Don't waste your time with the CEO or president. You'll want to come down a few levels to the vice-president of sales or the vice-president of marketing or someone like that. You can almost always find their contact information in the "Media Relations" section of the company's website.
About 5 month after payment to the merchant was disputed Capital One employee paid to the merchant(by mistake) and now Capital One is trying to recover that amount from the cardholder( by blaming for not submitting a reply for the dispute verification, which was submitted on time and as requested).
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