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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

chance3349 344 179 February 21, 2012 at 01:21 PM in Tech & Electronics (5) More Samsung.com Deals
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Last Edited by widgit February 21, 2012 at 02:59 PM
FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.
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Last Edited by nomadpp August 9, 2012 at 10:41 AM
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

Televisions covered under this settlement:

LCD:LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma:HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP:HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

============== SYMPTOMS ===================

1) Not turning on
2) Significant delay in turning on ( It should take at the LEAST, 1 MINUTE to turn on, to be considered a problem)
3) Making clicking noise
4) Cycling on & off
5) Other similar problems

============================================

-----------------------------------

Information for reimbursement of $300:

1. Call the Samsung complain line (1-888-899-7602) and complain before March 2nd, 2012.
2. Make sure you have one of the covered symtopms
3. Make sure you know your Model Code
3. Make sure you have documentation that you purchased the TV AND you no longer have possession of it (receipt of sale to another person who know has your TV, receipt of donation, reciept of recycle, etc... If you don't have documentation proving you no longer have possession or sold it to someone or donate, they will not reimburse you!)
4. make sure you have an TRANSACTION ID that the person on the phone gives to you so you can keep a record of complain you filed over Phone...
5. Fill out the proof of claim form.

- Any questions, pls. post or PM me at Phead128

============================================

STEP BY STEP Instructions to get $300 Card: HERE

============================================
-----------------------------------

Information for reimbursement of $300 by MadCowDeals.

If you don't own the TV anymore, you don't need proof that you don't own it... you need proof that you ONCE owned it (proof or purchase, or SEA can verify such a purchase) and that you filed a complaint

From Page 8 PART D [samsung.com] here: http://www.samsung.com/us/capacit...Notice.pdf

So if you filed a complaint, and have the proof or purchase, or have called with the serial number, that implies reasonable documentation of ownership. I got MY $300 debit card using this method, per the full class notice.

********************************** SETTLEMENT DETAILS [samsung.com] ***************************
You must fill out and submit this form to obtain reimbursement for:

1) Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2) Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3) Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4) A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer posess your television; or

5) A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

>>>In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who ditched the set can still receive up to $450 for diagnosis and compensation. <<<


this is the firm that's representing Samsung

Ansa Assuncao LLP

Pennsylvania Office
Ansa Assuncao LLP
Four Penn Center, Suite 900,
1600 JFK Boulevard
Philadelphia PA 19103
Phone: 267-528-0133

here the address for samsung you have to fill bbb in new jersey

85 Challenger Road
Ridgefield Park, NJ 07660
201-229-4000

http://www.trenton.bbb.org/
Fax: 267-528-0726


****************************** DISPUTE RESOLUTION **************************************

For those of us getting rejection notices from Samsung, we can dispute the rejection in court. Read under "Dispute Resolution" in page 8 of the full settlement agreement:
If you have any disputes with the Claims Administrator about your claim, you can send the claims administrator a notice of your dispute within 30 days from the date of rejection, along with any supporting documentation. You can request a review of the dispute by the Court. You can also choose to submit the dispute, or any other dispute regarding the terms of the Settlement Agreement, to the Alternative Dispute Resolution Unit of the Division of Consumer Affairs of the State of New Jersey, Office of the Attorney General. Any dispute resolution will be at no cost to you and you will not be required to travel.

**************************************************************************************************





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969 Comments

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Joined Aug 2011
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Original Poster
#31
Quote from jedimasterraven View Post :
I actually found a link in an amazon review on how to fix this issue. I went to a local electronics store, bought a soldering gun, some new capacitors and fixed the issue myself. Only $35 for the entire fix, along with my time. That was back in 2009. The TV is still running great at my parents house.
I thought of doing that as well but didn't have time to open it up bounce
Reply Helpful Comment? 0 0
#32
Quote from chance3349 View Post :
FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.
You just switched from a manufacturer with very few problems to one of the absolute worst. LG is garbage, I don't think I know anyone who has had one last more than 3 years.
Reply Helpful Comment? 0 0
Joined Aug 2011
L4: Apprentice
344 Posts
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Original Poster
#33
Quote from phead128 View Post :
My Samsung 32" TV from 2008 works perfectly fine...

