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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

chance3349 350 183 February 21, 2012 at 01:21 PM in Tech & Electronics (5) More Samsung.com Deals
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Last Edited by widgit February 21, 2012 at 02:59 PM
FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.
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Last Edited by nomadpp August 9, 2012 at 10:41 AM
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Televisions covered under this settlement:

LCD:LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma:HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP:HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

============== SYMPTOMS ===================

1) Not turning on
2) Significant delay in turning on ( It should take at the LEAST, 1 MINUTE to turn on, to be considered a problem)
3) Making clicking noise
4) Cycling on & off
5) Other similar problems

============================================

-----------------------------------

Information for reimbursement of $300:

1. Call the Samsung complain line (1-888-899-7602) and complain before March 2nd, 2012.
2. Make sure you have one of the covered symtopms
3. Make sure you know your Model Code
3. Make sure you have documentation that you purchased the TV AND you no longer have possession of it (receipt of sale to another person who know has your TV, receipt of donation, reciept of recycle, etc... If you don't have documentation proving you no longer have possession or sold it to someone or donate, they will not reimburse you!)
4. make sure you have an TRANSACTION ID that the person on the phone gives to you so you can keep a record of complain you filed over Phone...
5. Fill out the proof of claim form.

- Any questions, pls. post or PM me at Phead128

============================================

STEP BY STEP Instructions to get $300 Card: HERE

============================================
-----------------------------------

Information for reimbursement of $300 by MadCowDeals.

If you don't own the TV anymore, you don't need proof that you don't own it... you need proof that you ONCE owned it (proof or purchase, or SEA can verify such a purchase) and that you filed a complaint

From Page 8 PART D [samsung.com] here: http://www.samsung.com/us/capacit...Notice.pdf

So if you filed a complaint, and have the proof or purchase, or have called with the serial number, that implies reasonable documentation of ownership. I got MY $300 debit card using this method, per the full class notice.

********************************** SETTLEMENT DETAILS [samsung.com] ***************************
You must fill out and submit this form to obtain reimbursement for:

1) Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2) Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3) Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4) A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer posess your television; or

5) A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

>>>In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who ditched the set can still receive up to $450 for diagnosis and compensation. <<<


this is the firm that's representing Samsung

Ansa Assuncao LLP

Pennsylvania Office
Ansa Assuncao LLP
Four Penn Center, Suite 900,
1600 JFK Boulevard
Philadelphia PA 19103
Phone: 267-528-0133

here the address for samsung you have to fill bbb in new jersey

85 Challenger Road
Ridgefield Park, NJ 07660
201-229-4000

http://www.trenton.bbb.org/
Fax: 267-528-0726


****************************** DISPUTE RESOLUTION **************************************

For those of us getting rejection notices from Samsung, we can dispute the rejection in court. Read under "Dispute Resolution" in page 8 of the full settlement agreement:
If you have any disputes with the Claims Administrator about your claim, you can send the claims administrator a notice of your dispute within 30 days from the date of rejection, along with any supporting documentation. You can request a review of the dispute by the Court. You can also choose to submit the dispute, or any other dispute regarding the terms of the Settlement Agreement, to the Alternative Dispute Resolution Unit of the Division of Consumer Affairs of the State of New Jersey, Office of the Attorney General. Any dispute resolution will be at no cost to you and you will not be required to travel.

**************************************************************************************************





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969 Comments

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Joined Aug 2011
L4: Apprentice
350 Posts
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Original Poster
#46
Quote from phead128 View Post :
So I am an ultra noob at this...

but my TV qualifies... and it seems to be working fine... so I should schedule an appointment to get my capacitors fixed even though my TV is working fine?

If my TV is working fine, can I still get money Big Grin
You can try scheduling an appointment and have it fixed. Last thing you want is your capacitors to blow up after the settlement period is expired. You can get money if you have a valid proof of payment made for repairs.
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#47
Okay guys, so what can I get out of this?

My LN52A650 kept turning on and off so I googled the problem and everyone was saying it's the capicitors. I didn't notify Samsung because everyone was saying they wouldn't do anything about it. I ended up replacing the capacitors myself with some capacitors I bought off eBay. The TV's been working for a year now. Am I entitled to anything out of this?

Quote from petertry2p View Post :
We have LNT5271F/XAA. The problem is when 1/2 of the tv screen is more darker than usual. Is that a capacitor's fault?
No. The capacitors are a power component.
Reply Helpful Comment? 0 0
Last edited by boshii February 21, 2012 at 02:45 PM
#48
Quote from chance3349 View Post :
You can try scheduling an appointment and have it fixed. Last thing you want is your capacitors to blow up after the settlement period is expired. You can get money if you have a valid proof of payment made for repairs.
THANK YOU OP! I repped and TU.

You are super duper helpful. I wonder why I didn't get an email about this class action suit thingy

:-(

Whoever thumbs down is an idiot... this is SUPER SUPER helpful1heart
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#49
Good info, my girlfriend's grandma had a Samsung with that issue. They picked up a new Vizio for her.
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Joined Dec 2007
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#50
Quote from boshii View Post :
Okay guys, so what can I get out of this?

