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Teleflora Review -- Awful, horrible, wretched

jayjayzian 194 February 16, 2012 at 07:47 AM in Review More Teleflora Deals
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I have NEVER had such an AWFUL experience with a company.

On the 8th of February I placed an order through Teleflora for Valentine's Day to be delivered to my fiance at her office in NYC... Standard flowers, nothing special. ... $75 order

Valentine's Day comes and I receive a text message from her -- "Where are my flowers? Frown Everyone else got theirs..."

I'm shocked but tell her to wait... when 4 o'clock rolls around I receive an voicemail and an email -- "Sorry! We couldn't deliver your flowers today! Call back and reschedule the order."

I was shocked and disappointed. This was the one Valentine's Day I would spend with my fiance. I call them immediately to speak to Teleflora's Customer Service.

45 minutes later... I'm still on hold. After an hour of waiting a CSR service man answers and tells me he is sorry but he is willing to give me $10 off and deliver them tomorrow. I tell him that that's unacceptable and he goes around for a while spinning his wheels and offering me nothing new until he passes me to a supervisor. In which case I need to wait on hold again, I do.

AN ADDITIONAL HOUR LATER, I speak with Stan who informs me that I need to place my order at least 3 days beforehand to have it secured for shipment that day. I say, well, Stan, I did place the order on the 8th, that's FIVE days earlier... After 20 minutes he says he will give me a full refund and upgrade the delivery to deluxe and deliver it the next day (2/15).

2/15 comes and goes and my fiance is waiting for her bouquet. She leaves work. At 6:30 I receive an email saying the flowers were delivered... hand-delivered to my fiance who wasn't there. That's odd, I comment to myself. I tell her to wait until this morning to see if they were delivered to her secretary.

Lo and behold this morning there are no flowers. I call Teleflora again, wait on hold for 45 minutes (mind you, it's not V Day anymore, so what's the hold-up?) and ask them what's going on. The person who helps me is nice but is not fluent in English. He tells me that I'm still being charged the full amount, that the flowers should be delivered to day, and that I'm not getting any refund. WTF!

I asked to speak to his supervisor and go on hold for 30 minutes. Finally, the same guy picks up again. "Oh, the supervisors are too busy."

I say: "Can you tell me why I would receive an email saying the flowers were delivered when they weren't?" "No." "So they are lying?" "Maybe, sir. I don't know. Maybe they are delivered today. I can offer you $10 back and today delivery."

By this point I was just so frustrated, enervated, and jaded by this whole process -- I will NEVER shop at TELEFLORA again and I hope NO ONE ELSE DOES EITHER.

Thank you for reading. vomit

11 Comments

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Joined Oct 2004
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81 Reputation
#2
I hear you...we got our flowers on V-day but I was embarrassed by what they sent. I could have gotten a $190 bouquet from the supermarket that was just as nice and saved a ton of money. Still trying to decide if I should take it up with my credit card company.
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Joined Feb 2012
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#3
Sorry to hear about your terrible experience. I had a bad experience like that a few years back and since then try to get my girl other gifts or make the surprise bigger by delivering flowers to her myself.
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Joined Dec 2005
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#4
Wait, so your lady sent you a message in the afternoon complaining about not getting flowers? Smilie
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#5
Quote from Monkfish View Post :
Wait, so your lady sent you a message in the afternoon complaining about not getting flowers? Smilie
Iagree

AND.... you didn't go with a local florist?? Teleflora is the ticketmaster of the floral world. You pay extra for no extra service. Go with the local person and you won't be disappointed.

p.s. Any woman who freaks out because she doesn't get flowers on a day that Hallmark says she should is someone who needs a reality check. Flowers are not something to expect - they are something that should be unexpected. That's what makes them special.
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#6
Quote from Monkfish View Post :
Wait, so your lady sent you a message in the afternoon complaining about not getting flowers? Smilie
So she obviously made him order them, maybe next time she can send herself flowers.
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#7
Quote from AggieMom View Post :
Iagree

AND.... you didn't go with a local florist?? Teleflora is the ticketmaster of the floral world. You pay extra for no extra service. Go with the local person and you won't be disappointed.
Don't know about the OP but I have tried several local florists and have always been disappointed with either the arrangement sent or how long they lasted. Last time I bought an exotic flower arrangement that I was told would last weeks, three days later it was in the trash. Also if he was sending them to his GF's work he may not know of a reputable place nearby. I got sucked into Teleflora by a Living Social deal that basically got me free delivery. Still wasn't worth it for what she got. Though I will say LS did more than I would have expected when I mentioned the issue to them. I got a response withing hours....Teleflora still hasn't responded.
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Joined Jan 2006
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#8
Quote from fatbastard View Post :
Don't know about the OP but I have tried several local florists and have always been disappointed with either the arrangement sent or how long they lasted. Last time I bought an exotic flower arrangement that I was told would last weeks, three days later it was in the trash. Also if he was sending them to his GF's work he may not know of a reputable place nearby. I got sucked into Teleflora by a Living Social deal that basically got me free delivery. Still wasn't worth it for what she got. Though I will say LS did more than I would have expected when I mentioned the issue to them. I got a response withing hours....Teleflora still hasn't responded.
This is why I don't make a big deal about flowers. They're just trash waiting to happen. laugh out loud Give me a nice bottle of wine any day!
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#9
Quote from AggieMom View Post :
This is why I don't make a big deal about flowers. They're just trash waiting to happen. laugh out loud Give me a nice bottle of wine any day!
I have always told any girl I was with that I am completely and totally anti-flowers. Why waste most on something that looks great for 15 minutes before going in the trash. I would rather spend more money on a valentines day gift for something that will actually last. Tiffany or build a bear are amazing alternatives.
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Joined Jan 2012
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#10
omg I didn't realize they were so bad. I thought this was a reputable place. thank you for sharing your experiences
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Joined Jun 2006
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#11
Just had a similar experience with Teleflora. Ordered flowers for delivery on a Sunday. They took my money. On Monday they called around noon to tell me that they didn't manage to fulfill the order and would it be OK if they delivered them Monday.

I told them to give me my money back.

Done with TeleFlora.
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Joined Oct 2005
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#12
Best thing that you can do is stop dealing with Teleflora, ask for a charge back on your credit card, then write a letter to the Better Business Bureau in the area of Teleflora Corporate. They (Teleflora) won't do anything, but a complaint will go on record. Also get a girlfriend who doesn't value flowers so much. I always say no flowers because it's like saying I love you to have that love die in a week, thanks but no thanks.
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