Quote :Thank you for contacting Newegg.
We apologize we were not able to tend to your inquiry before as we have been getting an extremely high volume of contacts and are doing our best to tend to every customer as soon as possible. I show that this item is a recertified item and we do not guarantee the accessories with it. On occasion accessory items may or may not be included, and/or substituted. The actual recertified product may differ in packaging and included accessories, but has been tested to ensure basic functionality.
Unfortunately, shipping from the customer to Newegg is the customer’s responsibility. However, I have issued a pre-paid UPS shipping label as a one time exception for RMA #12345678 at no extra costs on you for you to return the item(s) in question. When the shipping label is issued, an email will be sent to you within the next 24 hours with a prepaid UPS shipping label. Please print the label and tape it onto the outside of your returning package. This label does expire in 7 days, so please make sure you send this package in a timely manner or you may have to incur the return shipping cost.
If you have any further questions or concerns, please visit our FAQs page. If you still require any assistance, please feel free to reply directly to this email.