Forum Thread

Slow computer when not in safemode -resolved

Devedander 8,844 826 December 28, 2011 at 10:22 PM
Working on a dell laptop for somone, not blazing fast but nothing that should be haltingly slow either (I worked on it new and it was completely useable).

Now whenever you try to log in everything is VERY slow to happen as if the processor is pegged at 100% but it's not. It always shows a very reasonable workload.

Clicking the start menu takes seconds to popup and opening any program can easily take a minute or more.

Nothing seems amiss, no virus or malware is apparent.

The user reports taht they did have a windows update seem to not work after being on all night on the do not turn off screen so they forced it off and believe this may ahev started shortly after. System restore is turned off so sadly i can't roll back and this was at least a month ago.

The desktop has a lot of hs_err.pid files on it tha are all java errors. I uninstalled Java and installed the newest version but it's still bad (and was bad while java was uninstalled).

In safe mode everything is snappy and fine so it's not a hardware issue.

Any recommendations?

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#2
When you say no malware is apparent, what program have you run to check for it? I would suspect malware to be the most plausible explanation based on the info you have given.
I have had good success with Super AntiSpyware, available for download from cnet.
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#3
remove all non-microsoft services & startup programs in msconfig, then reboot.

Then run hitman, malwarebytes & Avast antivirus
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#4
It is not unusual that Windows updates can do that to a computer.
You may be asking why or how and here is my answer.
I haven't got a clue and I wonder the same thing myself, but I'll tell you what I do know, for sure, 100%, without a shadow of a doubt, it happens.
I had public computers in my bar/hotel for many years, and it happened to me many times. After awhile, I figured out what was going on, so I turned updates off on all the machines, then one day, bang, once more, another PC gone to crap and the updates were mysteriously turned back on.
I thought someone was doing it deliberately, but it is MSC themselves that manage to turn them back on when downloading any of their products or updates, such as Messenger, etc.
Naturally, I tried removing the recent updates, but the damage was done and the only thing left to do was a clean install.

Now in your case, I can't be 100% sure, as I don't know the full history, nor do I know if you have given us all the details, but if you were to open Windows Updates and you found that there had been recent updates that coincided perfectly to the time that the computer slowed down, then you could be pretty darn sure that you'd have found the problem.
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#5
go to start run and type in msconfig and change the startup options, one should just the required ms services. reboot and see how it is, if its faster then you know its to much crap and in msconfig you can disable crap like roxio and other programs that start when windows does.
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#6
Try this:

My Windows computer boots up slow

http://www.computerhope.com/issues/ch001131.htm
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#7
Quote from evongugg View Post :
Try this:

My Windows computer boots up slow

http://www.computerhope.com/issues/ch001131.htm
There could be some handy suggestions there for those whose computers have slowed down over time, but in the OP's case, his went South after Windows updates, all of a sudden, as opposed to a slow deterioration.
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#8
To answer questiuons

I ran malware bytes in safemode and it came up clean and the computer has always had some decent form of AV running so while it's no garauntee I feel generally confident it's nothing too bad. Also nothing obviously pops up or redirects activites.

I will try with services turned off but I believe the last time I did that route the troubleshooting took longer than a rebuild...

I tried uninstalling all the windows updates for the last 2 months and the problem didn't go away.
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#9
Quote from Devedander View Post :
To answer questiuons

I ran malware bytes in safemode and it came up clean and the computer has always had some decent form of AV running so while it's no garauntee I feel generally confident it's nothing too bad. Also nothing obviously pops up or redirects activites.

I will try with services turned off but I believe the last time I did that route the troubleshooting took longer than a rebuild...

I tried uninstalling all the windows updates for the last 2 months and the problem didn't go away.
ok try this, when it starts to boot up press F8 until you get the boot menu. Choose safe mode with networking, it will limit the number of services running.
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#10
Quote from mrbobhcrhs View Post :
ok try this, when it starts to boot up press F8 until you get the boot menu. Choose safe mode with networking, it will limit the number of services running.
I have done that, safemode works fine. What I meant was once I limit services the process of trial and error finding the broken one took a long time...
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#11
Quote from Devedander View Post :
To answer questiuons

I ran malware bytes in safemode and it came up clean and the computer has always had some decent form of AV running so while it's no garauntee I feel generally confident it's nothing too bad. Also nothing obviously pops up or redirects activites.

I will try with services turned off but I believe the last time I did that route the troubleshooting took longer than a rebuild...

I tried uninstalling all the windows updates for the last 2 months and the problem didn't go away.
Naturally, I tried removing the recent updates, but the damage was done and the only thing left to do was a clean install.
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#12
Quote from Devedander View Post :
I have done that, safemode works fine. What I meant was once I limit services the process of trial and error finding the broken one took a long time...
save mode and save mode with networking are a bit different. Networking includes most windows services but not application services. if you run MSCONFIG you can also limit stuff, you dont need to do 1 at a time, I would uninstall all the crap you can and uncheck all but the required stuff. A lot of stuff like messaging programs and stuff I would rather not run with windows starts.
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#13
I would try to rule out any hardware issues before attempting to find problems in windows. Run a few programs like memtest and DFT just to make sure. Safe mode seems to run pretty good so more than likely it's not hardware, but you never know these days. Good luck
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#14
I don't know what more I can say to convince y'all that if the slowness appeared right after Windows Updates, you can be pretty darn sure it was the updates that did it, and going from my experience and that of the OP, removing the updates won't cure it, as the damage is done.
No, I don't know why, or how and I acknowledge that it seems insane that MSC themselves would put out updates that could ruin their own OS, and I also don't know why it doesn't happen to all machines, but I do know, as sure as I am sitting here, that it does happen and only a clean install can cure it.

http://www.squidoo.com/toppcmistakes
Quote :
Because I've noticed that after I have downloaded and installed Windows updates, my computer runs slower than before I installed them.
http://www.sevenforums.com/window...pdate.html
Quote :
Ever since i downloaded the 16 windows updates (something like that) a day or 2 ago my computer has been alot slower
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#15
Quote from rockysosua View Post :
naturally, i tried removing the recent updates, but the damage was done and the only thing left to do was a clean install.
Frown Frown Frown

Quote from mrbobhcrhs View Post :
save mode and save mode with networking are a bit different. Networking includes most windows services but not application services. if you run MSCONFIG you can also limit stuff, you dont need to do 1 at a time, I would uninstall all the crap you can and uncheck all but the required stuff. A lot of stuff like messaging programs and stuff I would rather not run with windows starts.
Sorry, I meant safe mode with networking... runs great.
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Last edited by Devedander December 29, 2011 at 02:12 PM
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