Philips Norelco SensoTouch 2d 1150x/40 PLUS $30 eGift Card Value Bundle-19.97

... so when did your rebate first appear on the tracking website?

Just got my 30.00 Check from Phillips....went the walmart route GOT THE REBATE!

Quote from TakeMeOrLeaveMe : ... so when did your rebate first appear on the tracking website?

It was processed 02/01 and got the rebate today. Thanks OP!

Finally got mine after complaining to CSR over and over and over....

As another point of reference:

Mailed mine 1/12/12, received check around 3/27/12.

Quote from TakeMeOrLeaveMe : As another point of reference: Mailed mine 1/12/12, received check around 3/27/12.

Did you call to complain?

argh /// do you need to call?

Quote from peppermint : Did you call to complain?

No, never called. My submission finally showed up on their tracking website when I was nearly ready to give up and throw in a call. Then it was about 7-10 days before the check arrived.

OK everyone. I also purchased this shaver from WalMart back in November and submitted my rebate immediately the first week in December. I have heard nothing back from Philips in regards to the $30 rebate.

This morning, I decided to spend a few minutes contacting Philips to see where I could go with this. Amazingly, they were were very easy to deal with and very helpful in the matter (so far)! I spoke with an older lady who said that she was vary familiar with the rebate fiasco and said that there was alot of confusion. She offered to process part of the 2nd rebate submission over the phone, which I did and then requested me to send in a copy of my original WalMart receipt. The only info that she needed over the phone was my name, address, phone number and place of purchase. She then provided me a file/case number to track the progress of my rebate with. Looks like no additional UPC code is necessary but I did need to scan and e-mail in my original receipt. The original online rebate PDF form has been taken down.

The contact information that you need to call is as follows:

Philips
1-800-243-3050

Monday - Saturday 9:00 AM - 9:00 PM EST
Sunday 9:00 AM - 6:00 PM EST
Excluding Major Holidays

You will then need to e-mail the scanned receipt to:

philips@ca.ibm.com

Website to check your status is:

http://pnregistration.harte-hanks...tatus.aspx

Quote from scurv13 : OK everyone. I also purchased this shaver from WalMart back in November and submitted my rebate immediately the first week in December. I have heard nothing back from Philips in regards to the $30 rebate. This morning, I decided to spend a few minutes contacting Philips to see where I could go with this. Amazingly, they were were very easy to deal with and very helpful in the matter (so far)! I spoke with an older lady who said that she was vary familiar with the rebate fiasco and said that there was alot of confusion. She offered to process part of the 2nd rebate submission over the phone, which I did and then requested me to send in a copy of my original WalMart receipt. The only info that she needed over the phone was my name, address, phone number and place of purchase. She then provided me a file/case number to track the progress of my rebate with. Looks like no additional UPC code is necessary but I did need to scan and e-mail in my original receipt. The original online rebate PDF form has been taken down. The contact information that you need to call is as follows: Philips 1-800-243-3050 Monday - Saturday 9:00 AM - 9:00 PM EST Sunday 9:00 AM - 6:00 PM EST Excluding Major Holidays You will then need to e-mail the scanned receipt to: philips@ca.ibm.com Website to check your status is: http://pnregistration.harte-hanks...tatus.aspx

These farkers need to be sued, only then do they learn the lesson.
They fark up and we end up calling, scanning and faxing.

At first on a chat session with them (where they asked for name, address, phone, purchase date, shaver serial #)- they claimed they did not get my rebate.

I emailed scans of the rebate forms in to philips@ca.ibm.com

They emailed back from pdapsme@ca.ibm.com saying:

Thank you for contacting Philips Consumer Lifestyle.

We appreciate your concern expressed regarding the Philips Norelco rebate offer.

However, the rebate form offered by Philips clearly states that it “may not be combined with other offers”. This limitation is clearly set forth in the rebate terms. The receipt for the purchase of the Philips Norelco product shows you recieved a $30 e-gift card promotion, which already provided a reduced price for the product. You would receive a windfall if you also received a rebate.

Accordingly, the request for the rebate is denied, due to the limitations clearly set forth in the terms of the rebate




I emailed back with:

Please note your reasoning for denying this rebate is incorrect as I paid the full retail price for the razor ($79.97 + $3.75 tax) - and obtained a free $30 e-gift card from Wal-Mart that did not reduce the price of the razor as the e-gift card could not be used with the purchase of the razor but only for future purchases with Wal-Mart.

Additionally, the Wal-Mart e-gift card bundled with the purchase of the Phillips razor is not an offer - it is a Wal-Mart gift card only usable on another purchase from Wal-Mart on any product they carry.

I would appreciate a reply.


and just now got an email from the 'escalation team' saying rebate is approved & will be mailed shortly.

Update:

Just got a phone call today from Phillips to let me know the rebate check was mailed to me yesterday and they are sorry for the delay.

The rebate check has still not arrived. I called Phillips again and let them know and they apparently escalated the issue. this is the e-mail I received laswt week:

Thank you for contacting Philips Consumer Lifestyle.

We would like to inform you that your rebate request for -----$30.00------- has been processed. We ask that you allow 2 to 3 weeks for delivery.

If you have any questions please call us at 1-800-243-3050 with reference number ---50-XXXXXXXXXX-- or simply reply to this email.

Best Regards,

Escalation Team
Philips Consumer Lifestyle

"We hope we brought Sense and Simplicity to you today."

Hopefully it will arrive soon! What a pain this one has been! Almost 1 year!