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Solved: Email attachments do not open while using Internet Explorer 8

p_s_92 564 52 December 6, 2011 at 07:56 PM
If the user tries to open a attached document(MS-Word, PDF) from his Gmail account using Internet Explorer 8, he receives a message that the file cannot be opened since the user does not have permission to access it. I estimate when the user clicks on the MS-Word document, choose to open it, it is first saved in C:\Documents and Settings\Username\Local Settings\Temporary Internet Files, then attempted to open with MS-Word which fails with the permission error message. The user belongs to the Administrator's group and can access/modify files at location C:\Documents and Settings\Username\Local Settings. I disabled all add-ons in IE 8, turned off pop-up blocker and smart screen filtering, still the document does not open. If Firefox is used, they open fine. However, the user wants to use IE 8 only.

Do I need to reinstall IE8, change something in registry or uncheck some option in IE8?

The machine is a stand alone and not part of any Active Directory network, running Windows XP with Service Pack 3 and has MS-office 2007

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#2
Alright does the Administrator's group have full control over the exact folder that the file is saved to? Usually in the C:\Documents and Settings\Username\Local Settings\Temporary Internet Files folder it is then placed in a subfolder with a mixture of upper and lower case letters.

I'd make sure that the Administrator group permissions on the C:\Documents and Settings\Username\Local Settings folder are set to be inherited by the child folders. That way the same permissions the Administrator group has on the Local Settings folder trickles down to all the other subfolders.
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#3
Ok this looks like a Word issue for Word docs can't speak for pdf but suggest if you are not using it to use Foxit reader.
Anyway with Word open word and then click on the ball icon at the top right of the window ( I am sure it has a name but I don't know it-- Word options at the bottom-- Trust Center-- Trust Center Settings--
Trusted Locations add new location and add the path where the file is being saved
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#4
Quote from menace33 View Post :
Alright does the Administrator's group have full control over the exact folder that the file is saved to?
I cannot see the permissions over the folder. When I go to the properties of the folder, I see only the General tab, not sharing, security tabs. What do I need to do to see those? Also, can I see those since that folder Temporary Internet Files is considered a protected operating system folder(you can view it only if you uncheck hide protected OS files by going to Tools->Folder Options->View)?

I can't see permissions(Sharing, Security tabs in properties) for that folder(Temporary Internet Files) on my system(XP with SP3) though I can see permissions for folders on my desktop. The permissions the user has for folder Temporary Internet Files are the same as I have for my Temporary Internet Files folder but I can open attachments(MS-Word, PDF) from a Yahoo/Gmail email account using IE8 and he cannot(which is want the user wants).

Quote from menace33 View Post :
Usually in the C:\Documents and Settings\Username\Local Settings\Temporary Internet Files folder it is then placed in a subfolder with a mixture of upper and lower case letters.
I don't see a subfolder inside C:\Documents and Settings\Username\Local Settings\Temporary Internet Files on my machine or the user's. All I can see are various JPEG, HTML, PNG etc files.


Quote from menace33 View Post :
I'd make sure that the Administrator group permissions on the C:\Documents and Settings\Username\Local Settings folder are set to be inherited by the child folders. That way the same permissions the Administrator group has on the Local Settings folder trickles down to all the other subfolders.
How do I do that when I can't see the permissions tab? Also, can I do that for a folder considered a protected operating system folder

Thanks for your suggestions
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Quote :
I don't see a subfolder inside C:\Documents and Settings\Username\Local Settings\Temporary Internet Files on my machine or the user's. All I can see are various JPEG, HTML, PNG etc files.
My fault, the folder in question is C:\Documents and Settings\Username\Local Settings\Temporary Internet Files\Content.IE5 You have to go to it directly in Windows Explorer/My Computer and it will not show in the default explorer view.

Quote :
How do I do that when I can't see the permissions tab? Also, can I do that for a folder considered a protected operating system folder
Go to Folder Options and back to View and down at the bottom of all of those settings there should be one for Simple File Sharing. Turn that off so you can get the more advanced file permission settings that comes with NTFS that Simple File Sharing masks and keeps out of view.
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#6
Quote from komondor View Post :
Ok this looks like a Word issue for Word docs can't speak for pdf but suggest if you are not using it to use Foxit reader.
More like an IE8 issue than Word issue since the user can open Yahoo/Gmail email attachments(Word, PDF) from a Firefox browser. Also, if he chooses to save the attachment somewhere on his desktop/my documents, he can then open it fine.

Quote from komondor View Post :
Anyway with Word open word and then click on the ball icon at the top right of the window ( I am sure it has a name but I don't know it-- Word options at the bottom-- Trust Center-- Trust Center Settings--
Trusted Locations add new location and add the path where the file is being saved
I estimate the file which IE8 tries to open are saved first at C:\Documents and Settings\Username\Local Settings\Temporary Internet Files, then attempted to open using the associated program(MS-Word for Word documents, Acrobat for PDF files). What you are suggesting is useful if macros in a MS-Word are being attempted to run from the document, then adding the location(C:\Documents and Settings\Username\Local Settings\Temporary Internet Files) will ensure they run without prompts.

Adding the location(C:\Documents and Settings\Username\Local Settings\Temporary Internet Files) to Trusted Locations would mean a infected Word document(containing a sleazy macro) which is being attempted to open directly from IE8 would be first saved at the location, then it would be allowed to run without prompts. Yes, the virus scanner would scan documents after saving it at location(C:\Documents and Settings\Username\Local Settings\Temporary Internet Files) and if it has a shady macro, stop it. But, I don't understand how adding that location(C:\Documents and Settings\Username\Local Settings\Temporary Internet Files) in Trust Center settings would help here. If you can explain, I would appreciate it.

But, I will try it.

Thanks for your suggestions.
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#7
Try this. I've seen it cause some crazy permission errors with Word, Excel, and Access. In IE, click on Tools>Internet Settings and click the Local Intranet icon. Click on the Sites button. Uncheck only the top option of Automatically Detect Intranet Network. OK your way out of everything and close the browser. Open it and try again.
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#8
Quote from MajorDarkside View Post :
Try this. I've seen it cause some crazy permission errors with Word, Excel, and Access. In IE, click on Tools>Internet Settings and click the Local Intranet icon. Click on the Sites button. Uncheck only the top option of Automatically Detect Intranet Network. OK your way out of everything and close the browser. Open it and try again.
Thanks, but that did not resolve the issue.

But, if the user logs into Safe Mode with Networking, he can open a attached document(MS-Word, PDF) from his Gmail account using Internet Explorer 8

So, what could be preventing the files from being opened when he logs to Windows normally?
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#9
av software?
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#10
Quote from komondor View Post :
av software?
Yes, it was McAfee, I removed it and was able to open the attachments. I installed Avast Free and now can open the attachments.

Thanks to all who responded.
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Last edited by p_s_92 December 7, 2011 at 03:10 PM
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#11
the safe mode info provided the answer
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