Heads up! Best Buy Stores Closing - Save Up To 20% On Everything* YMMV B&M

Here, here. The idea of an execution without a trail just makes me ill. We should all demand a trail!



Amen. You just described my last pickup at best buy, and I DO mean last. I went two hours after I got the pickup, had 12 blue shirts try to avoid making eye contact with me while I stood at the 'store pickup' line, had the customer service guy taking other customers and ignoring me, when I've been there 15 minutes someone finally tells me that they arent servicing the pickup line now, then they dont have the item, then the guy argues with me when I tell him to just cancel it. Stupid.

Everything they have is cheaper somewhere else, where I probably dont have to pay tax, and the purchase and delivery are easier. Nobody trying to sell me extended warranties, setup, geek squad and monster cables.

I say we dont even wait for them to go bankrupt. Just push everyone into the pacific and tell them to start swimming!

Wait, we'll give them a trail first.

if BB had the same model as Amazon, no B&M, just online services, they could probably offer even better competitve prices. You have to factor the drain of the physical store overhead vs. Amazon's just having several major warehouse locations. If BB were to be like Amazon in being just online, who would be the showroom of the electronics and applicances...all you'd left truly would be Sears, that is nationwide. Then the limited selection of Target and Walmart, and then the local chains, like Frys, who only have a few stores in the US, moreso on the midwest and west coast.

Well not the same they have to think outside the box and as you mentioned that would leave Sears to be the big store to offer appliances. One thing I loved for example recently I price matched a fridge Sears had it 20 bucks cheaper went to lowes and they price matched it and offered me the 10%. If lets say BB had that same model and Amazon had it cheaper they price match and offer me 10% (or a reasonable compensation) than I would buy. Most of the things I see at bestbuy when I go are very expensive and there customer service is doesnt know why this product is better than the other.

I wonder if the model of Lowes can also be applied to Best Buy At first I was thinking yes, but product demand for items at home improvement store vs. an electronics store may be a factor they couldn't. Lowes offers great prices, 10% coupons on all pricing, whether its regular, sale or clearance, etc. AND, typically, Lowes customer service is just a different class IMO. Not all Lowes has great service, but the one I go too, they know me and always take care of me.

Just wish I knew what drives BB to stay in the model they are in now, which has been failing them.

regarding the laptops, Staples and Office Depot has some pretty good sales that BB couldn't touch. BB should partner up with some of the "seasoned" SDers of BB deals, make them Cowboom agents to help them sell some goods that lay dormant in their store, but desired in other areas

You mind maybe putting what state: "The Loganville" Best Buy is in ? .....noobster..

The ones who are supposed to know know, mr. 'member since March 2012'

Your thinking like Obama...

Do you think if I just order something online it magically ends up at my front door?

No...

People need to run the warehouse, people need to pack the order, people need to keep the servers running that run their web sites, people need to answer the phone when people call, delivery drivers are needed to deliver the item to you, people are needed to install some of those items, people are needed to repair them when they are still under warranty.

Is the process more streamlined? yes. This makes the process cheaper.

YOU yourself are part of the problem visiting sites like this trying to get a good deal if your worried about the health of a company stuck in the 80's with their business model.

As for free of tax. That is NOT true. I don't know of a state with a sales tax that does not expect you the buyer of the item to report the purchase and pay the proper sales tax to the state. It's just that no one does this. (well.. almost no one)

(full disclosure, I work in a industry that supports companies that ship items to peoples home that you could buy at BB if you felt the need)

Of all those people you mentioned (warehouse People, product packers, IT people, helpdesk people, delivery drivers) how many people are in your state?

Also, realistically, how many people actually claim the sales taxes on purchases through Amazon.

Yeah, that was pure stupidity. If I was an employee, I'd go see if we had the same product in stock, and check the seal, and if they look alike, then its sealed, and give you a full refund. OR, open it, verify it was new, seal it with a best buy sticker with a note, give you a full refund and send you on your way.

Wonder if a new change of CEO may shake things up overall vs pockets of store offering the expected service we would think to find at their stores.