My LN52A650 kept turning on and off so I googled the problem and everyone was saying it's the capicitors. I didn't notify Samsung because everyone was saying they wouldn't do anything about it. I ended up replacing the capacitors myself with some capacitors I bought off eBay. The TV's been working for a year now. Am I entitled to anything out of this?


No. The capacitors are a power component.
I did the same with my LNT4671F TV. Samsung would not fix the issue, so after researching, I did my own capacitor fix and the TV has been working ever since. I was upset that this was a known issue and Samsung did not want to own up to the defect.
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#51
I had the same problem with my 22" 225BW LCD monitor.
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Joined Feb 2007
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#52
Quote from rvegab00 View Post :
Guys to think that you'll get away from faulty electronics by just switching away from samsung to toshiba, or panasonic will get you away from the ever problematic capacitor problem is, at least in my opinion, somewhat ignorant.
...
You make an excellent point. HOWEVER, as others have noted, it's one thing to make a faulty product by cutting corners -- it's another thing to have to have it come to resolution as a result of a class-action lawsuit. I'm not saying that Toshiba, Panasonic, or any other vendor is necessarily particularly better about how it handles its customer base, BUT it does represent another point of differentiation.

Quote from Wampa1 View Post :
You just switched from a manufacturer with very few problems to one of the absolute worst. LG is garbage, I don't think I know anyone who has had one last more than 3 years.
... and just how many people did you know with an LG TV? Or, put another way, what's your sample size? Because I have had my LG LCD for at least 4 years now and it still works just fine for me -- and it looks like this guy below has not one, but TWO LG's that are working great for him...
Quote from cubsoxbull View Post :
wavewavewave I have two LG's over 3 years old and they are still running like a champ.
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#53
My problem is unrelated, but a few years ago I bought a 50 inch Vizio for about $1100. About 18 months after I bought it the DTV setting stopped working and just sits at a black screen, which makes it so I can't watch local HD channels which is annoying because the only time I use the actual TV is when I want to watch HD Live Football on Sundays or Baseball/Basketball on weekends. Because of it, I am unable to do so and they said they wouldn't fix it for free.

I researched the issue and found hundreds more people with the issue and most claimed it wasn't fixable. I just feel when the problem is in the masses, companies should step up and fix these things. Same on a laptop I bought a year ago...if I unplug it the battery lasts no more than 2 minutes, sometimes I only have seconds to plug it back in. I also paid over $1000 for it.
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Joined Aug 2011
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Original Poster
#54
Quote from phead128 View Post :
THANK YOU OP! I repped and TU.

You are super duper helpful. I wonder why I didn't get an email about this class action suit thingy

:-(

Whoever thumbs down is an idiot... this is SUPER SUPER helpful1heart
Yeah, there are some trolls thumbing down randomly. He has been mod alerted LMAO
You might not have got the email cause you didn't register your product.
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#55
Quote from boshii View Post :
Okay guys, so what can I get out of this?

My LN52A650 kept turning on and off so I googled the problem and everyone was saying it's the capicitors. I didn't notify Samsung because everyone was saying they wouldn't do anything about it. I ended up replacing the capacitors myself with some capacitors I bought off eBay. The TV's been working for a year now. Am I entitled to anything out of this?


No. The capacitors are a power component.
Reimbursed for the cost of the repair is how I read the settlement.
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Joined Dec 2007
L10: Grand Master
20,456 Posts
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#56
Quote from chance3349 View Post :
Yeah, there are some trolls thumbing down randomly. He has been mod alerted LMAO
You might not have got the email cause you didn't register your product.
Honestly, this doesn't belong in Hot Deals, but the information is appreciated.
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#57
Interesting I have a 58" plasma model which is not covered while all version smaller are... Eitherway the TV works great still and would buy another Samsung in a heart beat.
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#58
Quote from ecr72 View Post :
Doesn't look like that model is covered in this settlement. This appears to be for TVs made over 3 years ago.

Lucky for me, I have one on the list. Looks like if I report my problem and "get rid" of the TV in the next week or so I can collect $300.
I had the LN46C630 under Bestbuy Black Tie warranty so after 1.5 years, I was able to refund nearly the whole price for what I paid, which was $1,219.48 and received back $1,119.48 in BestBuy Gift Card, then I just traded that in for a LG 55" LED 120hz 3D TV

Though I'd give it a shot, no biggies if my TV didn't qualify...
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#59
Awesome, just started having problems w/ mine and it's on the list
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#60
I've got an LN46A550P3FXZA, and I'm wondering if my model is one of the ones listed. LN**A******XZA is listed under LCD's, which I'd assume includes my TV, but it's hard to be sure.

As for the problems I'm having, the TV retains images like crazy, and it's definitely gone through periods when it wouldn't turn off, or it wouldn't turn on (until I unplugged it from the wall, and plugged it back in). Would a capacitor/power board replacement fix both of these issues?
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