Forum Thread

Trouble uninstalling program (Windows 7/Gigabyte software)

Xymox 3,503 456 March 12, 2012 at 08:51 PM
I recently RMA'd a Gigabyte Z68 UD3 with a perpetual boot cycling problem. I have since replaced the board with an ASRock P67 Extreme4 Gen3. I was able to post and remove all of Gigabytes programs with the exception of one. When I attempt to remove "Smart 6 B11.0824.1" I receive the following errors:

"Can not find the SMI port !"

I like "OK" and again I receive the same error message three more times. I then click "OK" again and get this error message

"Password failed. Input password error."

However, I was never prompted to enter a password. I then click "OK" and it the error window closes and "Smart 6" remains.

I have tried removing the program with Revo Uninstaller with the same results. Booting from Safe Mode doesn't help me either. Any advice (short of wiping my drive and reinstalling) would be very helpful. Appreciate you taking the time to help me.

12 Comments

1

Sign up for a Slickdeals account to remove this ad.

Joined Nov 2005
L8: Grand Teacher
3,503 Posts
456 Reputation
Original Poster
#2
I noticed under HKEY_CURRENT_USER\Software there is a "Gigabyte" folder. Is it safe to right-click + delete? Would that fix my problem?
Reply Helpful Comment? 0 0
#3
Find the uninstall file that the applet is initializing and right click it
and use the 'run as administrator' option. If it's not in the program
folder, check for the uninstall path in the registry under:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Reply Helpful Comment? 0 0
#4
From what I can tell, it's a bios utility and it shouldn't cause any inconvenience if you can't fully uninstall it unless it runs in the background, in which case you should stop it from coming on at boot up through services and/or msconfig.
Reply Helpful Comment? 0 0
If you're on this ignore list, vivahate, sd44, cav, charles052, frogstar, godfather927 don't bother quoting me
Joined Nov 2005
L8: Grand Teacher
3,503 Posts
456 Reputation
Original Poster
#5
Quote from evongugg View Post :
Find the uninstall file that the applet is initializing and right click it
and use the 'run as administrator' option. If it's not in the program
folder, check for the uninstall path in the registry under:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Thanks, I'll give that a shot tonight. Repped.

Quote from RockySosua View Post :
From what I can tell, it's a bios utility and it shouldn't cause any inconvenience if you can't fully uninstall it unless it runs in the background, in which case you should stop it from coming on at boot up through services and/or msconfig.
I only found one running instance of a Gigabyte program at start up/services, but I was able to disable it.
Reply Helpful Comment? 0 0
Last edited by Xymox March 13, 2012 at 06:22 AM
#6
Quote from Xymox View Post :

I only found one running instance of a Gigabyte program at start up/services, but I was able to disable it.
If it were me, that would be the end of it, however I know that some folks can get bothered about any remnants of drivers or programs. As long as it's not big and taking up a lot of space, I'm generally content with making sure it doesn't run and manually deleting any related files I can find.
Reply Helpful Comment? 0 0
Joined Nov 2005
L8: Grand Teacher
3,503 Posts
456 Reputation
Original Poster
#7
Quote from RockySosua View Post :
If it were me, that would be the end of it, however I know that some folks can get bothered about any remnants of drivers or programs. As long as it's not big and taking up a lot of space, I'm generally content with making sure it doesn't run and manually deleting any related files I can find.
That's exactly my problem. I get hung-up on having everything surgically tidy. Big Grin
Reply Helpful Comment? 0 0
Joined Aug 2008
L99: Slicker than Ice
6,393 Posts
1,756 Reputation
#8
Quote from Xymox View Post :
That's exactly my problem. I get hung-up on having everything surgically tidy. Big Grin
then why didn't you re-install windows? Confused
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

Joined Nov 2005
L8: Grand Teacher
3,503 Posts
456 Reputation
Original Poster
#9
Quote from slapshot136 View Post :
then why didn't you re-install windows? Confused
Because I have 3 games I'm in the middle of. Plus, I'm running an SSD as my boot drive. And if you know anything about SSDs, a good bit of customization/setup goes into them. I couldn't use my backup image because it had Gigabyte software previously installed.
Reply Helpful Comment? 0 0
#10
What about using Sysprep to "reinstall" Windows on your new Mobo?

http://www.sevenforums.com/tutori...puter.html

Not sure if it would eliminate your legacy Gigabyte software installed on your PC, but it might be something worth looking into?
Reply Helpful Comment? 0 0
#11
Quote from Xymox View Post :
Because I have 3 games I'm in the middle of. Plus, I'm running an SSD as my boot drive. And if you know anything about SSDs, a good bit of customization/setup goes into them. I couldn't use my backup image because it had Gigabyte software previously installed.
Not THAT much customization/setup goes into it considering windows 7 automatically recognizes you have one and does most of the stuff for you..Just save your game save files and reinstall. Problem solved.
Reply Helpful Comment? 0 0
~~~~~~~~~~~ Check out my Youtube [youtube.com] ~~~~~~~~~~~
~~ Corsair Carbide 500R | ASUS Maximus IV Gene-Z | Intel i5-2500k 4.7GHz [canardpc.com] | Cooler Master Hyper 212 | MSI GTX 970 Gaming 4G | 4x4GB G.Skill Ripjaws X 1600MHz | Seasonic X650 PSU | Corsair Force 3 120GB SSD 2TB HDD 1x750GB HDD 1x640GB HDD| CM Storm Quickfire Rapid | Gigabyte Thor M7 | ASUS VS247H-P 23.6" Monitor x2 | Windows 7 Pro 64-bit~~

3DMark Firestrike Score [3dmark.com]

XBox Live Gametag - Reflection X13
Steam - jhu' X13_Y [steamcommunity.com]
Joined Nov 2005
L8: Grand Teacher
3,503 Posts
456 Reputation
Original Poster
#12
Quote from XReflection View Post :
Not THAT much customization/setup goes into it considering windows 7 automatically recognizes you have one and does most of the stuff for you..Just save your game save files and reinstall. Problem solved.
Depends how anal retentive you are. I follow this guide: http://www.overclock.net/t/115665...-ssds-hdds
Reply Helpful Comment? 0 0
Joined Nov 2005
L8: Grand Teacher
3,503 Posts
456 Reputation
Original Poster
#13
I went to HKEY_CURRENT_USER\Software and manually deleted the "Gigabyte" folder and then did a "Remove Entry" with with Revo uninstaller. Not the best way to go about it, but it's done.
Reply Helpful Comment? 0 0
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard