt work call up apple or file another claim for the current nano







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#3
Quote from MisterOink View Post :
Just got an Email from Apple--a big surprise since I haven't purchased any apple product since 05. It turns out that there might be a defect in the battery where it could overheat and catch on fire. You can send it in for a replacement--not sure what kind of Generation you'll get though, but you might get something better? First gen was 2gb and 4gb. I think the minimum hdd storage for the current iPod nanos is now is 8gb?

Link is here:

http://www.apple.com/support/ipod...eplacement


Attached below is the email I got:

Dear iPod nano owner,

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process

You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

Additional Information

Identifying an iPod nano (1st gen):

o

It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.

Thank you for participating in this program.

Sincerely,

Apple
Yep, got one too. I first thought it was some phish/scam but this is legitimate. Who would have guessed this would happen?

And I too am hopeful that there will be an upgrade here as well.

These are long out of any kind of Applecare warranty, and if they are replacing what looks like 15 months worth of product sales they would need many tens of thousands (if not many more).

Very odd though that this comes out late on a Friday night...
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Last edited by bbbobbb November 13, 2011 at 11:24 AM
Joined Jun 2008
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#4
Awesome, I have my 2gb lying around, it holds like a 1 hr charge. But I'll trade it in.
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#5
So I checked the back of my Nano, which showed a 2005 copyright. I filled out the on-line form and Apple is supposed to send me a box in which I can send the Nano back to them.

In a way I liked my old Nano because it seemed less likely to be stolen from my car. Then again, I would hate for it to start a fire in my glove compartment.
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#6
how does this work? are they gonna use the serial number to determine if you bought it at the apple store?
what if you bought it used?
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#7
Just submitted my request! My nano doesn't even work. It powers on but the click wheel doesn't respond. I still kept it anyway. Hope they will replace this one too!!
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#8
Quote from bbbobbb View Post :
Yep, got one too. I first thought is was some phish/scam but this is legitimate. Who would have guessed this would happen?

And I too am hopeful that there will be an upgrade here as well.

These are long out of any kind of Applecare warranty, and if they are replacing what looks like 15 months worth of product sales they would need many tens of thousands (if not many more).

Very odd though that this comes out late on a Friday night...
its a late game tooo...people could've died...need to replace latest ipod nano for free fro those who eligible.
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#9
I'm wondering if I buy one on craigslist or ebay if I can do the trade in thing?
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#10
I wonder what type of iPod they will replace it with...
Reply Helpful Comment? 0 0
#11
Too bad I got.
Quote :
The Apple product serial number you entered is not part of this program.
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#12
Quote from tennisplayer123 View Post :
iPod Nano 2nd Gen.
How do you know?
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Joined Jan 2005
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#13
Thank you.
Your request has been submitted.

Apple will send you a box with shipping instructions to mail your iPod nano to us. Apple will then send you a replacement iPod.
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Joined Sep 2006
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#14
sweet! i broke the screen of my nano years ago. Thanks OP!

Quote from tennisplayer123 View Post :
iPod Nano 2nd Gen.
sauce?
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#15
Makes me wish I didn't toss it when it stopped working last year.
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