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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

chance3349 300 171 February 21, 2012 at 01:21 PM in Tech & Electronics (5) More Samsung.com Deals
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Last Edited by widgit February 21, 2012 at 02:59 PM
FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.

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Last Edited by nomadpp August 9, 2012 at 10:41 AM
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Televisions covered under this settlement:

LCD:LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma:HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP:HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

============== SYMPTOMS ===================

1) Not turning on
2) Significant delay in turning on ( It should take at the LEAST, 1 MINUTE to turn on, to be considered a problem)
3) Making clicking noise
4) Cycling on & off
5) Other similar problems

============================================

-----------------------------------

Information for reimbursement of $300:

1. Call the Samsung complain line (1-888-899-7602) and complain before March 2nd, 2012.
2. Make sure you have one of the covered symtopms
3. Make sure you know your Model Code
3. Make sure you have documentation that you purchased the TV AND you no longer have possession of it (receipt of sale to another person who know has your TV, receipt of donation, reciept of recycle, etc... If you don't have documentation proving you no longer have possession or sold it to someone or donate, they will not reimburse you!)
4. make sure you have an TRANSACTION ID that the person on the phone gives to you so you can keep a record of complain you filed over Phone...
5. Fill out the proof of claim form.

- Any questions, pls. post or PM me at Phead128

============================================

STEP BY STEP Instructions to get $300 Card: HERE

============================================
-----------------------------------

Information for reimbursement of $300 by MadCowDeals.

If you don't own the TV anymore, you don't need proof that you don't own it... you need proof that you ONCE owned it (proof or purchase, or SEA can verify such a purchase) and that you filed a complaint

From Page 8 PART D [samsung.com] here: http://www.samsung.com/us/capacit...Notice.pdf

So if you filed a complaint, and have the proof or purchase, or have called with the serial number, that implies reasonable documentation of ownership. I got MY $300 debit card using this method, per the full class notice.

********************************** SETTLEMENT DETAILS [samsung.com] ***************************
You must fill out and submit this form to obtain reimbursement for:

1) Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2) Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3) Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4) A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer posess your television; or

5) A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

>>>In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who ditched the set can still receive up to $450 for diagnosis and compensation. <<<


this is the firm that's representing Samsung

Ansa Assuncao LLP

Pennsylvania Office
Ansa Assuncao LLP
Four Penn Center, Suite 900,
1600 JFK Boulevard
Philadelphia PA 19103
Phone: 267-528-0133

here the address for samsung you have to fill bbb in new jersey

85 Challenger Road
Ridgefield Park, NJ 07660
201-229-4000

http://www.trenton.bbb.org/
Fax: 267-528-0726


****************************** DISPUTE RESOLUTION **************************************

For those of us getting rejection notices from Samsung, we can dispute the rejection in court. Read under "Dispute Resolution" in page 8 of the full settlement agreement:
If you have any disputes with the Claims Administrator about your claim, you can send the claims administrator a notice of your dispute within 30 days from the date of rejection, along with any supporting documentation. You can request a review of the dispute by the Court. You can also choose to submit the dispute, or any other dispute regarding the terms of the Settlement Agreement, to the Alternative Dispute Resolution Unit of the Division of Consumer Affairs of the State of New Jersey, Office of the Attorney General. Any dispute resolution will be at no cost to you and you will not be required to travel.

**************************************************************************************************





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969 Comments

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#946
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#947
yeah, my bad :[
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#948
cheap brand. never buy!
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Last edited by golfgti March 2, 2013 at 09:28 PM
#949
Damn, I am just seeing his now and in December of 2011 I gave away my Samsung 40" LNT...
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#950
I was aware of the capacitor problem a couple of years ago and more or less fixed it myself. I ordered the capacitors for a few dollars and paid some guy $15 to solder them in. TV has worked fine ever since.
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#951
Has anyone sued them for the panel lottery, or another company for doing the same thing?

(A panel lottery is when you buy an LCD TV or monitor and get IPS, MVA, PVA, or something by chance even though the model number is identical and there is no way for the buyer to know what they're buying because the companies hide the panel manufacturer information.)

A recent case of the panel lottery appears to be Dell with PWM backlighting. Some review sites said the S2440L monitor doesn't have PWM. However, most users, if not all of them, are reporting getting panels that use it. Something is fishy.
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#952
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#953
I know it is late bit is it possible to file a claim now? I've had one of these TVs sitting in the basement for almost two years...
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#954
i got my 300 bux finally
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#955
Quote from playgamespool View Post :
I know it is late bit is it possible to file a claim now? I've had one of these TVs sitting in the basement for almost two years...
I filed in the past, no response. I called and they wanted to send a technician to my house and diagnose the problem and fix the capacitor.. I told them I would call back..
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Joined Feb 2005
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#956
My LCD just started doing the power cycle thing, and I just got off the phone with a rep. It was a painless 5 minute call, and a repairman will be out this Friday.

So this is a heads up that Samsung is still accepting repair claims. According to the settlement documentation, they will do so for only the next few weeks ('Within 18 months of March 2, 2012).

Damn, I timed that right.
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#957
Just wanted to let everyone know. Samsung is still doing the repairs. I called yesterday and they are going to send some one to change the capacitors this week.
Thanks for opening up this thread and to SD
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#958
Quote from joesph2010 View Post :
Just wanted to let everyone know. Samsung is still doing the repairs. I called yesterday and they are going to send some one to change the capacitors this week.
Thanks for opening up this thread and to SD
What was the manufacture date cut off? I have LN52A750R1FXZA manufactured in April 2009 with the classic symptoms of long start and now with clicking/stand by light blinking/rebooting.

I just called Samsung and was told tough luck by the support and then by the executive team. Any suggestions?
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#959
Mine was a 2007 purchase LNT4565FX/XAA
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#960
just checking to see anyone has gotten this done. mine just starting having problems.
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