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SPRINT Changing T&C again (Feb 2012) - Get out of Contract ETF free

F1Racer 3,838 575 January 18, 2012 at 09:49 AM in Phones (5) More Sprint Deals

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Last Edited by F1Racer January 18, 2012 at 09:58 AM
Chance to End Your Current Sprint Contract with NO ETF. or at least get some concessions from these fools!
Sprint Discount Policy Change - February 2012 Billing cycle
In your invoice now.

Log in to your account & check this month's invoice.
This notice appears bottom of your on-line invoice under the link:
Important Information Relating To Your Sprint Bill
Discount Policy Change Notice
Effective your February bill cycle, Family and Business Share monthly plan charges will be billed differently.
Discounts will only apply to the monthly recurring charge of the primary line.
Line 2 will be billed at the applicable Add-a-Phone rate and will not be discount eligible.

Basically - Math:

L1 + L2 = $129.99 - 27% discount (plug yours here) = $94.89

Going Forward:
L1 = $110.00 - 27% discount = $80.30
L2 = $19.99 - 0 discounts = $19.99 (same as L3-L5)
========================= $100.29 - YOUR RATES WENT UP!!!

call now: *2 Cancel or 1-800-927-2199 which handles customers receiving corporate discounts on their accounts.
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Community Wiki

Last Edited by nuprotocol March 3, 2012 at 08:08 AM
Sprint Account Services: 888-273-9460

For those of you with Family or Corporate Share Plans... Say you are paying a base rate of 129.99 (with a 25% or 32.50 off) It will affect your account. Line 1 will be charged $110.00 and all the other lines will be charged $19.99. You will get the 25% discount on $110.00 instead of $129.99 so your bill will increase $5.00 in February.

"ETF waivers granted for:

1) Customers requesting to disconnect within 30 days of receiving their first invoice showing an increase because of this change. As a courtesy, Sprint allows up to 45 days from bill date, so final eligibility date is 4/15/2012 for customers with 2/28 bill end date.

2) After official notification and before first bill with change.

Lines on individual plans on the same account are not eligible for ETF waiver. Customers with no bill increase, only a change in invoice display, are not eligible for ETF waiver.

For new customers activated on share plan and wishing to cancel because of this change, 14-day return policy is extended to 30 days and the phones must be returned.

MAKE SURE you have alternative ready when you call in case you actually need to leave Sprint!!

Those who are successful please post with your results - are you being noted as:

2) You have to leave by certain date
3) ETF credit back to you when you leave


Someone mentioned discount is NOT part of contract but it is added bonus. So YMMV.
^^^ Incorrect ^^^ = it's part of the T&C which is part of your contract!!

Thread from the last time Sprint changed T&C, for reference:
Quote from Runvus View Post :
Spoke to Sprint today on the Sprint's Consumerist Hotline (703-433-4401) and they said that anyone can cancel due to these changes as long as they are made aware within 45 days of the change. I tried to verify since I thought it was 30 days, but he said it was 45 days for sure.


Call (866) 727-0665 and ask for executive customer service. They are really helpful!


Call this number...1-800-927-2199. Spoke to a dude and let him know whats up. Put me on hold for 4 mins and came back to let me know I can terminate all 3 lines and have up to 30 days. I got his information and plan to call back in couple hours. Going to go down the road to sign up for 3 sprint iphone 4s and then call back to terminate the lines. Got employee name and information for record keeping. This was pretty easy and I plan to finalize everything tonight before legal jumps into in the morning and trys to block it like last time.

Edit: Called back to confirm and 2nd rep stated that account is notated to reflect waiving 3 ETF fees. Time to find a slick deal on a new plan...AS Number: 888-273-9460

Just FYI for those still trying.
( OPEN 9 to 4pm EST )
Anybody know what days they're open?


Sprint's T&C:
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.

Which company are you guys planning on going to?


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Thanks - heard about this in December on XDA. Not surprised to see it come to fruition.

This, along with losing my corporate discount on lines 3-5, is what made me open up a new Tmobile account last week. I will be calling Sprint to cancel (hopefully ETF free due to this most recent change) this weekend once we've completed porting our numbers over. If I end up paying the ETF (which I'm pretty sure will be the case) I'm still saving enough with Tmo to cover the fees before our contracts would be up.

My Tmo bill is HALF of what I was paying Sprint. And I can actually receive phone calls. And use data at speeds above dialup.

Good riddance Sprint.
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Last edited by whoiswes January 18, 2012 at 10:05 AM.
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Since the original discount isn't part of the contract just an added bonus, I doubt that we can do much other than piss and moan at them...

only thing you really can do is root your phone and use a Verizion PRL to make Sprint pay excessive roaming fees. They cancelled all my lines last month for doing that, and I reopened on a new account.
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Last edited by Dave30 January 18, 2012 at 04:43 PM. Reason: Automerged Doublepost
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But I am always open to hear advice from self-proclaimed slick deal lawyers. =D
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Quote from Dave30 View Post :
But I am always open to hear advice from self-proclaimed slick deal lawyers. =D

Okay, here's my take: IF you had a discount on your account & then renewed your contract, THEN the discount is now arguably part of your terms. Who knows which way a judge would decide the issue. wave
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thumbs up for the news but i don't think you'd be able to use this to get out of contract
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If anyone gets this through let me Know! I would love to get out of contract already! still have a little over a year left
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Has anyone tried?! This only works if people report back with success.
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I tried getting out last time they changed with no luck.
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I just called. Apparently the L1+L2 discount (off $129.99) will not change.
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I don't think that it affect us single line accounts with a discount. :-/
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Dunno what the OP has seen, but I monitor my Sprint bill pretty closely, and my corporate discount hasn't applied to any of my extra family lines (or the $10 premium data charge attached to them) for over 2 years now. Dunno if they EVER applied the discount to all lines.
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I'm out!!

I have to port by 2-5 but no ETF!

Sprint service has gone down hill for years and now they have just gone too far!

Straight Talk $30 a month here I come!
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I guess I'm not seeing how this works. Right now I have a family plan and L1 always shows as $129.99 and then has the discount. L2 shows as ZERO. You can't discount ZERO. So if I lose a discount on L2 I could care less. If they are going to adjust my discount on L1 then that will definitely piss me off, which is pretty much all sprint has done over the last year.
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