Forum Thread

California retailers still refusing to refund gift card balances under $10

dover 31 February 25, 2012 at 07:47 PM in Flowers & Gifts (2)
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Not sure if I should post to this forum....

I was just @ Joann today with a $25 gift card, after purchased some items the balance of my gift card is $9.51. I have request the cashier to give me cash for the gift card balance, the cashier advice me they don't refund cash for gift card. I call 1-888-739-4120 and advised to send my gift card to their corporate office @ 5555 Darrow Road, Hudson, Ohio 44236, they then send me a check for my gift card balance.

Does any one have the same problem? Do I have to send my gift card to get a check?

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#2
lawyerspeak:

http://www.pillsburylaw.com/siteF...DCC2C9.pdf

Unfortunately CA gov doesn't clarify if they need to pay you immediately:

http://www.dca.ca.gov/publication...s-11.shtml

it does say that cash or check is an acceptable form of payment
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#3
Thank you. but.... how come other merchants (walmart,Ralph,Target, Kohls, Macys, etc....) will refund cash when request?

I still don't think it right that I have to send my gift back and waiting for the check in the mail (lost in mail). I will send my concern to California Office of Attorney General to see what happen.
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#4
Quote from traceyn View Post :
Thank you. but.... how come other merchants (walmart,Ralph,Target, Kohls, Macys, etc....) will refund cash when request?

I still don't think it right that I have to send my gift back and waiting for the check in the mail (lost in mail). I will send my concern to California Office of Attorney General to see what happen.
That must be those stores' policy. It sounds like it is up to the stores as to whether or not they refund the purchase price.
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#5
Not all merchants will help you cash out GC balances under $10. I recently was rejected by Target.
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#6
Already file my complain with BBB and Office of Attorney General, hopefully will get a reply.

The only inform I can find is quote:"Jo-Ann gift cards cannot be redeemed for cash or applied as payment to any account unless required by law"

But Joann other competitor Michaels Stores under their Term of Sale state very clear: "Gift Card Terms and Conditions:
This card may be used at any U.S. Michaels store for merchandise and class fees only. May not be used to purchase gift cards or debit cards. Purchases will be deducted from this card until the balance reaches zero. Unused value on the card may be redeemed or refunded for cash only as required by applicable law. Lost or stolen cards will not be replaced. Michaels Stores, Inc. store associates may not change the terms of this card. For balance inquiry visit any U.S. Michaels store. Issued by Michaels Stores Card Services, LLC. This card does not have an expiration date. There are no maintenance fees. Any term or condition of this card is void where prohibited by law. PROTECT THIS CARD AND TREAT IT AS YOU WOULD CASH. ©2011 Michaels Stores, Inc.

California: Michaels gift cards valued under $10 are redeemable for cash in store.
Colorado: If remaining balance is $5.00 or less
Maine: If remaining balance is less than $5.00
Massachusetts: If 90% of gift card has been used or redeemed, store must give customer the option to choose cash back, or leave remaining amount on gift card.
Montana: If remaining balance is $5.00 or less, and original value was greater than $5.00
Oregon: If remaining balance is $5.00 or less
Rhode Island: If remaining balance is $1.00 or less
Washington: If remaining balance is $5.00 or less

http://www.michaels.com/Terms-of-...lt,pg.html
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#7
I honestly had no idea you could request cash for smaller gift card amounts. Good luck with your situation
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#8
Quote from MoveOutdaWay View Post :
Not all merchants will help you cash out GC balances under $10. I recently was rejected by Target.
I happen find this thread . . . .

http://www.afullcup.com/forums/ta...cards.html
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#9
Quote from Frank784 View Post :
I honestly had no idea you could request cash for smaller gift card amounts. Good luck with your situation
i did not know either. good to know.
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#10
Sometimes the time involved in the pursuit of justice outweighs the reward unless your planning a small claims lawsuit Wink

Did you try a different JoAnn Fabrics to see what they say and did you actually talk to a store manager. Dont waste the time of alot of people incl BBB its a trivial claim and anyway the company isnt really for consumers it has membership fees (corporations pay to get a better rating). Companies that dont generally have much lower ratings with no way to remove that rating.


They didnt refuse you the money back they are just making you jump through hoops to get it.

Go see if policys areposted officially anywhere for that store.

I really cant see what exactly you are even trying to achieve.
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#11
Washington State has this law for cards under $5.00.
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#12
Quote from Scampsters View Post :
Sometimes the time involved in the pursuit of justice outweighs the reward unless your planning a small claims lawsuit Wink

Did you try a different JoAnn Fabrics to see what they say and did you actually talk to a store manager. Dont waste the time of alot of people incl BBB its a trivial claim and anyway the company isnt really for consumers it has membership fees (corporations pay to get a better rating). Companies that dont generally have much lower ratings with no way to remove that rating.
They didnt refuse you the money back they are just making you jump through hoops to get it.
Go see if policys areposted officially anywhere for that store.

I really cant see what exactly you are even trying to achieve.
It's the principal (pursuit of justice/consumer advocate) that what i trying to achieve (NOT planning a small claims lawsuit). Hopefully if I'm making enough noise, maybe they will change their store policy like other retail stores.
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Last edited by dover February 26, 2012 at 02:33 PM
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#13
Quote from traceyn View Post :
It's the principal (pursuit of justice) that what i trying to achieve (not for money). Hopefully if I'm making enough noise, maybe they will change their store policy like other retail stores.
So its a store policy and not something a lazy manager made up ?
Filing a complaint with BBB is a waste of time for everyone. Work your way up the corporate chain if its that important to you. The response youll get is why not simply use the remaining money on a subsequent purchase are you really that broke. They gave you a mechanism to send it in so they are not violating any law. They chose to allow customers who wanted to get the rest in cash to do it that way. The fact that it will cost you an envelope , stamp, time and gas is immaterial. Its your choice if you want to get them to send you a check. Honestly itll cost them more to send you a check but oh well.

The card doesnt expire so you dont end up with maintenance fees like other giftcards.
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#14
Quote from Scampsters View Post :
So its a store policy and not something a lazy manager made up ?
Filing a complaint with BBB is a waste of time for everyone. Work your way up the corporate chain if its that important to you. The response youll get is why not simply use the remaining money on a subsequent purchase are you really that broke. They gave you a mechanism to send it in so they are not violating any law. They chose to allow customers who wanted to get the rest in cash to do it that way. The fact that it will cost you an envelope , stamp, time and gas is immaterial. Its your choice if you want to get them to send you a check. Honestly itll cost them more to send you a check but oh well.

The card doesnt expire so you dont end up with maintenance fees like other giftcards.
I could not find the store policy specific anywhere in store of the web, just from a Customer Rep. and each one answer differently. I just hope that other Retailers will not follow Joann that all.
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Quote from traceyn View Post :
I could not find the store policy specific anywhere in store of the web, just from a Customer Rep. and each one answer differently. I just hope that other Retailers will not follow Joann that all.
Then go to 1 that let you
or ask them to show you policy try a diffrent joAnn

If they dont have a policy posted complain to their district manager. As i said BBB is a waste of time.
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