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Samsung LCD/Plasma/DLP TV's Capacitor Class Action Settlement Lawsuit

chance3349 295 171 February 21, 2012 at 01:21 PM in Tech & Electronics (5) More Samsung.com Deals
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Last Edited by widgit February 21, 2012 at 02:59 PM
FINALLY, Samsung is offering a Class Action Settlement on a defective capacitor in some TV's. I am sure lots of people in SD community have bought these early LCD/Plasma/DLP model HDTV's from Samsung around 2008. I had "ln52a650a1f" LCD HDTV that died right after 2 year warranty expired. I called Samsung and argued with manger and ended up cussing at him because they wouldn't acknowledge the problem or give any sort of reimbursement. After doing some research, I found out that lots of people are having same problem with Samsung TVs bought around 2008 and the cause was a faulty capacitor bought from Chingmai electronics (basically means Chinese junk Smilie) that's inside these model TV's.

My problem was getting ghost images, dark multiple images that would clear after TV warmed up for 30-45 minutes but it was a pain the "you know where". So, last month I ended up buying LG 3D TV that I absolutely love and vowed to never buy Samsung again wavewave

Here is the link that you need to check your model and take appropriate action:

http://www.samsung.com/us/capacitorsettlement/

NO SAMSUNG TV's for me again.

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Last Edited by nomadpp August 9, 2012 at 10:41 AM
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Televisions covered under this settlement:

LCD:LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Plasma:HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

DLP:HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

============== SYMPTOMS ===================

1) Not turning on
2) Significant delay in turning on ( It should take at the LEAST, 1 MINUTE to turn on, to be considered a problem)
3) Making clicking noise
4) Cycling on & off
5) Other similar problems

============================================

-----------------------------------

Information for reimbursement of $300:

1. Call the Samsung complain line (1-888-899-7602) and complain before March 2nd, 2012.
2. Make sure you have one of the covered symtopms
3. Make sure you know your Model Code
3. Make sure you have documentation that you purchased the TV AND you no longer have possession of it (receipt of sale to another person who know has your TV, receipt of donation, reciept of recycle, etc... If you don't have documentation proving you no longer have possession or sold it to someone or donate, they will not reimburse you!)
4. make sure you have an TRANSACTION ID that the person on the phone gives to you so you can keep a record of complain you filed over Phone...
5. Fill out the proof of claim form.

- Any questions, pls. post or PM me at Phead128

============================================

STEP BY STEP Instructions to get $300 Card: HERE

============================================
-----------------------------------

Information for reimbursement of $300 by MadCowDeals.

If you don't own the TV anymore, you don't need proof that you don't own it... you need proof that you ONCE owned it (proof or purchase, or SEA can verify such a purchase) and that you filed a complaint

From Page 8 PART D [samsung.com] here: http://www.samsung.com/us/capacit...Notice.pdf

So if you filed a complaint, and have the proof or purchase, or have called with the serial number, that implies reasonable documentation of ownership. I got MY $300 debit card using this method, per the full class notice.

********************************** SETTLEMENT DETAILS [samsung.com] ***************************
You must fill out and submit this form to obtain reimbursement for:

1) Expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the capacitor issue covered by the settlement up to $150

2) Expenses you incurred, prior to March 2, 2012, to fix the capacitor issue covered by the settlement up to $150, or up to $300 if the repair included replacing a power supply board

3) Shipping expenses, including insurance costs, you incurred, prior to March 2, 2012 to fix the capacitor issue covered by the settlement, up to $150

4) A $300 fully transferable debit card if you reported to SEA, prior to March 2, 2012 the capacitor issue covered by the settlement, but did not get it fixed and you now no longer posess your television; or

5) A payment of $50 if, after March 2, 2012, you require more than on repair to fix the capacitor issue covered by the settlement.

