Popular Deal
Sprint Discounts, Deals and Coupon Codes

SPRINT Changing T&C again (Feb 2012) - Get out of Contract ETF free

F1Racer 3,826 575 January 18, 2012 at 09:49 AM in Phones (5) More Sprint Deals
Deal
Score
+85
394,955 Views

Deal Details

Last Edited by F1Racer January 18, 2012 at 09:58 AM
Chance to End Your Current Sprint Contract with NO ETF. or at least get some concessions from these fools!
Sprint Discount Policy Change - February 2012 Billing cycle
In your invoice now.

Log in to your account & check this month's invoice.
This notice appears bottom of your on-line invoice under the link:
Important Information Relating To Your Sprint Bill
Discount Policy Change Notice
Effective your February bill cycle, Family and Business Share monthly plan charges will be billed differently.
Discounts will only apply to the monthly recurring charge of the primary line.
Line 2 will be billed at the applicable Add-a-Phone rate and will not be discount eligible.

Basically - Math:


Currently:
L1 + L2 = $129.99 - 27% discount (plug yours here) = $94.89

Going Forward:
L1 = $110.00 - 27% discount = $80.30
L2 = $19.99 - 0 discounts = $19.99 (same as L3-L5)
========================= $100.29 - YOUR RATES WENT UP!!!

call now: *2 Cancel or 1-800-927-2199 which handles customers receiving corporate discounts on their accounts.
If you purchase something through a post on our site, Slickdeals may get a small share of the sale.

Community Wiki

Last Edited by nuprotocol March 3, 2012 at 08:08 AM
Sprint Account Services: 888-273-9460

For those of you with Family or Corporate Share Plans... Say you are paying a base rate of 129.99 (with a 25% or 32.50 off) It will affect your account. Line 1 will be charged $110.00 and all the other lines will be charged $19.99. You will get the 25% discount on $110.00 instead of $129.99 so your bill will increase $5.00 in February.


"ETF waivers granted for:

1) Customers requesting to disconnect within 30 days of receiving their first invoice showing an increase because of this change. As a courtesy, Sprint allows up to 45 days from bill date, so final eligibility date is 4/15/2012 for customers with 2/28 bill end date.

2) After official notification and before first bill with change.

Lines on individual plans on the same account are not eligible for ETF waiver. Customers with no bill increase, only a change in invoice display, are not eligible for ETF waiver.

For new customers activated on share plan and wishing to cancel because of this change, 14-day return policy is extended to 30 days and the phones must be returned.


MAKE SURE you have alternative ready when you call in case you actually need to leave Sprint!!


Those who are successful please post with your results - are you being noted as:

1) 'CONTRACT FULFILLED'
2) You have to leave by certain date
3) ETF credit back to you when you leave



SOME FOLKS ARE HAVING ISSUES WITH THE "CREDIT AFTER" MAKE SURE YOU VERIFY THAT YOU WILL NOT BE CHARGED VIA CHAT!!

Someone mentioned discount is NOT part of contract but it is added bonus. So YMMV.
^^^ Incorrect ^^^ = it's part of the T&C which is part of your contract!!

Thread from the last time Sprint changed T&C, for reference: http://slickdeals.net/f/3212758-Cancel-your-Sprint-contract-with-no-ETF-9-9-11-10-9-11-Live-now?v=1
Quote from Runvus View Post :
Spoke to Sprint today on the Sprint's Consumerist Hotline (703-433-4401) and they said that anyone can cancel due to these changes as long as they are made aware within 45 days of the change. I tried to verify since I thought it was 30 days, but he said it was 45 days for sure.

+

Call (866) 727-0665 and ask for executive customer service. They are really helpful!

----

Call this number...1-800-927-2199. Spoke to a dude and let him know whats up. Put me on hold for 4 mins and came back to let me know I can terminate all 3 lines and have up to 30 days. I got his information and plan to call back in couple hours. Going to go down the road to sign up for 3 sprint iphone 4s and then call back to terminate the lines. Got employee name and information for record keeping. This was pretty easy and I plan to finalize everything tonight before legal jumps into in the morning and trys to block it like last time.

Edit: Called back to confirm and 2nd rep stated that account is notated to reflect waiving 3 ETF fees. Time to find a slick deal on a new plan...AS Number: 888-273-9460


Just FYI for those still trying.
( OPEN 9 to 4pm EST )
Anybody know what days they're open?

DOES NOT APPLY TO INDIVIDUAL ACCOUNTS, SERO, OR EPRP!

Sprint's T&C:
http://www.sprint.com/termsandconditions
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes--and we may provide you notice of non-material changes--in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.



Which company are you guys planning on going to?


http://www.sprintfeed.com/wp-cont...ountfi.png

1,929 Comments

125 126 127 128 129

Sign up for a Slickdeals account to remove this ad.

