100% Rewards on All Folgers Coffee for Worklife Rewards & Star Teacher Members @ Office Depot ~ Free Delivery ~ Feb 19-25, 2012

bpvh's unofficial Office Depot FARewards FAQ (vers. 2011.12.31):

This is a work in progress.


Q01. Is membership in Office Depot's Worklife Rewards program required to take advantage of these bonus offers?
Q02. What are Office Depot's Worklife Rewards and what can the rewards purchase?
Q03. If a bonus rewards item is paid for with rewards will the bonus rewards still be awarded? Do rewards "roll"?
Q04. Does using coupons impact the rewards payout?
Q05. Any other payment concerns?
Q06. The terms state "Limit 2 of each item per member per day" or similar. What is an "item" for the purposes of this offer?
Q07. The item comes in N different colors and has N different SKUs. Can two of each SKU be purchased per day of the offer and receive rewards?
Q08. A sign in-store has an item not on the official PDF advertised as part of the 100% back in rewards offer. Will the item earn 100% back in rewards?
Q09. The item's online price does not match the item's price in the advertisement. Will the rewards payout be the advertised price or the purchase price?
Q10. According to the offer's official pdf file, the item is listed as only being available online (or alternatively in-store). Will the item earn rewards if purchased in-store (or alternatively online)?
Q11. What "date" does Office Depot's reward site use as the date of record for online transactions?
Q12. When will the rewards be noted on the rewards account?
Q13. How and when will the rewards from this offer be received?
Q14. Do rewards expire?
Q15. Do purchases of 100% back in rewards items count toward the total qualifying annual purchases for Office Depot's ink/toner recycling program?



Q01. Is membership in Office Depot's Worklife Rewards program required to take advantage of these bonus offers?

Yes. Office Depot's rewards program is called Worklife Rewards. To join either fill out an application in-store or online at www.myworkliferewards.com [myworkliferewards.com].


Q02. What are Office Depot's Worklife Rewards and what can the rewards purchase?

Office Depot's Worklife Rewards are effectively Office Depot store credit. "Rewards Certificates may be redeemed on purchases of merchandise only, which excludes any type of prepaid gift, merchandise, debit, phone, service or other stored value card or device."*

Rewards certificates are unlimited use until funds exhausted.

No idea if there is a limit to the number of rewards (and gift and merchandise) cards that can be used on a single purchase in-store. Online there is a limit to the number of rewards (and gift and merchandise) cards that can be used on a single purchase. Not sure what it is but it is at least four.


Q03. If a bonus rewards item is paid for with rewards will the bonus rewards still be awarded? Do rewards "roll"?

No. To the extent bonus rewards items (e.g. 100% back in rewards items) are paid for with previously issued rewards, the bonus rewards payout will be reduced dollar for dollar. Do not use rewards to pay for 100% back in rewards items.

"Purchases (or portions of purchases) made with Office Depot Rewards or Merchandise Cards/Certificates do not qualify for Rewards."*


Q04. Does using coupons impact the rewards payout?

Yes. Using coupons to pay for 100% back in rewards items will reduce the rewards payout. This includes the stated value of freebie coupons. While dollar off coupons are useful in reducing the initial outlay, the eventual rewards payout, and the amount of sales tax paid if applicable, freebie coupons will reduce the rewards payout at the inflated value given to the freebie items.

"The price of an item eligible for Rewards is the price paid at checkout after the deduction of coupons, other discounts, the value of free items and the value any Office Depot Rewards and Merchandise Cards/Certificates applied to that purchase."*


Q05. Any other payment concerns?

Cash, credit cards, and gift cards: Earn full rewards.

Rewards certificates and merchandise cards: Earn no rewards to extent paid for with rewards certificates and/or merchandise cards.


Q06. The terms state "Limit 2 of each item per member per day" or similar. What is an "item" for the purposes of this offer?

To date, an "item" has been a distinct SKU.


Q07. The item comes in N different colors and has N different SKUs. Can two of each SKU be purchased per day of the offer and receive rewards?

To date, yes.


Q08. A sign in-store has an item not on the official PDF advertised as part of the 100% back in rewards offer. Will the item earn 100% back in rewards automatically?

