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Windows 7 keeps crashing - how to fix?

nesan 306 23 February 16, 2012 at 10:31 AM
My Windows 7 keeps bringing blue screen and the message says collecting data from crash dump. I am able to get in successfully only out of 10 attempts! Any suggestions to fix this issue?
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#2
Quote from nesan View Post :
My Windows 7 keeps bringing blue screen and the message says collecting data from crash dump. I am able to get in successfully only out of 10 attempts! Any suggestions to fix this issue?
I will not forget to rep any useful replies
Without knowing any additional details; my suggestion would be to try using F8 on boot and starting in safe mode; then using system-restore and restoring to a point in time before it started blue-screening. If its software and you can get into the OS, this will usually fix it.

Also might not hurt to run a "chkdsk /r" if you are able, and running memtest86 couldn't hurt either.

Other things to consider: Did you install any programs or hardware right before it started crashing? Are you hearing any new ticking sounds coming from the computer?
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#3
Quote from chiproberts View Post :
Without knowing any additional details; my suggestion would be to try using F8 on boot and starting in safe mode; then using system-restore and restoring to a point in time before it started blue-screening. If its software and you can get into the OS, this will usually fix it.

Also might not hurt to run a "chkdsk /r" if you are able, and running memtest86 couldn't hurt either.

Other things to consider: Did you install any programs or hardware right before it started crashing? Are you hearing any new ticking sounds coming from the computer?
thank you. repped for that great advice.
a question though, what does chkdsk /r and memtest86 do?

BTW, you brought up a good point. I did re-install Norton anti-virus which was already there, but became old. I will try to uninstall that and see if that helps
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#4
Quote from nesan View Post :
thank you. repped for that great advice.
a question though, what does chkdsk /r and memtest86 do?

BTW, you brought up a good point. I did re-install Norton anti-virus which was already there, but became old. I will try to uninstall that and see if that helps
Agreed that Chip's advice is good and also agree that it would be good to remove Norton for now.
To do a CheckDisk, open "Computer".go to C drive and follow the pictures below, then reboot.
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#5
Quote from RockySosua View Post :
Agreed that Chip's advice is good and also agree that it would be good to remove Norton for now.
To do a CheckDisk, open "Computer".go to C drive and follow the pictures below, then reboot.
thanks Rocky for the screenshots and details. i will perform this check disk this evening.
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#6
Quote from nesan View Post :
thank you. repped for that great advice.
a question though, what does chkdsk /r and memtest86 do?

BTW, you brought up a good point. I did re-install Norton anti-virus which was already there, but became old. I will try to uninstall that and see if that helps
Memtest86 is a bootable CD (you'd have to burn it on another computer if you can't on this one [memtest86.com]) that runs memory diagnostics.

In my experience, hard drives and memory are common components that can fail and cause blue screens; chkdsk will test the hard drive and memtest86 tests the memory. They're not fool-proof, but they catch more issues then not.
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#7
It may be as simple as running windows repair off your windows disk..i had to do this recently and it fixed my windows error. Im not sure thats causing your problem tho...just my .02
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#8
Quote from dragon143 View Post :
It may be as simple as running windows repair off your windows disk..i had to do this recently and it fixed my windows error. Im not sure thats causing your problem tho...just my .02
Maan, that's one scary face, Dude. Yikes.
It's been my experience that the Windows repair only fixes the MBR and never seems to fix anything worse than that.
Now, I don't know for a fact that all it can do is fix the MBR, but I have used it countless times and I've never seen it do more than that. (doesn't hurt to try though. Nothing to lose)

Quote from chiproberts View Post :
chkdsk will test the hard drive
And fixes it too, assuming it is fixable. I know you know that already, but some folks are surely misled by the name, "Check Disk" that insinuates that it only checks/tests.
I'm sure you've had the Check Disk save the day more than once, as have I. but I find that approx one out of four doesn't stay fixed, like it may work well for a coupe of hours, then it starts screwing up again, and eventually won't boot anymore.
Have you found that to be true too?
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#9
If chkdsk is finding bad sectors then you have a strong indicator of physical deterioration and impending drive failure. It can remap those sectors and repair some system data but can't fix the underlying problem so the disk simply continues to degrade.

As it stands, if you can start in Safe Mode, you should post your dump files from Windows\Minidump. They can sometimes indicate which software was culpable for a crash.
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#10
If you installed anything new recently, look to those things first. For instance, I updated the video card driver on Windows 7. Days later, it started randomly freezing or blue screening, (I forget; freezing makes more sense). Seemed random and wasn't often at first, but then I noticed my media player acting a little weird sometimes on some video files.

I had to go all the way back to the original default Windows 7 video driver for that card to fix the problem. Any driver after the default one did the problem. I can't remember if I later reinstalled Windows on that computer for some reason, or if it was just from using a different video card, but after that I tried the newest driver again and it worked fine.
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#11
The 1st thing I do on any PC that I can get to the operating system is look at the event viewer to determine if there is a specific windows process or error that is occuring.

The event viewer exists from Windows NT through Windows 7 including servers.

http://windows.microsoft.com/en-U...ent-Viewer
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Last edited by theinfluencer February 17, 2012 at 05:25 AM
#12
If there is a memory minidump file under C:\windows\Minidump\, you can analyze it yourself by following the instructions in the link below:
http://support.microsoft.com/kb/315263

Feeling lazy? use this tool (no installation required):
http://www.nirsoft.net/utils/blue..._view.html
this tool reads the minidump files and can reproduce the image of the bluescreen so the information about the cause can be seen and it also provides the file(drivers, etc) info that may cause the BSOD.

If you see "Memory management" or "Page_fault_in_nonpaged_area" from the minidump that suggests memory check (Memtest86+) is required...and yes sometimes it could be antivirus software drivers which requires you to reinstall/update the software.

For the complete analysis of the whole memory image dump file, follow
http://msdn.microsoft.com/en-us/w...e/gg463016
and see how the BSOD happened. As matter of fact it doesn't require lots of effort on your part to find the cause (download and install the windbg tool, set (or install) the symbol path/files, and open the memory dump file for analysis.

Ref:
http://support.microsoft.com/kb/254649/en-us
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Last edited by teetee1 February 17, 2012 at 06:40 AM
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#13
Thanks everyone. You guys are very helpful. repped all those great advice.

My issue is still not resolved, but infact worse now. I was trying to debug the blue screen crash this morning. I followed steps mentioned in this post [geekstogo.com]and set the device verifier to exclude anything that says Microsoft Corp. Guess what, I am not able to boot in my PC now. I am only getting Realtek error. The 3 boot options that I have are (1)CD (2)SATA (3)Real tek

I don't have windows CD, and I badly need to get into my PC. Please please help...

PS: I disabled CD and RealTek options. Now I only have SATA: WDC WD...... as boot option.
It is still not booting.

The message that I am getting is "Reboot and select proper boot device or Insert boot media in selected boot device and press a key"
I tried pressing keys , but the same message repeats
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#14
If I understand you correctly, the controller is properly returning information (you have a Western Digital drive) but the motherboard isn't recognizing it as a boot device. This is why it skips to your Realtek NIC (looking for a network boot device) and returns the error.

I'd say that your hard drive is dead or dying. It does sound like without a secondary boot device, you won't be able to access your drive at all. If you had a Windows boot disc, you could get a more authoritative answer on the drive's health; I'm not sure that you have any more options without one at this point.
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Last edited by exaltare February 20, 2012 at 06:10 AM
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#15
thanks exaltare. Is there a way to get Windows 7 boot disc? (preferably for cheap/free!)
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