Dell Inspiron 11z Laptop: Core i3 330UM 1.20GHz, 11.6" 1366x768 LED, 2GB DDR3, 250GB HDD, WiFi N, 6-cell Battery, Win 7 Prem $285 or $276 + Free Shipping

Installed 8 GB of G.Skill SO-DIMM DDR3-1066 PC3-8500 with no problems. Got these sticks really cheap from Newegg around Thanksgiving.

I filled out the form requesting back up media and they sent me the disks via FedEx to arrive Monday. They sent me:

X4X22 00001 KIT...,MEDIA...,DIGITAL VIDEO DISK DRIVE...,RDVD,INSPIRON...,1121
9M8VY 00001 KIT...,SOFTWARE...,W7HP64SP1,MUL26

I filled it out around 7am and had the shipped notice by 2pm.

I filled out the form requesting back up media.

I got the reply emails - one with a tracking number. Also included were instruction on how to install Windows.

I resubmitted. WTF?

Quote from Wammer : I filled out the form requesting back up media and they sent me the disks via FedEx to arrive Monday.

Quote from thekfc : I filled out the form requesting back up media.

Can you post a link for the back up media? Thanks!

Quote from kuripot : Can you post a link for the back up media? Thanks!

Back up media request link [dell.com]

Quote from Wammer : Back up media request link [dell.com]

Thanks and rep'd!

mine is delayed until feb 1st...

Quote from Wammer : Back up media request link [dell.com]

You guys must be better than me.

Second response I've got:

Dear XXXXXX,

Thank you for contacting Dell Support.

System Warranty for hardware parts replacement is still valid until January 18, 2013 wherein the hardware parts replacement is a return to depot service.

This is the link with regards to Dell's hardware warranty policy: http://www.dell.com/downloads/glo...042008.pdf

This system has the Dell Datasafe Local Backup (DSL) installed that will allow you to make backup /image copies to later reinstall on the system as needed. Since the system was ordered with the "no media" option, that would be the tool to use to create backup disk. Due to the system originally being ordered with no media, for us to send you the Dell branded media, there will be a fee. If you are still interested in obtaining media, please let us know and we can provide you with a price quote for media.To get to the DSL to create your backup media, you should see either a pop up window when you first use the system. If this has been disabled, you should see a startup icon in the bottom right corner that will allow you to launch this tool as well.

Please click on the link on how to create the recovery media: http://support.dell.com/support/t...0AB8E12942

This is the link with regards to Dell's media policy: http://support.dell.com/support/t...cid=370461

This is the link with regards to the details that came with the computer: https://support.dell.com/support/...~ck=anavml



Should you believe that you have indeed paid for the recovery media, please call our customer care: 866-398-4704 ext: 7268938 wherein they are open from (business days) Monday to Friday at 8:00 am CST to 8:00 pm CST. Please provide the order number: 897560798 so that they can assist you on this matter.

Respectfully,

Rudolph
Dell Rep ID 175685
Technical Support Specialist
Dell Technical Support

It's amazing how they are randomly picking & choosing who gets the disc and who doesn't

Quote from Bagira : You guys must be better than me. Second response I've got: Dear XXXXXX, Thank you for contacting Dell Support. System Warranty for hardware parts replacement is still valid until January 18, 2013 wherein the hardware parts replacement is a return to depot service. This is the link with regards to Dell's hardware warranty policy: http://www.dell.com/downloads/glo...042008.pdf This system has the Dell Datasafe Local Backup (DSL) installed that will allow you to make backup /image copies to later reinstall on the system as needed. Since the system was ordered with the "no media" option, that would be the tool to use to create backup disk. Due to the system originally being ordered with no media, for us to send you the Dell branded media, there will be a fee. If you are still interested in obtaining media, please let us know and we can provide you with a price quote for media.To get to the DSL to create your backup media, you should see either a pop up window when you first use the system. If this has been disabled, you should see a startup icon in the bottom right corner that will allow you to launch this tool as well. Please click on the link on how to create the recovery media: http://support.dell.com/support/t...0AB8E12942 This is the link with regards to Dell's media policy: http://support.dell.com/support/t...cid=370461 This is the link with regards to the details that came with the computer: https://support.dell.com/support/...~ck=anavml Should you believe that you have indeed paid for the recovery media, please call our customer care: 866-398-4704 ext: 7268938 wherein they are open from (business days) Monday to Friday at 8:00 am CST to 8:00 pm CST. Please provide the order number: 897560798 so that they can assist you on this matter. Respectfully, Rudolph Dell Rep ID 175685 Technical Support Specialist Dell Technical Support

Yea, I got a very similar reply also and tried again. If that does not work I will give them a call and try that way. Also, waiting for a deal to upgrade memory.

Quote from mic2010 : Yea, I got a very similar reply also and tried again. If that does not work I will give them a call and try that way. Also, waiting for a deal to upgrade memory.

If it helps, for the question at the bottom of the form I selected "Need Media for Troubleshooting" and in the notes said the system was randomly rebooting. Maybe that made a difference. Good luck.

Quote from Wammer : If it helps, for the question at the bottom of the form I selected "Need Media for Troubleshooting" and in the notes said the system was randomly rebooting. Maybe that made a difference. Good luck.

ok, will try a third time.

What on Earth is all the darn fuss about the re-install disks?

Run the DataSafe Utility (starts automatically on first boot) stick on a USB drive and there you go.

You're spending more time farting around with Dell than the cost of a cheap USB drive.