Forum Thread

at&t enforcing 150/250gb caps? $10 per 50g over!

snitzle_iii 2,032 75 April 1, 2012 at 11:00 PM
My friend (u-verse) and I both noticed this month that our internet went up 10 dollars! Anyone know whats up with taht? usually i pay 22 and it shows 33. I tried to contact at&t however no customer service available as well as online chat. FAIL.

basically the only 3 major providers in my area are at&t *i still call them sbc cause thats when i first started using* comcast and verizon (norcal eastbay/san jo)

In the fine print it says Price includes 150gb of data/month for DSL or 250 gb of data/month for u-verse...a 10 per each 50 of additional data used.

the usw at&t dslreports community looks pretty dead. there is some activity for usw uverse. hopefully i will get a better response here. can't log into their "usage page" cause of user/pass. i have read that you can go over the cap of 150/250 3x times before you get charged. some people are reporting accurate usage. others are showing underused and that they are not being monitored.

i know that comcast basically does nothing as " If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use. At that time, we'll tell them exactly how much data per month they had used. We know from experience the vast majority of customers we ask to curb usage do so voluntarily." http://xfinity.comcast.net/terms/...amendment/


has anyone gotten charged for overage?

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#2
So your contract says you'll get charged for overages and you get charged for an overage?

News at 11...
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#3
Look at your bill it will tell you why it changed..... If you see an overage charge of $10 then there you go question answered.
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....


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#4
Quote :
can't log into their "usage page" cause of user/pass.
Curious...what does this mean exactly? You can't log into their usage page because you don't know the username/password? If so you should be able to get it reset either through technical support or customer service. There shouldn't be any way you shouldn't be able to get to your usage page (assuming it is accurate) unless it is not your account.
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#5
What legal activities are you doing to push over 250gb per month?
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#6
Quote from nizzy1115 View Post :
What legal activities are you doing to push over 250gb per month?
it could just be 150gb, OP diden't specify if they are on DSL or Uverse, but judging by the base price, I would guess DSL

something like HD netflix uses about 1,5gb per hour, so to get to 150gb all he would need to do is watch 25 hours a week.. which really isn't much, especially if there is more then 1 person watching
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#7
Assuming you tried to contact them at 1am on a Monday morning this is why you would not be able to reach anyone. Try during normal 8-5 M-F business hours.
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Vague questions receive vague answers . . . . . .
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#8
Quote from snitzle_iii View Post :
My friend (u-verse) and I both noticed this month that our internet went up 10 dollars! Anyone know whats up with taht? usually i pay 22 and it shows 33. I tried to contact at&t however no customer service available as well as online chat. FAIL.

basically the only 3 major providers in my area are at&t *i still call them sbc cause thats when i first started using* comcast and verizon (norcal eastbay/san jo)

In the fine print it says Price includes 150gb of data/month for DSL or 250 gb of data/month for u-verse...a 10 per each 50 of additional data used.

the usw at&t dslreports community looks pretty dead. there is some activity for usw uverse. hopefully i will get a better response here. can't log into their "usage page" cause of user/pass. i have read that you can go over the cap of 150/250 3x times before you get charged. some people are reporting accurate usage. others are showing underused and that they are not being monitored.

i know that comcast basically does nothing as " If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use. At that time, we'll tell them exactly how much data per month they had used. We know from experience the vast majority of customers we ask to curb usage do so voluntarily." http://xfinity.comcast.net/terms/...amendment/


has anyone gotten charged for overage?
http://sonic.net/
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You'll get crazy newbies who call 3x a day for 2 weeks straight, and post argumentative paranoia demanding the rebate is guaranteed, in writing, by certified mail, on their doorsteps, by tomorrow evening. Then all the other newbie sheep freak out, and THEY call 3x a day, for 2 weeks straight, and the paranoia explodes. And suddenly everyone's carting their paper back to the retailer demanding a refund.
Quote from yescooldude2012 View Post :
All those who CALLED to confirm.... Your dad should have silently slept that night.