>>>In other words, a customer who repaired the set may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who ditched the set can still receive up to $450 for diagnosis and compensation. <<<


this is the firm that's representing Samsung

Ansa Assuncao LLP

Pennsylvania Office
Ansa Assuncao LLP
Four Penn Center, Suite 900,
1600 JFK Boulevard
Philadelphia PA 19103
Phone: 267-528-0133

here the address for samsung you have to fill bbb in new jersey

85 Challenger Road
Ridgefield Park, NJ 07660
201-229-4000

http://www.trenton.bbb.org/
Fax: 267-528-0726


****************************** DISPUTE RESOLUTION **************************************

For those of us getting rejection notices from Samsung, we can dispute the rejection in court. Read under "Dispute Resolution" in page 8 of the full settlement agreement:
If you have any disputes with the Claims Administrator about your claim, you can send the claims administrator a notice of your dispute within 30 days from the date of rejection, along with any supporting documentation. You can request a review of the dispute by the Court. You can also choose to submit the dispute, or any other dispute regarding the terms of the Settlement Agreement, to the Alternative Dispute Resolution Unit of the Division of Consumer Affairs of the State of New Jersey, Office of the Attorney General. Any dispute resolution will be at no cost to you and you will not be required to travel.

**************************************************************************************************





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969 Comments

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#91
Does anyone know if the LN52A750 is covered under this? I have heard that thousands of people have had their LCDs of that model go bad after 18 months, but mine has been fine for a little over 2 years. I just don't want it to crap out now.
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#92
I have always bought LG TV's and phones ...so thanks but no headache for me
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#93
As a point of reference, no consumer electronics are designed for reliability- the price would be far too high. I'm seeing all these names thrown around, but individual components come from whomever fits the bill at the time. Don't think that buying Sony vs Samsung you are getting $3 capacitors compared to a 12c one. Most likely Samsung does not fall that far off from any other brand when it comes to reliability. That said, I do think the name brands provide a better package than the off-brands.
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Joined Apr 2007
Slave to the almighty $$$
1,400 Posts
258 Reputation
#94
Quote from sanjeeva7 View Post :
Actually I don't believe so. You have to have documented proof you made a complaint about the issue to Samsung and you have to show that you threw the TV away (receipt from Goodwill is a prime example).

It's not going to be that easy to get $300. Judges and lawyers are not that dumb.
We'll see. Claims must be made by March 2nd and if I took the POS to the annual e-waste pickup at the local high school, there are no receipts. Why exactly would I donate a non-working TV to Goodwill? I'll read the docs later but the parts I read earlier today didn't say anything about documentation for the disposal. Where are you coming up with that? Sounds made up. Most people don't document when they dispose of non-working electronics.

Quote from KevinIsKool View Post :
Does anyone know if the LN52A750 is covered under this? I have heard that thousands of people have had their LCDs of that model go bad after 18 months, but mine has been fine for a little over 2 years. I just don't want it to crap out now.
LN**A******XZA

Looks like a possible match. Guess it depends on the rest of your model number. Good luck.
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Last edited by ecr72 February 21, 2012 at 04:04 PM
#95
Order#: XXXXXXXXXXXXXX
Placed: May 29, 2008
Samsung LN32A450 32-Inch 720p LCD HDTV
Sold by: Amazon.com, LLC

No issues and using it every night. Just for the argument sake. Smilie
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#96
Quote from ecr72 View Post :
We'll see. Claims must be made by March 2nd and if I took the POS to the annual e-waste pickup at the local high school, there are no receipts. Why exactly would I donate a non-working TV to Goodwill? I'll read the docs later but the parts I read earlier today didn't say anything about documentation for the disposal. Where are you coming up with that? Sounds made up. Most people don't document when they dispose of non-working electronics.



LN**A******XZA

Looks like a possible match. Guess it depends on the rest of your model number. Good luck.
A quick glance at the settlement. Maybe I read it wrong? If you are just looking for an easy $300 then karma has something for you down the road. If you are legitimately effected then go for the $300.
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#97
We just had our LNT4065 go out last month but bought $5 worth of caps online and had one of the techs I work with replace them. I'm glad something is finally being done but bulging caps are pretty rampant these days.
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#98
Quote from dvvb View Post :
I'd the similar issue with my model: LNT4061F. I called samsung and technician replaced capacitors free of cost. He said SamSung is aware of this issue and they are fixing the issue free of cost on Request. I don't see my model mentioned in the Lawsuit.

