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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

chance3349 171 February 21, 2012 at 01:21 PM in Tech & Electronics (5) More Samsung.com Deals
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FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.

969 Comments

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#91
Does anyone know if the LN52A750 is covered under this? I have heard that thousands of people have had their LCDs of that model go bad after 18 months, but mine has been fine for a little over 2 years. I just don't want it to crap out now.
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#92
I have always bought LG TV's and phones ...so thanks but no headache for me
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#93
As a point of reference, no consumer electronics are designed for reliability- the price would be far too high. I'm seeing all these names thrown around, but individual components come from whomever fits the bill at the time. Don't think that buying Sony vs Samsung you are getting $3 capacitors compared to a 12c one. Most likely Samsung does not fall that far off from any other brand when it comes to reliability. That said, I do think the name brands provide a better package than the off-brands.
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Slave to the almighty $$$
250 Reputation
#94
Quote from sanjeeva7 View Post :
Actually I don't believe so. You have to have documented proof you made a complaint about the issue to Samsung and you have to show that you threw the TV away (receipt from Goodwill is a prime example).

It's not going to be that easy to get $300. Judges and lawyers are not that dumb.
We'll see. Claims must be made by March 2nd and if I took the POS to the annual e-waste pickup at the local high school, there are no receipts. Why exactly would I donate a non-working TV to Goodwill? I'll read the docs later but the parts I read earlier today didn't say anything about documentation for the disposal. Where are you coming up with that? Sounds made up. Most people don't document when they dispose of non-working electronics.

Quote from KevinIsKool View Post :
Does anyone know if the LN52A750 is covered under this? I have heard that thousands of people have had their LCDs of that model go bad after 18 months, but mine has been fine for a little over 2 years. I just don't want it to crap out now.
LN**A******XZA

Looks like a possible match. Guess it depends on the rest of your model number. Good luck.
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#95
Order#: XXXXXXXXXXXXXX
Placed: May 29, 2008
Samsung LN32A450 32-Inch 720p LCD HDTV
Sold by: Amazon.com, LLC

No issues and using it every night. Just for the argument sake. Smilie
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#96
Quote from ecr72 View Post :
We'll see. Claims must be made by March 2nd and if I took the POS to the annual e-waste pickup at the local high school, there are no receipts. Why exactly would I donate a non-working TV to Goodwill? I'll read the docs later but the parts I read earlier today didn't say anything about documentation for the disposal. Where are you coming up with that? Sounds made up. Most people don't document when they dispose of non-working electronics.



LN**A******XZA

Looks like a possible match. Guess it depends on the rest of your model number. Good luck.
A quick glance at the settlement. Maybe I read it wrong? If you are just looking for an easy $300 then karma has something for you down the road. If you are legitimately effected then go for the $300.
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#97
We just had our LNT4065 go out last month but bought $5 worth of caps online and had one of the techs I work with replace them. I'm glad something is finally being done but bulging caps are pretty rampant these days.
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#98
Quote from dvvb View Post :
I'd the similar issue with my model: LNT4061F. I called samsung and technician replaced capacitors free of cost. He said SamSung is aware of this issue and they are fixing the issue free of cost on Request. I don't see my model mentioned in the Lawsuit.

-Dvvb
Ditto
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#99
Quote from rvegab00 View Post :
Guys to think that you'll get away from faulty electronics by just switching away from samsung to toshiba, or panasonic will get you away from the ever problematic capacitor problem is, at least in my opinion, somewhat ignorant.
All producers are trying to pickup their materials at the lowest costs, these things are bound to happen. Furthermore design flaws with the electronics and physical structure can trap heat and shorten the life of components such as capacitors. I'm by no means saying this is acceptable, when you pay good money you expect a quality product. My point is, this time it was Samsung, next time it could be Sony, or Panasonic. I'm not playing Samsung fanboy either, just trying to shed some light and say, it can happen to ANY product line from any producer. Just like any given car can have a major recall at any given point in time.
I think my issue with that is Samsung TV's aren't cheap and you expect to pay more for quality. I would like peace of mind knowing I spent hundreds more on a Samsung TV because they use quality parts and not charge me for the same faulty capacitor some cheap tv has. Since Samsung has (had) a good reputation for being a quality TV manufacturer I hate to see they are cutting corners at consumers cost. That's just bad business.

But as you've said, it happens in every company, this one just got exposed.
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#100
good work!
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#101
Quote from isortofwascool View Post :
I just called the SEA number, and apparently if you don't have the receipt (from 4 years ago!!!) you are SOL unless you want them to attempt to repair your television. If you sold it and have no bill of sale from the original purchase, you aren't entitled to anything.

Again, this was the information that the Samsung representative gave me, which I find somewhat hard to believe.

So does anyone have any idea what someone like me, who purchased the affected television over 4 years ago and did not keep the receipt---and then sold the television since it costs more to repair then replace nowadays, can do?

Any advice would be much appreciated!
well i bought mine off amazon and i have my receipt Smilie, what all do you have to have when you call model # serial #., and whats the phone number
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#102
what if i have already had the problem fixed. last year at this very time i had a tech person subcontracted from samsung at my apartment fixing the problem. they did it all for free. do i still qualify for this ??
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#103
mine tv has this problem but i resolved the issue by leaving it on 24/7
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#104
Quote from jjj444yes View Post :
I have the same TV LN46C630 (bought from a SD back in July 2010) , where the LCD starts flickering a few months after the warranty expires.


This is a known circuit design flaw and the solution involves cutting a jumper. Of course, samsung won't issue a recall bc it's cheaper to handle class action lawsuits on a case by case basis.



for those not wanting to pay $100 to $150 for a tech to cut the jumper wire,.. this is the solution. I can post pictures if necessary ( I had a tech repair the tv, and the solution was the same.) Luckily, I purchased this TV with a visa signature card which doubles the mfr warranty , since samsung won't stand behind their products and fix their errors..



http://forums.cnet.com/7723-13973...lickering/



.unscrew 17 screws, remove the back cover to the TVfind
the power supply circuit board, that's the one your TV's power cord
plugs into. On the power supply circuit board, upper left corner, to
the right of and below the large 46", there is a metal jumper labelled
JP852 that is no more than 2 cm in length. it connects something
labelled 'Input rating' and another labeled 'COLD'. the technician used
wire cutters and cut the JP852 jumper. that solved my flickering
issue, TV works great now. tech said that every size TV in this class
of samsung has the same design flaw and can be fixed like this. good
luck.


------


55" LN55C630. the EASY fix involves cutting a jumper on the power supply motherboard. For this model the jumper is JP854.
Steps to repair:
1. Remove back panel - 18 screws
2. Find the jumper on the power supply board (which is the one the power plugs into) on the upper left. DON'T TOUCH THE BOARD IN 'HOT' REGION.
3. With wire cutters, cut the jumper wire on the motherboard, so that they no longer connect.
4. Reassemble
Thanks for the tip but I already returned the Samsung. Gosh did it give me problems. Besides, Samsung is one of the biggest and dominant manufacturers of Flat Panel TVs now so they'll cut some corners on their lower-end models to save $

Good thing the 55" LG Smart TV was worth the exchange cause it's backed up with an additional 4-year Geek Squad warranty (from BestBuy)
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#105
Great!!!

Now if we can get something similar on Vizio's!!!
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