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#9
Quote from mrbobhcrhs View Post :
Look at your bill it will tell you why it changed..... If you see an overage charge of $10 then there you go question answered.
bill just says at&t internet service 33.00 vs the usual 22.00. doesnt show "detail" an overage or anything. will call now as customer service is open.

Quote from menace33 View Post :
Curious...what does this mean exactly? You can't log into their usage page because you don't know the username/password? If so you should be able to get it reset either through technical support or customer service. There shouldn't be any way you shouldn't be able to get to your usage page (assuming it is accurate) unless it is not your account.
just dont have the user/pass info so simple issue of loggin in

Quote from nizzy1115 View Post :
What legal activities are you doing to push over 250gb per month?
i have dsl and not uverse (250). just streaming youtube, pandora, netflix ect, gaming
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Last edited by snitzle_iii April 2, 2012 at 02:06 PM
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#10
What happens if you exceed your data plan?


You will receive a notice the first time your usage exceeds the data plan. We will send you alerts if your usage approaches or exceeds the amount of data included in your plan. If you exceed your monthly data plan a third time we'll charge you $10 for each additional 50 GB of data provided to you that month. You'll be charged $10 for every incremental 50 GB of usage beyond your plan.
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#11
figured it all out my
my 1 year contract ended so +10 for my acct
also note that all services receive a 3 dollar increase
my 3Mbps use to be 20 a mo (10 more since im off contract) and +3 to increased all services
3mbps 6mbps
spoke to retention
no contract 28 ?
19a month 21mo
23 mo 28 mo

got my log in info checked shows


As of Apr 02,2012 you have 6 days left in your bill cycle. Analyze Past Usage View your recent data usage trends here and also create reports based on past data usage.
xxx-xxx-xxxx
Alert: You have exceeded your data usage coverage plan.
This progress bar represents the amount of data usage overage for the usage period. 70.83 of 100 GB used Alert: You have exceeded your usage data pack. 2 * 50 GB ($10 each) data pack(s) added Learn More
186.33 GB downloaded The amount of gigabytes used to download media and other data from the Internet. 34.50 GB uploaded The amount of gigabytes used to upload media and other data to the Internet.
Usage Details

Below is a breakout of your daily data usage for the period you selected. It outlines your total number of downloads and uploads as well as the total gigabytes used per day.
Usage Period The dates that usage is being tracked. Download (in GB) The amount of gigabytes used to download media and other data from the Internet. Upload (in GB) The amount of gigabytes used to upload media and other data to the Internet. Total (in GB) The total amount of gigabytes used to download and upload media and other data to the Internet. (dl) (up) (total)
03/31/2012 1.63 1.59 3.22
03/30/2012 12.34 2.31 14.65
03/29/2012 14.65 2.20 16.85
03/28/2012 14.30 2.01 16.31
03/27/2012 12.36 1.35 13.71
03/26/2012 0.07 0.02 0.09
03/25/2012 0.00 0.00 0.00
03/24/2012 6.70 0.98 7.68
03/23/2012 21.47 2.59 24.06
03/22/2012 12.56 2.11 14.67
03/21/2012 16.22 2.63 18.85
03/20/2012 14.11 2.51 16.62
03/19/2012 10.61 2.40 13.01
03/18/2012 9.63 1.37 11.00
03/17/2012 3.50 1.07 4.57
03/16/2012 7.65 1.59 9.24
03/15/2012 3.79 2.08 5.87
03/14/2012 6.24 1.40 7.64
03/13/2012 5.35 1.38 6.73
03/12/2012 10.31 1.83 12.14
03/10/2012 0.32 0.02 0.34
03/09/2012 2.52 1.06 3.58
Totals 186.33 34.50 220.83
*Important Information: Usage of customers that have not exceeded 100 GB will be measured weekly. Once a customer exceeds 100 GB, usage will be measured daily. Usage is posted on the web site within 4 days from collection.

Please note that the usage collection period may not coincide with the billing date.

*will update you to let you know if am actually going to be charged
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#12
$33 is correct. Your promotional discount is OVER.
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#13
finally got into my account and saw

Dear AT&T High Speed Internet Service Customer,

We want to remind you that your AT&T High Speed Internet service includes 150 gigabytes (GB) of data for each billing period.

You have exceeded 150 GB this billing period.

We'll waive the charges for additional data this month and notify you as your usage approaches 150 GB in future months.

The next time you exceed 150 GB you'll be notified, but not billed. However if you go over your data plan in any subsequent billing period, we'll provide you with an additional 50 GB of data for $10. You'll be charged $10 for every incremental 50 GB of usage beyond your plan.

Here are some tips to help you manage your usage:
Track your usage* by visiting att.com/internet-usage. Just log in using your primary AT&T email ID and password.
Secure your wireless gateway/router. If you use Wi-Fi at home and you have not secured it with a password, someone nearby with a computer or Wi-Fi enabled device could access your home network and use your high-speed Internet service, which could increase your monthly usage.
Manage household usage. If you have family members, children or friends who share your Internet connection, remember that their online activity will count toward your 150 GB data plan. AT&T Parental Controls is a free tool included with your service that enables you to customize access to websites, e-mail, instant messaging, chat, message boards, and more for each family member. You can even set time limits for access to the Internet.
For questions or additional tips on managing your Internet usage, please feel free to review our helpful FAQs and take advantage of our data calculator at att.com/internet-usage.

Thank you for choosing AT&T.

Sincerely,

Your AT&T High Speed Internet Customer Care Team

havnt spoken to retention yet i guess only customer relations
49.99+7taxes+fees 12mb and 250mins phone
or
59.99+7taxes+fees 12mb unlimited long distance ect
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Last edited by snitzle_iii April 2, 2012 at 05:24 PM
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#14
Quote from nizzy1115 View Post :
What legal activities are you doing to push over 250gb per month?
I can't answer for the OP, but I push 250 GB and often go over. I work from home and regularly push large databases, backups and software modules around, plus I stream Netflix, play games, people in the house use YouTube, stream video, play online games, stream Hulu, Spotify, etc.

It's really very easy to do so legally.
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Last edited by redmaxx April 2, 2012 at 09:21 PM
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#15
Quote from redmaxx View Post :
I can't answer for the OP, but I push 250 GB and often go over. I work from home and regularly push large databases, backups and software modules around, plus I stream Netflix, play games, people in the house use YouTube, stream video, play online games, stream Hulu, Spotify, etc.

It's really very easy to do so legally.
yep. well 1 i am on the 150g plan and not the 250 as the 250 is for uverse fiber customers. youtube uses bandwidth like crazy i looked at 114mins of youtube @ 720p or 1.9hours. lets round up to 2hours. I do not watch tv at all or if i do its on hulu/netflix ect. Today i did not watch any tv. so 1 hour of 720p is 5x12@20mb for 120mb/h. 240mb for 2 hours x31days 7440mb/1024=7.2gb+gaming netflix ect. then i do steam music (weekly dj sets and or dl dj sets that are a few hundred mb per session) there is also gaming and or patches both weekly/bi weekly. as well as dling games/apps. bf3 is 14gig download!. Again there is a lot of content and or content that dl on the fly ie itunes (podcast including lectures). 250gb per month aint even that much imo.

240p

Bits Per Second (down): 400-500Kb
Bits Per Second (up): 5-9Kb
Data used per 5 minute video: 8.333MB
360p

Bits Per Second (down): 900Kbps - 1.1Mbps
Bits Per Second (up): 15-20 Kbps
Data used per 5 minute video: 13.333MB
480p

Bits Per Second (down): 1.5-1.6-1.7Mbps
Bits Per Second (up): 20-26Kbps
Data used per 5 minute video: 20MB
720p

Bits Per Second (down): 20+ Mbps
Bits Per Second (up): 320Kbps
Data used per 5 minute video: 37.5MB
1080p

Bits Per Second (down): 20+ Mbps
Bits Per Second (up): 320 Kbps
Data used per 5 minute video: 62MB
We've traditionally been big fans of 720p videos on YouTube and always knew that they used up more data than the standard 360p and 480p versions. However, we were surprised to find out that for every 5 minutes of video footage we loaded we were using up 37.5MB of our monthly cap.

"YouTube and Video Streaming

A common misconception about video streaming seems to be that it doesn't use up as much bandwidth as downloading a movie and storing it on your hard drive. This couldn't be more incorrect. It's important to remember when using streaming services like YouTube that every time you watch a video you're using the same amount of data as if you'd downloaded it in file format. Probably more seeing as many files come in Zipped form, allowing them to be transferred in a simple format before 'expanding' on your hard drive.

So watching a YouTube video, then coming back another time and watching it again is therefore equivalent to downloading the video twice. The only situation in which this wouldn't apply is if you left the page open and simply pressed "play" again without refreshing it.

Even if you click "play" on a video and only watch half of it, chances are you've still downloaded the whole thing.

Ever noticed that light red bar at the bottom of a YouTube clip? That's how much of the video you've currently downloaded. The solid red bar is how far in to watching the clip you actually are. So even if you've only watched half, by the time that light red bar hits the end there's no point in stopping to save on bandwidth; you've already paid for the whole thing out of your monthly cap.

We've decided to use YouTube as the primary example for video streaming simply because of its massive size and world-wide proliferation. But these figures will be similar for most other video streaming services.

YouTube has become a global phenomenon. It is estimated that YouTube now exceeds 2 billion views per day, making it the world's largest single distributor of video content. But how does it affect you and your monthly cap?

We downloaded an internet usage meter and logged just how much data YouTube eats up of our cap every month. Despite our own familiarity with all things technological we were still surprised at some of the results.

We tested all of the video resolutions offered by YouTube and found an average usage for each one. Here are our findings.

For accuracy we measured the speed at which each video downloaded, as well as the amount uploaded per second and the final amount of data that had been downloaded. The final amount of data downloaded for each resolution type has been displayed as what would be expected for a 5 minute video.

240p

Bits Per Second (down): 400-500Kb
Bits Per Second (up): 5-9Kb
Data used per 5 minute video: 8.333MB
360p

Bits Per Second (down): 900Kbps - 1.1Mbps
Bits Per Second (up): 15-20 Kbps
Data used per 5 minute video: 13.333MB
480p

Bits Per Second (down): 1.5-1.6-1.7Mbps
Bits Per Second (up): 20-26Kbps
Data used per 5 minute video: 20MB
720p

Bits Per Second (down): 20+ Mbps
Bits Per Second (up): 320Kbps
Data used per 5 minute video: 37.5MB
1080p

Bits Per Second (down): 20+ Mbps
Bits Per Second (up): 320 Kbps
Data used per 5 minute video: 62MB
We've traditionally been big fans of 720p videos on YouTube and always knew that they used up more data than the standard 360p and 480p versions. However, we were surprised to find out that for every 5 minutes of video footage we loaded we were using up 37.5MB of our monthly cap.

Now remember, the speed at which you download has little to do with your monthly cap. We were only able to find the final size of the YouTube videos by physically downloading them as files in each resolution and finding an average size.

You might think that you don't watch even nearly enough YouTube for this to matter to your monthly download cap, but think carefully. Videos are embedded in everything from online newspapers to review sites and even Facebook these days. Every time you stream a video you're most likely using one of these resolutions. We're not saying you should stop streaming online content, we just want you to realise the amount of data you could be potentially using each month, even if you think you're not a heavy internet user."
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