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The hotel guy sent me a mail saying, i will be only getting details about the hotel, just 3 days prior to my trip. Is this true? Is there a phone number I can contact them? Any help would be appreciated. Thanks. |
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| 09-07-2012, 09:27 AM | |
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The reason given was that the booking company hadn't been paying it's bills, so the Hilton cancelled all pending reservations. Your reservations should already be made, and you should know the hotel. I would call the hotel to confirm, then call again the day before you leave. 3 days prior to trip is ridiculous.
My 2010 New Years resolution is to get 1000 posts or 100 reps so I can join next years Secret Santa!
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"You will not be provided with a confirmation until up to 72 hours before the date of travel.". Thanks for your help. |
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I just called VTT (the company listed w/ the Eversave deal) & that was a waste of my breath. The referred me to icoupononline.com. They are the company that connected VTT and cruistehotelcard. No phone number found.... yet. This deal has been a pain from the get go. The only thing easy, was the buying part. Ugh!
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I emailed everybody & their brother with each company involved. I just got an email response from the one I sent to reservations@thehotelcard.com.
This is a hokey deal if ever there was one. The email with a time stamp of 11:25 says they'll be sending my reservation to me in the morning & not to worry. Of course, they addressed the email to the wrong name. So, yeah. I'm real confident. NOT! It was signed the customer service team. |
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Just saw this, i sent you all the email info I had on them
These are all the emails that I collected from the company. Some are for the cruise, some are for the hotel. Icoupon is the one who sold you the voucher, they are definitely the most helpful and can escalate the issue. support@thehotelcard.com; reservations@cruisehotelcard.com; support@cruisehotelcard.com; info@cruisehotelcard.com; support@icoupononline.com support@icoupon.zendesk.com thehotelcardjeff@gmail.com on behalf of Jeff (jeff@thehotelcard.com) Last edited by jeweladdict; 10-08-2012 at 04:28 PM.. |
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