-Dvvb
Ditto
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#99
Quote from rvegab00 View Post :
Guys to think that you'll get away from faulty electronics by just switching away from samsung to toshiba, or panasonic will get you away from the ever problematic capacitor problem is, at least in my opinion, somewhat ignorant.
All producers are trying to pickup their materials at the lowest costs, these things are bound to happen. Furthermore design flaws with the electronics and physical structure can trap heat and shorten the life of components such as capacitors. I'm by no means saying this is acceptable, when you pay good money you expect a quality product. My point is, this time it was Samsung, next time it could be Sony, or Panasonic. I'm not playing Samsung fanboy either, just trying to shed some light and say, it can happen to ANY product line from any producer. Just like any given car can have a major recall at any given point in time.
I think my issue with that is Samsung TV's aren't cheap and you expect to pay more for quality. I would like peace of mind knowing I spent hundreds more on a Samsung TV because they use quality parts and not charge me for the same faulty capacitor some cheap tv has. Since Samsung has (had) a good reputation for being a quality TV manufacturer I hate to see they are cutting corners at consumers cost. That's just bad business.

But as you've said, it happens in every company, this one just got exposed.
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Joined Jul 2009
this town needs an enema!
298 Posts
58 Reputation
#100
good work!
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#101
Quote from isortofwascool View Post :
I just called the SEA number, and apparently if you don't have the receipt (from 4 years ago!!!) you are SOL unless you want them to attempt to repair your television. If you sold it and have no bill of sale from the original purchase, you aren't entitled to anything.

Again, this was the information that the Samsung representative gave me, which I find somewhat hard to believe.

So does anyone have any idea what someone like me, who purchased the affected television over 4 years ago and did not keep the receipt---and then sold the television since it costs more to repair then replace nowadays, can do?

Any advice would be much appreciated!
well i bought mine off amazon and i have my receipt Smilie, what all do you have to have when you call model # serial #., and whats the phone number
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#102
what if i have already had the problem fixed. last year at this very time i had a tech person subcontracted from samsung at my apartment fixing the problem. they did it all for free. do i still qualify for this ??
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#103
mine tv has this problem but i resolved the issue by leaving it on 24/7
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#104
Quote from jjj444yes View Post :
I have the same TV LN46C630 (bought from a SD back in July 2010) , where the LCD starts flickering a few months after the warranty expires.


This is a known circuit design flaw and the solution involves cutting a jumper. Of course, samsung won't issue a recall bc it's cheaper to handle class action lawsuits on a case by case basis.



for those not wanting to pay $100 to $150 for a tech to cut the jumper wire,.. this is the solution. I can post pictures if necessary ( I had a tech repair the tv, and the solution was the same.) Luckily, I purchased this TV with a visa signature card which doubles the mfr warranty , since samsung won't stand behind their products and fix their errors..



http://forums.cnet.com/7723-13973...lickering/



.unscrew 17 screws, remove the back cover to the TVfind
the power supply circuit board, that's the one your TV's power cord
plugs into. On the power supply circuit board, upper left corner, to
the right of and below the large 46", there is a metal jumper labelled
JP852 that is no more than 2 cm in length. it connects something
labelled 'Input rating' and another labeled 'COLD'. the technician used
wire cutters and cut the JP852 jumper. that solved my flickering
issue, TV works great now. tech said that every size TV in this class
of samsung has the same design flaw and can be fixed like this. good
luck.


------


55" LN55C630. the EASY fix involves cutting a jumper on the power supply motherboard. For this model the jumper is JP854.
Steps to repair:
1. Remove back panel - 18 screws
2. Find the jumper on the power supply board (which is the one the power plugs into) on the upper left. DON'T TOUCH THE BOARD IN 'HOT' REGION.
3. With wire cutters, cut the jumper wire on the motherboard, so that they no longer connect.
4. Reassemble
Thanks for the tip but I already returned the Samsung. Gosh did it give me problems. Besides, Samsung is one of the biggest and dominant manufacturers of Flat Panel TVs now so they'll cut some corners on their lower-end models to save $

Good thing the 55" LG Smart TV was worth the exchange cause it's backed up with an additional 4-year Geek Squad warranty (from BestBuy)
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#105
Great!!!

Now if we can get something similar on Vizio's!!!
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