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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

chance3349 171 February 21, 2012 at 01:21 PM in Tech & Electronics (5) More Samsung.com Deals
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FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.
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Community Wiki

Last Edited by nomadpp August 9, 2012 at 10:41 AM
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

Televisions covered under this settlement:

LCD:LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma:HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP:HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

============== SYMPTOMS ===================

1) Not turning on
2) Significant delay in turning on ( It should take at the LEAST, 1 MINUTE to turn on, to be considered a problem)
3) Making clicking noise
4) Cycling on & off
5) Other similar problems

============================================

-----------------------------------

Information for reimbursement of $300:

1. Call the Samsung complain line (1-888-899-7602) and complain before March 2nd, 2012.
2. Make sure you have one of the covered symtopms
3. Make sure you know your Model Code
3. Make sure you have documentation that you purchased the TV AND you no longer have possession of it (receipt of sale to another person who know has your TV, receipt of donation, reciept of recycle, etc... If you don't have documentation proving you no longer have possession or sold it to someone or donate, they will not reimburse you!)
4. make sure you have an TRANSACTION ID that the person on the phone gives to you so you can keep a record of complain you filed over Phone...
5. Fill out the proof of claim form.

- Any questions, pls. post or PM me at Phead128

============================================

STEP BY STEP Instructions to get $300 Card: HERE

============================================
-----------------------------------

Information for reimbursement of $300 by MadCowDeals.

If you don't own the TV anymore, you don't need proof that you don't own it... you need proof that you ONCE owned it (proof or purchase, or SEA can verify such a purchase) and that you filed a complaint

From Page 8 PART D [samsung.com] here: http://www.samsung.com/us/capacit...Notice.pdf

So if you filed a complaint, and have the proof or purchase, or have called with the serial number, that implies reasonable documentation of ownership. I got MY $300 debit card using this method, per the full class notice.

********************************** SETTLEMENT DETAILS [samsung.com] ***************************
You must fill out and submit this form to obtain reimbursement for:

1) Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2) Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3) Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4) A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer posess your television; or

5) A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

>>>In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who ditched the set can still receive up to $450 for diagnosis and compensation. <<<


this is the firm that's representing Samsung

Ansa Assuncao LLP

Pennsylvania Office
Ansa Assuncao LLP
Four Penn Center, Suite 900,
1600 JFK Boulevard
Philadelphia PA 19103
Phone: 267-528-0133

here the address for samsung you have to fill bbb in new jersey

85 Challenger Road
Ridgefield Park, NJ 07660
201-229-4000

http://www.trenton.bbb.org/
Fax: 267-528-0726


****************************** DISPUTE RESOLUTION **************************************

For those of us getting rejection notices from Samsung, we can dispute the rejection in court. Read under "Dispute Resolution" in page 8 of the full settlement agreement:
If you have any disputes with the Claims Administrator about your claim, you can send the claims administrator a notice of your dispute within 30 days from the date of rejection, along with any supporting documentation. You can request a review of the dispute by the Court. You can also choose to submit the dispute, or any other dispute regarding the terms of the Settlement Agreement, to the Alternative Dispute Resolution Unit of the Division of Consumer Affairs of the State of New Jersey, Office of the Attorney General. Any dispute resolution will be at no cost to you and you will not be required to travel.

**************************************************************************************************





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969 Comments

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#3
Great post man! I don't have a TV that is affected, but I did have a Compaq laptop that had a class action against it about 2 years ago, and thanks to the SD community, I got a new laptop. Smilie
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#4
Quote from teracana View Post :
Great post man! I don't have a TV that is affected, but I did have a Compaq laptop that had a class action against it about 2 years ago, and thanks to the SD community, I got a new laptop. Smilie
I am glad SD community is helping each other in passing these kind of information. It's a great community to be.
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#5
Quote from chance3349 View Post :

NO SAMSUNG TV's for me again.
Why stop with Sammy TV's?

We've purged every Sammy item in our home and won't consider purchasing another.

BTW our new Panasonic Viera 42" Plasma was a key buy from PCRichard
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#6
I just received the e-mail as well. I believe I have the same model as you.

Mine still seems to work... it just takes a little while to turn on and sometimes makes an awkward buzzing sound when turning off.

So as I read this, I can get a free evaluation or I can forgo the evaluation and "get rid" of my TV and get a $300 debit card as long as I report it before March 2nd?

...or did I read that wrong and you must get the evaluation, then you have options?
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#7
If I remember correctly LG uses Samsung LCD panels.... So yea.
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#8
I'm pretty sure I was affected. Luckily, I bought the Fry's extended warranty and got it fixed ASAP, free of charge. I wonder if I can still be reimbursed for the cost of the extended warranty itself. I can't imagine what I would have felt if I didn't have a warranty (I never buy warranties).
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#9
Quote from Zephon13 View Post :
If I remember correctly LG uses Samsung LCD panels.... So yea.
LG is the worlds largest LCD panel manufacturer Facepalm
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#10
Quote from bluscale View Post :
I'm pretty sure I was affected. Luckily, I bought the Fry's extended warranty and got it fixed ASAP, free of charge. I wonder if I can still be reimbursed for the cost of the extended warranty itself. I can't imagine what I would have felt if I didn't have a warranty (I never buy warranties).
Interesting. I have a Samsung LCD that crapped out on my friend. I should check the serial number and see what I can do with.
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#11
Quote from Zephon13 View Post :
If I remember correctly LG uses Samsung LCD panels.... So yea.
LG makes its own LCD panels. Source: http://en.wikipedia.org/wiki/LG_Display
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#12
Quote from alexwbush View Post :
I just received the e-mail as well. I believe I have the same model as you.

Mine still seems to work... it just takes a little while to turn on and sometimes makes an awkward buzzing sound when turning off.

So as I read this, I can get a free evaluation or I can forgo the evaluation and "get rid" of my TV and get a $300 debit card as long as I report it before March 2nd?

...or did I read that wrong and you must get the evaluation, then you have options?
That's what it sounds like to me... I wonder why they put a future date...
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#13
Is this the same as the multiple dots appearing on the screen? I got that fixed by Samsung for free but now the TV turns itself off at times after a minute. I wonder if I excluded myself for any more fixes by Samsung by signing off on that repair. Frown
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#14
Just returned my Samsung LN46C630 few days ago for a 55" LG LED 120hz.

The problem with the Samsung was the Panel - so the Bestbuy in-service techie said. This would come nicely as a small compensation...
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#15
Quote from SonofZeus View Post :
Why stop with Sammy TV's?

We've purged every Sammy item in our home and won't consider purchasing another.

BTW our new Panasonic Viera 42" Plasma was a key buy from PCRichard

Guys to think that you'll get away from faulty electronics by just switching away from samsung to toshiba, or panasonic will get you away from the ever problematic capacitor problem is, at least in my opinion, somewhat ignorant.
All producers are trying to pickup their materials at the lowest costs, these things are bound to happen. Furthermore design flaws with the electronics and physical structure can trap heat and shorten the life of components such as capacitors. I'm by no means saying this is acceptable, when you pay good money you expect a quality product. My point is, this time it was Samsung, next time it could be Sony, or Panasonic. I'm not playing Samsung fanboy either, just trying to shed some light and say, it can happen to ANY product line from any producer. Just like any given car can have a major recall at any given point in time.
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