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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

chance3349 352 183 February 21, 2012 at 01:21 PM in Tech & Electronics (5) More Samsung.com Deals
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Last Edited by widgit February 21, 2012 at 02:59 PM
FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.
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Last Edited by nomadpp August 9, 2012 at 10:41 AM
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Televisions covered under this settlement:

LCD:LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma:HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP:HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

============== SYMPTOMS ===================

1) Not turning on
2) Significant delay in turning on ( It should take at the LEAST, 1 MINUTE to turn on, to be considered a problem)
3) Making clicking noise
4) Cycling on & off
5) Other similar problems

============================================

-----------------------------------

Information for reimbursement of $300:

1. Call the Samsung complain line (1-888-899-7602) and complain before March 2nd, 2012.
2. Make sure you have one of the covered symtopms
3. Make sure you know your Model Code
3. Make sure you have documentation that you purchased the TV AND you no longer have possession of it (receipt of sale to another person who know has your TV, receipt of donation, reciept of recycle, etc... If you don't have documentation proving you no longer have possession or sold it to someone or donate, they will not reimburse you!)
4. make sure you have an TRANSACTION ID that the person on the phone gives to you so you can keep a record of complain you filed over Phone...
5. Fill out the proof of claim form.

- Any questions, pls. post or PM me at Phead128

============================================

STEP BY STEP Instructions to get $300 Card: HERE

============================================
-----------------------------------

Information for reimbursement of $300 by MadCowDeals.

If you don't own the TV anymore, you don't need proof that you don't own it... you need proof that you ONCE owned it (proof or purchase, or SEA can verify such a purchase) and that you filed a complaint

From Page 8 PART D [samsung.com] here: http://www.samsung.com/us/capacit...Notice.pdf

So if you filed a complaint, and have the proof or purchase, or have called with the serial number, that implies reasonable documentation of ownership. I got MY $300 debit card using this method, per the full class notice.

********************************** SETTLEMENT DETAILS [samsung.com] ***************************
You must fill out and submit this form to obtain reimbursement for:

1) Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2) Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3) Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4) A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer posess your television; or

5) A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

>>>In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who ditched the set can still receive up to $450 for diagnosis and compensation. <<<


this is the firm that's representing Samsung

Ansa Assuncao LLP

Pennsylvania Office
Ansa Assuncao LLP
Four Penn Center, Suite 900,
1600 JFK Boulevard
Philadelphia PA 19103
Phone: 267-528-0133

here the address for samsung you have to fill bbb in new jersey

85 Challenger Road
Ridgefield Park, NJ 07660
201-229-4000

http://www.trenton.bbb.org/
Fax: 267-528-0726


****************************** DISPUTE RESOLUTION **************************************

For those of us getting rejection notices from Samsung, we can dispute the rejection in court. Read under "Dispute Resolution" in page 8 of the full settlement agreement:
If you have any disputes with the Claims Administrator about your claim, you can send the claims administrator a notice of your dispute within 30 days from the date of rejection, along with any supporting documentation. You can request a review of the dispute by the Court. You can also choose to submit the dispute, or any other dispute regarding the terms of the Settlement Agreement, to the Alternative Dispute Resolution Unit of the Division of Consumer Affairs of the State of New Jersey, Office of the Attorney General. Any dispute resolution will be at no cost to you and you will not be required to travel.

**************************************************************************************************





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969 Comments

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#961
I ended up replacing the capacitors myself. Got a set from e-bay and resoldered six new capacitors. The TV now starts right away without any problems and the job was really easy. There are many tutorials on YouTube and the net so even if you never did anything with electronics it is worth a shot.
Reply Helpful Comment? 0 0
#962
Quote from joesph2010 View Post :
Just wanted to let everyone know. Samsung is still doing the repairs. I called yesterday and they are going to send some one to change the capacitors this week.
Thanks for opening up this thread and to SD
I just called Samsung for LNT4065, and Samsung is going to send out someone tomorrow. Thanks guys.
Reply Helpful Comment? 0 0
#963
Well I'll be damb. Got my tv repaired in 2012 . I have the tv in a room that doesn't get cable so haven't used it since the repair. Now I've bought a wi-fi Blu-ray player and decided hey we can use it to watch Netflix. After hooking up the Blu-ray player the tv is showing me nothing but lines. WTH?!?!?!? I'll probably be sol, but I'm calling Samsung again. Looks like I got a bad panel on the replacement. dang
Reply Helpful Comment? 0 0
#964
Quote from bnit2winit View Post :
Well I'll be damb. Got my tv repaired in 2012 . I have the tv in a room that doesn't get cable so haven't used it since the repair. Now I've bought a wi-fi Blu-ray player and decided hey we can use it to watch Netflix. After hooking up the Blu-ray player the tv is showing me nothing but lines. WTH?!?!?!? I'll probably be sol, but I'm calling Samsung again. Looks like I got a bad panel on the replacement. dang

They won't replace the panel on ours unless we pay for it - $1400. It is just sitting in our guest bedroom being hardly used. A lemon they won't fully acknowledge.
Reply Helpful Comment? 0 0
#965
Quote from 0worthit View Post :
They won't replace the panel on ours unless we pay for it - $1400. It is just sitting in our guest bedroom being hardly used. A lemon they won't fully acknowledge.
0worthit - did Samsung send someone out to do an estimate? I was told that if it's the same part that went bad they (Samsung) would pay for the replacement, if not then it would be on me.

When they first came out the only thing the guy did was replace a motherboard. He unscrewed it from the tv, removed a ribbon cord, opened a box and changed out the motherboard. That was it. He did not replace any capacitors or power supply. That's why I'm a bit hot. I had a working TV prior. Granted it clicked and turned off whenever it wanted but it worked.
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#966
I finally got SAMSUNG to fix my tv...they said it was a capacitors problem, but the problem has reappeared...however, the problem was HORIZONTAL LINES AND BLOTCHES ACROSS THE SCREEN.. this TV was purchased in 2008. I did not know there was a class action suit. Has anyone else had these symptoms?
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Joined Dec 2005
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#967
Got my Check today....!!
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#968
Quote from comp1demon View Post :
Got my Check today....!!

OMG WTF! How long did you wait?
Reply Helpful Comment? 0 0
#969
I just got one too.
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#970
Quote from bssurfer View Post :
I just got one too.
you got a check from samsung or the lcd check
Reply Helpful Comment? 0 0
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