#1906
Quote from violan17 View Post :
I personally filed a complaint with the FCC and BBB to get this case resolved. In the meantime, I also emailed dan@sprint.com and received an e-mail from an account services rep. After 3 emails she was able to credit my account. In the emails from her I was able to see all the account notes and this particular one below disturbed me.

Reason for referral: Customer is disputing ETF charges on the account.

Customer was promised waiver of ETF by Account Services in January due to

changes in discount policy. Customer ported the number to AT&T and came

back again to get discount on new handsets and kept the same numbers.

Account Services denied waiver of ETF stating changes in discount policy

was not the reason for cancellation since customer came back and accepted

the same discount.



In addition, customer received discount on new handsets with same phone

numbers that he cancelled. Customer is trying to contact us multiple

times and also chatting with multiple specialist and simultaneously

calling Sprint specialists as well. He is trying to get the credit by

playing smart and now threatening to contact Executive Services.







Regards,

Pankaj Bali | Assistant Manager - Ops | IBM Global Process Services |
I am in the same situation as you. I am trying to get sprint to give me a credit for the ETF. I talked to 3 different reps and the last one i talked to said that the prior rep has submitted a request for me and i should know if it has been accepted or declined within 3-5 business days. would emailing dan@sprint.com give quicker results?
Reply Helpful Comment? 0 0
#1907
Quote from axd717 View Post :
I am in the same situation as you. I am trying to get sprint to give me a credit for the ETF. I talked to 3 different reps and the last one i talked to said that the prior rep has submitted a request for me and i should know if it has been accepted or declined within 3-5 business days. would emailing dan@sprint.com give quicker results?
One of the account services reps sent a request too as well but I never heard anything back from that. Filing a complaint with the BBB and FCC as well as email dan@sprint.com is the best route.
Reply Helpful Comment? 0 0
#1908
Quote from violan17 View Post :
One of the account services reps sent a request too as well but I never heard anything back from that. Filing a complaint with the BBB and FCC as well as email dan@sprint.com is the best route.

You have to keep calling
Reply Helpful Comment? 0 0
#1909
Quote from violan17 View Post :
I personally filed a complaint with the FCC and BBB to get this case resolved. In the meantime, I also emailed dan@sprint.com and received an e-mail from an account services rep. After 3 emails she was able to credit my account. In the emails from her I was able to see all the account notes and this particular one below disturbed me.

Reason for referral: Customer is disputing ETF charges on the account.

Customer was promised waiver of ETF by Account Services in January due to

changes in discount policy. Customer ported the number to AT&T and came

back again to get discount on new handsets and kept the same numbers.

Account Services denied waiver of ETF stating changes in discount policy

was not the reason for cancellation since customer came back and accepted

the same discount.



In addition, customer received discount on new handsets with same phone

numbers that he cancelled. Customer is trying to contact us multiple

times and also chatting with multiple specialist and simultaneously

calling Sprint specialists as well. He is trying to get the credit by

playing smart and now threatening to contact Executive Services.


Regards,

Pankaj Bali | Assistant Manager - Ops | IBM Global Process Services |
I'm in a similar situation as you.

Just Spoken to a Sprint account supervisor. They reported of no notation about anything about waiving my ETF. This is even after I told them about my Chat transcript last month stating what I will not Be charged an ETF. They simply said its a valid charge. Any suggestion about What I should do?

Thanks
Reply Helpful Comment? 0 0
#1910
Quote from Cubixco View Post :
I'm in a similar situation as you.

Just Spoken to a Sprint account supervisor. They reported of no notation about anything about waiving my ETF. This is even after I told them about my Chat transcript last month stating what I will not Be charged an ETF. They simply said its a valid charge. Any suggestion about What I should do?

Thanks
This is what I e-mailed and after this e-mail I received a response that it would be waived.

"Hello,

Sorry that this situation has caused an inconvenience for both me and Sprint. We
cancelled our Sprint lines because of the increasing rates.
We got new phones with AT&T at a discount as well, but we realized that Sprint
does meet our needs. Thus we switched back to Sprint accepting the new terms and
the discount policy changes. On our old contract we did not accept these
changes. We cancelled, and thus we were promised no ETF fees. We then came back
to Sprint accepting the new terms. Email is the best way to contact me and I'm
sorry I can't speak on the phone."
Reply Helpful Comment? 0 0
#1911
Quote from violan17 View Post :
This is what I e-mailed and after this e-mail I received a response that it would be waived.

"Hello,

Sorry that this situation has caused an inconvenience for both me and Sprint. We
cancelled our Sprint lines because of the increasing rates.
We got new phones with AT&T at a discount as well, but we realized that Sprint
does meet our needs. Thus we switched back to Sprint accepting the new terms and
the discount policy changes. On our old contract we did not accept these
changes. We cancelled, and thus we were promised no ETF fees. We then came back
to Sprint accepting the new terms. Email is the best way to contact me and I'm
sorry I can't speak on the phone."
Would I Email dan@sprint.com or Sprint Customer service.
Thanks
Reply Helpful Comment? 0 0
#1912
Quote from Cubixco View Post :
I'm in a similar situation as you.

