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iPod Nano 1st generation Replacement!

MisterOink 70 165 November 11, 2011 at 09:25 PM in Tech & Electronics (3) More Apple - DELETED Deals
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Last Edited by MisterOink November 11, 2011 at 10:26 PM
Just got an Email from Apple--a big surprise since I haven't purchased any apple product since 05. It turns out that there might be a defect in the battery where it could overheat and catch on fire. You can send it in for a replacement--not sure what kind of Generation you'll get though, but you might get something better? First gen was 2gb and 4gb. I think the minimum hdd storage for the current iPod nanos is now 8gb?

Link is here:

http://www.apple.com/support/ipod...eplacement


Attached below is the email I got:

Dear iPod nano owner,

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process

You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

Additional Information

Identifying an iPod nano (1st gen):



It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.

Thank you for participating in this program.

Sincerely,

Apple
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Community Wiki

Last Edited by syeb March 17, 2012 at 06:56 PM
Once you get your shipping notification of the replacement iPod nano, you can easily find out its generation, capacity, and its color at http://www.chipmunk.nl/klantenser...model.html (More information in this post, and the person to rep)

Note: The previous page does not seem to work now. Try this link instead (just enter the last four characters of the new serial number:
http://www.everymac.com/ultimate-...ords=a1288

To Find the generation of your Ipod Nano (Apple link) : https://selfsolve.apple.com/agree...Dynamic.do

To help some people out looking for their box. i couldnt find a tracking number so i did a work around. Do as below.


1. Log into https://selfsolve.apple.com/repairstatus/main.do or Check your email for the Repaid ID it will probably start with an A

2. Go to this Link https://www.fedex.com/AltRefTrack...ry_code=us under reference enter your repair ID then change country to USA then enter your zip code for where the package will be delievered this will give you the tracking number

Check when your replacement warranty expires at:

https://selfsolve.apple.com/agree...Dynamic.do



Looks like there they're getting replaced with 6th gen nanos according to the serial number check the pic

http://img690.imageshack.us/img69...419848.png


What Will You Ship The Nano In

1 of 3 things provided by Apple after you make your replacement claim

1. A box with 2 pieces of foam where you put the nano in ...

2. A yellow bubble mailer

3. A box with 2 pieces of protective cardboard as seen in the posters pictures below.
http://slickdeals.net/forums/showpost.php?p=46311512&postcount=1050

What Will You Get In Return ??

Although its not fully confirmed and many apple reps have said that the 1st gen nanos will be getting a battery replacement. This is more likely what you will be getting.

6th Generation Nano, Silver, 8GB.

It will be shipped in a box protected with foam in a pink plastic zip bag.

You will be shipped the Ipod Nano alone. No Headphones, No Sync Cable


Some have reported problems with the Replacement nanos

My advice first and foremost is to take your nano to an Apple Store with Warranty in hand (warranty came in the box that your new nano came in) and tell them the issue as well as show them the warranty apple has been known to swap out broken current gen devices with no problem ... but as always YMMV.

if that doesnt work call up apple or file another claim for the current nano







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Joined Mar 2008
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#2251
Quote from nigerian View Post :
The 1st generation Ipods are selling for a lot more than the 6th generation ones on ebay XD XD XD.
I'll just keep mine until the 12th generation comes out, then they'll be worth the same as the 1st gen now. Problem?
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#2252
Quote from neohemp View Post :
I'll just keep mine until the 12th generation comes out, then they'll be worth the same as the 1st gen now. Problem?
What are you talking about? Why did you say "Problem"?
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#2253
OP - Thank you for posting this.

The hardest part of the process was to find my 1st gen Ipod.
Once I did, the entire process took 5 minutes of my time and maybe 2 weeks total.
The replacement has been shipped to me and I should be getting it this week.

Thank you again SD! Stoked!!!!!!!!!
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#2254
I wonder if you wait to ship for a few more months, that you will receive the new Nano?
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#2255
Quote from Lanmanna View Post :
I wonder if you wait to ship for a few more months, that you will receive the new Nano?
Same..
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#2256
I'm hoping so too. Not too keen on the 6th gen nano.
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#2257
The new nano looks great - I'd rather wait for that one, but I doubt that they would ship it since they probably need to clear out their inventory of 6th gens anyway.
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#2258
So I bought a iPod nano, thinking it was the 1st generation - and it's actually the 2nd. Not for much though. Do I just use it - or do I try to send it in? (Some posts here said they did get a replacement on the 2nd generation.)
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#2259
i wish they would recall the 1st gen shuffle
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#2260
Quote from DezaRay24 View Post :
Nice, got a used one for $20 and got my new one today via FedEx!! Love it!!

Can I do more than one replacement?
Yes,my husband and I both had nanos that qualified. I filed both under my account and now we both have 6G nanos!
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#2261
Anybody else waiting for when they start shipping the new 7th gens as replacements?
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Joined Mar 2008
It was probably me
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#2262
Quote from Haloperidol View Post :
Anybody else waiting for when they start shipping the new 7th gens as replacements?
I'm waiting for 12th gen
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#2263
I' m waiting for the 7 th gen

Does anyone know that the replacement would comes with box and earphone?
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Joined Aug 2011
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#2264
Quote from houwa View Post :
I' m waiting for the 7 th gen

Does anyone know that the replacement would comes with box and earphone?
it does not.
and its going to be a long wait since they are always going to ship the 6th gen as replacement until that is discontinued, which probably wouldn't happen until the about end of 2013
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#2265
Anyone experiencing slowness with the return process lately? I setup a replacement request on OCT. 11th and the repair status is still on step 1 "service requested".
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