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Heads up! AT&T will start unlocking iPhone this Sunday, April 8

trojanvirus 1,980 382 April 6, 2012 at 12:06 PM in Tech & Electronics (6) More AT&T Business Deals
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Last Edited by widgit April 6, 2012 at 01:19 PM
Probably not a deal but 9to5Mac just reported that AT&T will start unlocking iPhone in good standing. Here is the statement on 9to5Mac [9to5mac.com]

“Beginning Sunday, April 8, we will offer qualifying customers the ability to unlock their AT&T iPhones. The only requirements are that a customer’s account must be in good standing, their device cannot be associated with a current and active term commitment on an AT&T customer account, and they need to have fulfilled their contract term, upgraded under one of our upgrade policies or paid an early termination fee.”

Apparently it's due to the many complaints that Tim Cook's office received from AT&T customers. I would like to think that the SD community has a lot to do with that.
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Community Wiki

Last Edited by dar_p October 13, 2012 at 08:00 AM
new process you have to go to this website for unlock

https://www.att.com/deviceunlock/client/en_US/



According to AT&T, 4/28 was the last day that they will unlock iphones for people without AT&T service. A memo was sent to all reps. If you have a case that was opened before 4/28, you are still good to go and should get your unlock.

For those eligible to unlock the process is immediate- no more case numbers. ATT can input the IMEI and unlock in a few mins- just did this today


those who have att case submitted try this with sam:-
This is how i unlocked video

Check unlock:
iphoneox.coml
http://www.dev.mk/



Chat Link [liveperson.net]

ATT FORUM DISCUSSION [att.com]

[Guide] Unlock Your iPhone Without Losing Your Untethered Jailbreak [unlockboot.com]

If eligible, it is possible to have the iPhone 3G and 3GS unlocked immediately. AT&T will generate a ticket and respond anywhere from 1-7 days for those with an iPhone 4.

Quote from jazbati :
Just called (611 from my AT&T phone). Rep confirmed that my phone was out of contract and there were no outstanding dues. Also asked for my IMEI number. Transferred me to tech support. Tech support sent me an e mail with a pdf attachment which contains the following instructions
The Csr rep tried to tell me if you are an excessive data user, you are not eligible, this is not true for unlimited dat plan customers. (of which I am an excessive data user with unlimited)

To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.

So apparently you only have to restore your phone and itunes realizes that Apple has removed lock from your phone. There are no codes etc to enter like with other phones.
This is my personal 3G phone which I got from AT&T and was under contract for 2 years.
Rep told me you can unlock only 5 phones in 12 months. I had unlocked 2 AT&T go phones from a earlier slickdeal.

Happy unlocking to all.

update from puneet_pal
I just got my iPhone 4 unlocked through AT&T tech support, It was a wait of over 20 mins but worth it after I got the unlock confirmation email from AT&T. After this I followed the steps mentioned in that email (same as above steps) and bingo I got a message that your iPhone is now unlocked. But by doing this all my apps are lost and I cannot seem to recover those from my backup. But it doesnt matter to me but may be few of you may not like this.

update:
Follow my steps and you will get your phone unlocked:
Email icare3@amcustomercare.att-mail.com and let them know you have purchased the phone at full retail price.
State that your contract has ended.
You will get an email saying they need proof and proof must be faxed.
Email back and state that you no longer have proof.
You will get another email stating that you can go back and get the proof
Email back and state that you have tried and the store no longer gives out receipt thats over one year old
You will get a case number
Email back and state you are going out of country in 3 days.
You will get an email stating that your phone has been unlocked.

I have an Iphone 4 with active contract. just FYI.

Good luck.

How to check IMEI
1. *#06#
2. Setting > General > About > IMEI
3. On the Sim Tray.
4. google tinyumbrella
5. through itunes's setting


Questions:
1). What is the from address of unlock instructions email ?
Answer: G10210@ATT.com for me (bluekiwi)
2). If I have unlocked and jailbreak phone, still the steps are same OR do we have to take any additional precautions ?
Answer: http://unlockboot.com/2012/04/unlock-your-iphone-without-losing-your.html (harrychang)

Let us Track Response Time (enter your case details here):
Case Open Dt Status
4/13/2012 emailed icare3@amcustomercare.att-mail.com with IMEI only. Recieved unlock 24 hrs later.
4/12/2012 chat received CASE # now waiting
4/11/2012 called & email 4/13/2012 @11.30am and now got email @ 6pm its unlocked. Yahoooooo
4/12/2012 Chat Still waiting Update: 4/14/2012 iPhone unlocked; No email
4/12/2012 Still waiting
4/10/2012 Chat Still waiting
4/08/2012 Call Still waiting (GoPhone Cust) Update: 04/13/2012 iPhone unlocked; No email/phone confirmation
4/08/2012 Call Still waiting (Monotorious) (customer care) ***Update*** 04/08/2012 Unlocked NO E-MAIL used http://unlockboot.com/2012/04/unlock-your-iphone-without-losing-your.html
4/11/2012 Unlocked on 4/13/2012 (for malina311 )
4/11/2012 Unlocked on 4/13/2012 (for flyneo )
4/8/12 (morning) Still waiting (gophone customer) Update: one phone unlocked after opening second case 4/14, email received; one unlocked without email around same time; last unlock issues 4/19
4/12/2012 Called got it approved 5/3/2012
4/11/2012 email still waiting
4/9/2012 Call Still waiting. Got Case Number.
4/11/2012 Chat Unlocked on 4/13/2012 (for Zikaru)
4/14/2012 Chat Unlokced 4/17/2012 (no email)
05/28/2012 Live Chat support, case closed and phone unlocked on 06/01/2012. Notified by email.