Maybe you just got defective Chinese junk... my Chinese junk works perfectly fine.
Check your model. They used the junk capacitor only in those models.
Reply Helpful Comment? 0 0
#34
FYI... WIKI is NOT a reliable source.

Quote from Keeper2009 View Post :
LG makes its own LCD panels. Source: http://en.wikipedia.org/wiki/LG_Display
Reply Helpful Comment? 0 0
#35
I have four Samsung TV's, never had a problem.
Reply Helpful Comment? 0 0
#36
Quote from teracana View Post :
Great post man! I don't have a TV that is affected, but I did have a Compaq laptop that had a class action against it about 2 years ago, and thanks to the SD community, I got a new laptop. Smilie
I hope your replacement laptop is working better than mine. First time was 9 days after I received it and it has to go back for the same thing - defective screen. Not that we had a great choice of replacements, it was better than the dead laptop sitting on a shelf but a $400 or less laptop to replace a $1000+ one did suck quite a bit
Reply Helpful Comment? 0 0
#37
Quote from jedimasterraven View Post :
I actually found a link in an amazon review on how to fix this issue. I went to a local electronics store, bought a soldering gun, some new capacitors and fixed the issue myself. Only $35 for the entire fix, along with my time. That was back in 2009. The TV is still running great at my parents house.

I did the same thing in 2010 or so with a 4051 (one of those models on the list) purchased in late 2006. this TV would not switch on any more after it had that clicking sound and would need a long turn to switch on for month. There were pretty good instructions in Youtube how to fix this, using a few capacitors purchased at Radioshack and a solder gun. After the repair, the TV did not have any trouble and works just fine.

Now, I did not document the failure, since the TV was off warranty for quite some time but i'll sign up for this class action lawsuit. Clearly having 10V capacitors on a 12V circuit board is bad design and I feel they should compensate us.
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#38
Quote from chance3349 View Post :
Check your model. They used the junk capacitor only in those models.
ZOMG!!!

LN**A******XZA

Mine is

LN32A550P3FXZA

THANK YOU FOR REMINDING ME TO CHECK MY SAMSUNG TV I PURCHASED FROM 2008.

Repped and TU.
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#39
i try to look for these TVs on craigslist for sub 200. you could get lucky with them. bought a 40+ inch for 180/called samsung/they had a tech come the next business day/sold it for 450 after using it for 3 months.
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Joined Aug 2011
L4: Apprentice
344 Posts
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Original Poster
#40
Quote from phead128 View Post :
ZOMG!!!

LN**A******XZA

Mine is

LN32A550P3FXZA

THANK YOU FOR REMINDING ME TO CHECK MY SAMSUNG TV I PURCHASED FROM 2008.

Repped and TU.
Yup! Mine is same model but 52 inch.
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Joined Jun 2007
Penny Saved= Penny Earned
1,115 Posts
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Pro
#41
This problem is not limited to just Samsung TV's. I have fixed the capacitor problems in Samsung, LG, Vizio, and other brands I cant remember the names. I would expect more class actions to hit other companies. I hope they all get nailed. We all spent tons of money back a few years ago compared to what they are now.
Reply Helpful Comment? 0 0
#42
We have LNT5271F/XAA. The problem is when 1/2 of the tv screen is more darker than usual. Is that a capacitor's fault?
Reply Helpful Comment? 0 0
Joined Aug 2011
L4: Apprentice
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Original Poster
#43
Quote from VegasSmitty View Post :
I have four Samsung TV's, never had a problem.
Why the heck is the thumbs down? You didn't have problem doesn't mean that others did not have problem. Check your model.
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#44
Quote from chance3349 View Post :
Yup! Mine is same model but 52 inch.
So I am an ultra noob at this...

but my TV qualifies... and it seems to be working fine... so I should schedule an appointment to get my capacitors fixed even though my TV is working fine?

If my TV is working fine, can I still get money Big Grin
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#45
Quote from Wampa1 View Post :
You just switched from a manufacturer with very few problems to one of the absolute worst. LG is garbage, I don't think I know anyone who has had one last more than 3 years.
wavewavewave I have two LG's over 3 years old and they are still running like a champ.
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