Most likely no. The most reliable information concerning 100% back in rewards offers is the offer's pdf file. It will contain the items included in the offer and the terms and conditions of the offer. The pdf file is located on the Office Depot Worklife Rewards site in the program's FAQ under the question "How can I find out what products qualified for a particular promotion?".


Q09. The item's online price does not match the item's price in the advertisement. Will the rewards payout be the advertised price or the purchase price?

For 100% back in rewards offers the rewards payout has been the purchase price (as adjusted for paying with coupons, previous rewards, etc.) regardless of whether the purchase price is less than or greater than the advertised price.


Q10. According to the offer's official pdf file, the item is listed as only being available online (or alternatively in-store). Will the item earn rewards if purchased in-store (or alternatively online)?

To date, the item will earn rewards even if the purchase location is other than as listed on the offer's official pdf file.


Q11. What "date" does Office Depot's reward site use as the date of record for online transactions?

Office Depot's rewards site uses the purchase/order date as the date of record for online transactions -- as it should. The order is dated according to eastern time though not local time.

While the above holds for in-stock orders, I have no idea whether this holds for back-orders.

(FYI: Unlike Office Depot's rewards site, OfficeMax's and Staples' rewards sites generally use the date the order is shipped as the date of record for online transactions.)


Q12. When will the rewards be noted on the rewards account?

For items that do not qualify for standard rewards (see 10% standard rewards below), the 100% back in rewards will be noted on the account on the "Rewards Status" page under "Additional Promotions" near the middle of the month in the month following the transaction. For this offer, this means the middle of March. Until this occurs, there will be no indication that the purchase qualifies for the 100% back in rewards offer.

For items that do qualify for standard rewards (e.g. paper, see 10% standard rewards below), the rewards will update in stages: 10% standard rewards and 90% bonus reward. The 10% standard rewards should show be noted on the account within a matter of days from the date of purchase on the transaction number pop-up on the "Purchase History" page. The 90% bonus rewards will be noted on the account near the middle of the month in the month following the transaction on the "Rewards Status" page under "Additional Promotions". For this offer, this means the middle of March.

--- 10% standard rewards items: ink and toner; case, ream and photo paper; copy, print and other products/services in-store at Copy & Print Depot™ (excludes merchandise returns, thermal fax paper, paper rolls used in adding machines and cash registers and postage stamps). *


Q13. How and when will the rewards from this offer be received?

Rewards are paid out on rewards certificates. The rewards certificates can be received either electronically or via US Mail.

For those who have signed up for electronic delivery, your Rewards certificates should be available to download as a pdf file from your myworkliferewards accounts [myworkliferewards.com] near the end of the first month after the end of the quarter. For this offer that is near the end of April.

For those who have not signed up for electronic delivery, your printed Rewards certificates should arrive via US Mail near the end of the second month after the end of the quarter. For this offer that is near the end of May.

According to the program's Terms and Conditions*, Rewards certificates should be issued:

You earn Rewards..............Online Rewards issued.....Postal Rewards issued
January 1 – March 31..........April 15 – 30...................May 15 – 31
April 1 – June 30.................July 15 – 31....................August 15 – 31
July 1 – September 30........October 15 – 31...............November 15 – 30
October 1 – December 31....January 15 – 31...............February 15 – 28


Q14. Do rewards expire?

Yes. Rewards expire the last day of the month 3 months following the month in which they are issued.


Q15. Do purchases of 100% back in rewards items count toward the total qualifying annual purchases for Office Depot's ink/toner recycling program?

As long as the purchase is otherwise a qualifying purchase, then yes.

"Qualifying purchases exclude taxes; delivery fees; postage stamps; and prepaid gift, debit, phone or services cards; and purchases made with Office Depot Rewards and Merchandise Cards/Certificates."*


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* - Office Depot's Worklife Rewards Terms and Conditions [myworkliferewards.com]

** - Office Depot's Worklife Rewards FAQ [myworkliferewards.com]


DISCLAIMER:

The UNOFFICIAL Office Depot Rewards FAQ is a compilation of information found not only in the official Terms and Conditions* and FAQ** but also through my own personal experience and the personal experiences of others as posted to SD and FW.