....--- The status check tool may give you incorrect information. My iphone 4s was unlocked last week but the tool still shows it is locked to at&t. I called Apple and confirmed it is indeed unlocked.
In the morning when I checked the status of my phone it said Factory Locked= YES, but now it does not even shows Factory Locked heading anymore and it says Authorized unlock possible. What does this mean? I am still waiting for the e-mail from ATT.




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3,526 Comments

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#2776
Quote from Rangerwolf View Post :
Just got off the phone with an ATT rep about ym case. she says it'll be resolved next week and i will get the unlock. However the big tidbit was that you can only unlock 5 iphones per number so every att account will have a limt. I'm not a customer however Big Grin

when did you submit your case?
Reply Helpful Comment? 0 0
#2777
Quote from milko View Post :
No unlock for me as well. Phone Still under contract for a yr, not at&t wireless customer. Bought on cowboom.
icare3 email: phone still under contract, cannot unlock
phone usa: same response
intl email: template email below
AT&T will unlock an iPhone under the following circumstances:

• The person requesting the unlock is a current AT&T customer or a former AT&T customer who can provide the phone number or account number for their account.

• The iPhone was designed for use on AT&T’s network; all contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied

• The iPhone has not been reported lost or stolen.

Also, current customer accounts must be in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days. Former customer account may be eligible for unlocking so long as they owe AT&T no Early Termination Fee or other unpaid balance.

**AT&T will unlock an iPhone for an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification; and for a person who purchased the iPhone from an authorized location at the 'no commitment' price and can provide proof of purchase.
same thing. I bought iphone 4 from cowboom, and it is still under contract. chatted a few times with at&t and the phone is ineligible to unlock. Frown
Reply Helpful Comment? 0 0
#2778
Quote from itchy8 View Post :
same thing. I bought iphone 4 from cowboom, and it is still under contract. chatted a few times with at&t and the phone is ineligible to unlock. Frown
don't give up. I have chatted with 1 rep and she flatly said that my 2 iphone 3gs are not eligible due to history (WTH is that). After I closed the chat session, I opened another one and the new one said that I am eligible and give me the case number. I confirmed with her 3 times that she is sure and she stated that she saw no problem for unlocking my 2 phones. Same thing happened to me on 04/20 when I tried to request unlocking my Iphone 4, three reps told me that my Iphone was listed as stolen phone and denied my request by phone, chat and email but I kept trying (phone, email, chat) and I got it unlocked even I have no idea which one got me thru
Reply Helpful Comment? 0 0
#2779
i bought an iphone 4 on ebay and it had AT&T sim card inside. can i give this number to the customer service to ask for the unlock or this will ask for more details?
Reply Helpful Comment? 0 0
#2780
I'm wondering if anyone has experienced this. I got the unlock email for my iPhone (AT&T customer). But it's not unlocked. How long do we have to wait before the unlock is in effect?
Reply Helpful Comment? 0 0
#2781
I also got an unlock email from AT&T 2 days ago. But it is still locked per the information on imei.info. Because my phone is jailbroken, I tried the procedures by Redsn0w and by SAM but it is still locked.
Reply Helpful Comment? 0 0
#2782
I keep getting idiot ass call centers that keep talking about a case number. -_-'
Reply Helpful Comment? 0 0

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#2783
Quote from makaiveli View Post :
I keep getting idiot ass call centers that keep talking about a case number. -_-'
Not sure where you're getting at?
Reply Helpful Comment? 0 0
#2784
Quote from littyboy View Post :
Not sure where you're getting at?
There are call centers of AT&T that are still insisting that they use a case number instead of an immediate unlock?
Reply Helpful Comment? 0 0
#2785
My phone is FINALLY unlocked! 4S!

I had my friend request it yesterday! Looks like they don't care about non-ATT customers anymore.

My two requests that I put it over 2 weeks ago are still unresolved!

Quote from makaiveli View Post :
There are call centers of AT&T that are still insisting that they use a case number instead of an immediate unlock?
You do know that many reps don't have access to Apple's whitelist right? You're calling people idiots for no reason.
Reply Helpful Comment? 0 0
Last edited by p2RLit May 3, 2012 at 01:28 PM
#2786
Quote from johnnash View Post :
I'm wondering if anyone has experienced this. I got the unlock email for my iPhone (AT&T customer). But it's not unlocked. How long do we have to wait before the unlock is in effect?
same thing. got unlock email but after backup/restore, it's not unlocked.
Reply Helpful Comment? 0 0
#2787
For those with a 'case number'...do they provide you with an actual number? They didn't provide me with anything and when I called in to check the status of my unlock, they said that they're unable to check it..
Reply Helpful Comment? 0 0
#2788
Is AT&T doing the unlock right away for iphone 4 or do we need to wait for a week before its unlocked?

Thanks.
Reply Helpful Comment? 0 0
Joined May 2010
L85: On the hunt for a SD
1,441 Posts
251 Reputation
#2789
Quote from spacedust View Post :
Is AT&T doing the unlock right away for iphone 4 or do we need to wait for a week before its unlocked?

Thanks.
They aren't even unlocking anyone anymore. (besides AT&T cust)

If you are a non-AT&T customer, you will get the bird and the fecal matter which comes after.
Reply Helpful Comment? 0 0
#2790
So what can we do if we got the phone from craigslist/ ebay and aren't a ATT customer?
Reply Helpful Comment? 0 0
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