On the 8th of February I placed an order through Teleflora for Valentine's Day to be delivered to my fiance at her office in NYC... Standard flowers, nothing special. ... $75 order
Valentine's Day comes and I receive a text message from her -- "Where are my flowers? Everyone else got theirs..."
I'm shocked but tell her to wait... when 4 o'clock rolls around I receive an voicemail and an email -- "Sorry! We couldn't deliver your flowers today! Call back and reschedule the order."
I was shocked and disappointed. This was the one Valentine's Day I would spend with my fiance. I call them immediately to speak to Teleflora's Customer Service.
45 minutes later... I'm still on hold. After an hour of waiting a CSR service man answers and tells me he is sorry but he is willing to give me $10 off and deliver them tomorrow. I tell him that that's unacceptable and he goes around for a while spinning his wheels and offering me nothing new until he passes me to a supervisor. In which case I need to wait on hold again, I do.
AN ADDITIONAL HOUR LATER, I speak with Stan who informs me that I need to place my order at least 3 days beforehand to have it secured for shipment that day. I say, well, Stan, I did place the order on the 8th, that's FIVE days earlier... After 20 minutes he says he will give me a full refund and upgrade the delivery to deluxe and deliver it the next day (2/15).
2/15 comes and goes and my fiance is waiting for her bouquet. She leaves work. At 6:30 I receive an email saying the flowers were delivered... hand-delivered to my fiance who wasn't there. That's odd, I comment to myself. I tell her to wait until this morning to see if they were delivered to her secretary.
Lo and behold this morning there are no flowers. I call Teleflora again, wait on hold for 45 minutes (mind you, it's not V Day anymore, so what's the hold-up?) and ask them what's going on. The person who helps me is nice but is not fluent in English. He tells me that I'm still being charged the full amount, that the flowers should be delivered to day, and that I'm not getting any refund. WTF!
I asked to speak to his supervisor and go on hold for 30 minutes. Finally, the same guy picks up again. "Oh, the supervisors are too busy."
I say: "Can you tell me why I would receive an email saying the flowers were delivered when they weren't?" "No." "So they are lying?" "Maybe, sir. I don't know. Maybe they are delivered today. I can offer you $10 back and today delivery."
By this point I was just so frustrated, enervated, and jaded by this whole process -- I will NEVER shop at TELEFLORA again and I hope NO ONE ELSE DOES EITHER.
Thank you for reading.