Problem with InnoTab by vtech

My boy "did something" (nothing physical that I can tell) with his InnoPad that changed the screen calibration. Screen is not sensitive where the icons are, but rather up and right from where they are.. so if you saw:
ABC
DEF
icons, you'd touch B to get D..

I tried pulling out the battery (the rounf battery under the cover inside the main battery compartment). All that did for me is reset the pad to allow me to enter 1st user and date.. but the screen is still not sensitive where it ought to be. As a matter of fact, the date setting menu that came up the first time, only allows me to push down-arrow, as long as I'm hitting about an inch above them..

Any idea how to fix this, short of taking it back to the store?

Quote from tooshorttoplay : My boy "did something" (nothing physical that I can tell) with his InnoPad that changed the screen calibration. Screen is not sensitive where the icons are, but rather up and right from where they are.. so if you saw: ABC DEF icons, you'd touch B to get D.. I tried pulling out the battery (the rounf battery under the cover inside the main battery compartment). All that did for me is reset the pad to allow me to enter 1st user and date.. but the screen is still not sensitive where it ought to be. As a matter of fact, the date setting menu that came up the first time, only allows me to push down-arrow, as long as I'm hitting about an inch above them.. Any idea how to fix this, short of taking it back to the store?

Also I guess there is a way to do "factory reset" by typing "R-E-S-E-T" into user name, but that does me no good since I can not touch-screen in controlled areas... Ugh...

Quote from tooshorttoplay : Also I guess there is a way to do "factory reset" by typing "R-E-S-E-T" into user name, but that does me no good since I can not touch-screen in controlled areas... Ugh...

Downloaded their Learning Lodge Navigator... It automaticall goes to "Update" my InnoTab.. and fails..

3 hours later and still can't get their damn thing to work..

Think I need to thrash this thing..

Quote from tooshorttoplay : Downloaded their Learning Lodge Navigator... It automaticall goes to "Update" my InnoTab.. and fails.. 3 hours later and still can't get their damn thing to work.. Think I need to thrash this thing..

Did u check the vtech website or their customer service?

Quote from shogokyoto : Did u check the vtech website or their customer service?

I did.. nothing there mentions my problem.. Heck, I may have been the first and only to have this issue..

I ended up exchanging it for another one... that one seems to work fine..eats batteries like a fat guy eats cake though..

Hi, I know I'm replying to an old post, but it might help someone else who is having the same issue. I was having the same issue with my innotab, so I called customer support and they said:

1. Go to learning lodge navigator software and connect innotab. Then use the "update my innotab" button on the left to run the update. They said it was designed to recalibrate the screen too. Try it out. If that doesn't help:

2. Take the batteries out of the toy and press and hold the power button for 1 minute. (Awkward silence on the phone for 1 minute.....). Then put batteries in and start it up again. Try the screen again. If that doesn't help:

3. Call customer support and they will probably send you a new innotab. Use the 1 year warranty it comes with!! Here's the number since I have it handy - 1.800.521.2010.

Good luck!