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help! i can't download the coupon printer!

stanco99 516 1,326 March 13, 2012 at 12:46 PM
ok, I am going crazy! I had a virus, took the computer (gatewaywindows 7) to system restore, I was able to print coupons before and now it keeps saying install coupon printer, this is on coupons.com, on smartsource the coupons print fine. I have tried all of their tips and to no avail, I can't print my wonderful coupons! please help, I will be forever in your debt!heart

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#2
Have you uninstalled the old coupon printer driver and then reinstalled it? Can you print normally?
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Vague questions receive vague answers . . . . . .
#3
Yes, check to see if it is still listed in your Add/Remove Programs, or whatever its called now in Win7. Try removing that first before reinstalling it.
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#4
I presume you're using IE 9? Add coupons.com as a Trusted site. If that doesn't work, try Firefox to see if the issue is isolated to just IE. Start there and see how it goes.
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#5
Quote from LiquidRetro View Post :
Have you uninstalled the old coupon printer driver and then reinstalled it? Can you print normally?

The printer and driver are installed, I can print word documents, smartsource coupons, pdf files, but when it comes to coupons.com, or coupon bug, I select the coupon, go to print and it says I have to install the "coupon printer", I install it, it sucessfully installs and when I go to try and print, it asks me to install it agian, over and over. the coupon printer is the program needed to "print coupons". If i could ask you to advise againRoll Eyes (Sarcastic)---that would be great, I do appriciate it so much.
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#6
Quote from menace33 View Post :
I presume you're using IE 9? Add coupons.com as a Trusted site. If that doesn't work, try Firefox to see if the issue is isolated to just IE. Start there and see how it goes.

its windows 7 and I have tried internet explorer and firefox and get the same meesagesConfused
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#7
Reinstall the printer driver.
Is this a network printer or a local printer?
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Last edited by evongugg March 14, 2012 at 05:57 AM
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#8
Quote from evongugg View Post :
Reinstall the printer driver.
Is this a network printer or a local printer?
Its the coupon printer...its not an actual printer.
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#9
It seems to me that the coupon printer is not recognizing the printer in the system.
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#10
Quote from evongugg View Post :
It seems to me that the coupon printer is not recognizing the printer in the system.

its the software that coupons.com has you install to print their coupons, I go to coupons.com, I select a coupon, I select print, it takes me to the page of "please install the coupon printer,a software that helps print coupons, so I install it, says installed, its on my computer as installed but when I go back to the website to print and select the coupon, I get the same page saying please install the coupon printer, I was on the phone with coupons.com and they tried themselves, unsuccessfully mind you, I spent 40.00 to hp with my wireless printer updating drivers, reinstalling printer etc and no dice. surely I didn't just spend 2000.00 on a computer only to figure out I can't print coupons, I might as well sell itRoll Eyes (Sarcastic), lol, but still any advise out there at all? thanks so much for all the responses thus far.......wave
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#11
Uninstall the software.

Download it again.

Right click on the installer and choose Run As Administrator. I'm curious as to whether the coupon.com software was installed with Admin rights so it could install all files and register all DLLs and set up all registry keys as it needs.
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#12
If all else fails, try creating a new user account with Admin rights, go to the site and try downloading/installing the software again and see if that gets you anywhere. The virus you had, or the system restore, may have dorked something up thats preventing the software from installing/un-installing/functioning properly.
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Last edited by Jeetyet March 15, 2012 at 08:52 PM
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#13
Quote from Jeetyet View Post :
If all else fails, try creating a new user account with Admin rights, go to the site and try downloading/installing the software again and see if that gets you anywhere. The virus you had, or the system restore, may have dorked something up thats preventing the software from installing/un-installing/functioning properly.
no luck on that, if the virus or system restore dorked something up, can it be fixed? or am I out of luck? can like a best buy or staples guy fix it? I think its beyond me at this point, because, I can't for the life of me figure out whats going on. thanks in advance.hug
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#14
no bb or st are not going to fix it;
you can try to create system backup and use ccleaner to fix registry; in the worst case you can do system restore;

you can try those :
uninstall
run ccleaner (fix registry)
remove program folder located in the program files
do not delete program files folder just program subfolder
reboot
run ccleaner;
reinstall software
reboot;

in the worst case you can use / press 11 to run a complete system restore to the original (out of the box ) condition.
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#15
So I am back trying to figure out why coupons.com wants me to continuely "install the coupon printer, I do, it installs and it NEVER works!Confused-------can print everything else except coupons.com coupons......baby steps would be fabulous on how to fix this ever so horrible problem.......anyone?Frown
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