Just Spoken to a Sprint account supervisor. They reported of no notation about anything about waiving my ETF. This is even after I told them about my Chat transcript last month stating what I will not Be charged an ETF. They simply said its a valid charge. Any suggestion about What I should do?

Thanks

Tell them you have a copy of the chat session and send it to them
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

#1913
Quote from eagleman View Post :
Same here. Sprint keeps saying they will put in the credit for the ETF charges. And when I called last they said too bad they are not crediting my account. I called again and they said they would put the credit in again but I still have not. received any credits. Who can I file a complaint with. Its in my notes there would not be a ETF charge but they continue to deny me any credits.

Be persistant and you will get your credit
Reply Helpful Comment? 0 0
#1914
I am also in the same boat as you guys. I spoke with a supervisor at Sprint and he said he was going to check with corporate and he advised me not to file with FCC and BBB because their working on my case and those agencies would tell me to just wait for their decision. I'm going to email dan@sprint.com and see if that helps the situation. Its funny how we cancel one contract but by opening a new one we are now subject to the old contracts terms and conditions. This is exactly how the supervisor worded it to me. Sprint /fail.
Reply Helpful Comment? 0 0
#1915
Quote from B_BODY_1 View Post :
This has been hell for me. I don't know how many calls I've made to them. They all say yes my account is noted about the fees being waived. I keep getting 3-5, 10 or 60 days then I'll get a credit. BBB is next. What a pos company. I've been with sprint for almost 10 years. My bill seems to go up about every 6 months. Then the data is almost unusable. Now for the last 3 weeks nothing but dropped calls. I will happily pay double with verizon. Mark my words they will sell out to another buyer.
Verizon isn't really that bad, my old Sprint bill was about $140 for 2 lines, I only pay $158 with Verizon. Awesome speeds and connectivity. Same situation with Sprint, have made multiple phone calls and each promised a different amount credited. Yesterday I got an awesome collections letter, BBB and FCC as others have stated seem to be the way to go though. Hope you've had more success.
Reply Helpful Comment? 0 0
#1916
Quote from violan17 View Post :
This is what I e-mailed and after this e-mail I received a response that it would be waived.

"Hello,

Sorry that this situation has caused an inconvenience for both me and Sprint. We
cancelled our Sprint lines because of the increasing rates.
We got new phones with AT&T at a discount as well, but we realized that Sprint
does meet our needs. Thus we switched back to Sprint accepting the new terms and
the discount policy changes. On our old contract we did not accept these
changes. We cancelled, and thus we were promised no ETF fees. We then came back
to Sprint accepting the new terms. Email is the best way to contact me and I'm
sorry I can't speak on the phone."
did you email dan@sprint.com and how long did it take for sprint to reply to your email?
Reply Helpful Comment? 0 0
#1917
Quote from axd717 View Post :
did you email dan@sprint.com and how long did it take for sprint to reply to your email?
Yeah. I sent the e-mail to them. I got it resolved the next day.
Reply Helpful Comment? 0 0
#1918
Quote from violan17 View Post :
Yeah. I sent the e-mail to them. I got it resolved the next day.
i sent the email yesterday so hopefully i get a quick response like you did.
Reply Helpful Comment? 0 0
#1919
Quote from axd717 View Post :
i sent the email yesterday so hopefully i get a quick response like you did.
Sent them an email, got a response that I would be contacted by one of their staff. Someone promised to call my by today with a response but so far, no call. Empty promises with Sprint, I wish I would have gotten completely out of Sprint.
Reply Helpful Comment? 0 0
#1920
Quote from EkoTango View Post :
Sent them an email, got a response that I would be contacted by one of their staff. Someone promised to call my by today with a response but so far, no call. Empty promises with Sprint, I wish I would have gotten completely out of Sprint.
Heard back from them but it was not good news. I think I will be leaving Sprint and never coming back. Employees are not consistent in what they tell their customers, not sure if this is Sprint way of making money. If anybody has any other suggestions, please advise.

Quote from violan17 View Post :
This is what I e-mailed and after this e-mail I received a response that it would be waived.

"Hello,

Sorry that this situation has caused an inconvenience for both me and Sprint. We
cancelled our Sprint lines because of the increasing rates.
We got new phones with AT&T at a discount as well, but we realized that Sprint
does meet our needs. Thus we switched back to Sprint accepting the new terms and
the discount policy changes. On our old contract we did not accept these
changes. We cancelled, and thus we were promised no ETF fees. We then came back
to Sprint accepting the new terms. Email is the best way to contact me and I'm
sorry I can't speak on the phone."
did you get new phones when you went back to sprint?
Reply Helpful Comment? 0 0
Last edited by axd717 May 4, 2012 at 09:04 AM
Page 128 of 129
125 126 127 128 129
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard