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Sears credit card charge even if you do not pick up your order

lovewinsgr2 468 April 6, 2012 at 08:07 AM in Other

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Hi everyone,

I know that might be the right place to post this but it is really very important for everyone to know.

I have 2 store pick up orders at sears since October of last year and I never picked them up, found out that they charged my credit card for both and one of them says picked up which I never did so I called and they refunded me one order and I have to contact the store to cancel my order and ask for a refund as they won't cancel your order unless you ask for it.

look at your credit card if you had a pick up order that you never picked up and you will see a charge from them.

Hopefully this would help someone, I was so mad when I found that.


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Quote from wizard7926 View Post :
I think JCP does it right -- ordered for pickup, didn't get a chance to get down to the store (a good half hour south of me), and they simply refunded my money when I didn't pick it up by a certain date. They win, I get my money back, not that difficult.

For the people saying it's like ordering a pizza, please. It's not like they ordered a custom item and then decided they didn't want it; Sears can sell the item again to someone else.
First sensible post in the thread. I guess OP just got bombarded by "DUMBER" people. He meant no ill for anybody and just probably wanted to contrast JCP/WM etc with Sears. JCP and WM don't charge unless you pick up. Sears charged him regardless.
Reply Helpful Comment? 0 0
The question is, is the item still waiting for you? Can you go today and pick it up?
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Quote from lessalesa View Post :
The question is, is the item still waiting for you? Can you go today and pick it up?
If it is, they should be charging storage fees to OP.
Reply Helpful Comment? 0 0
Thank you. I was looking for an answer to this exact question. My situation was that I ordered online for in-store pickup (to get cashback), but when I got there, they didn't have my order in their system (of course). As the item was in stock, I decided to purchase it off the shelf, as I needed it that day. I wasn't sure if I didn't pick up the order if I would be charged or not (as a previous experience with Kmart, they never charged me unless I picked it up). Clearly now I need to cancel the online order, or I get charged for that as well. Thanks for the thread. TU
Last edited by jazzfan99 April 12, 2012 at 05:37 PM
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