did anyone get the warehouse burnt down BS from them?
Our valued customers:
On Sunday April the 15th, at approximately 8 pm, we had a fire at our warehouse which ended up injuring a firefighter, and burning our warehouse to the ground and destroyed all our inventory. At this time we suspended all our sales on Amazon and our website. The following day we sent out notices to all our customers that fake shipping tracking numbers were sent out, hoping we would get back to business soon and resume shipping following day, which turned out to be a terrible decision on our part. We immediately started consulting with our bankers , insurance companies, and suppliers, hoping to temporarily for them to dropship our products directly to our customers. Unfortunately due to the police investigation, and the length of time it is all taking, we will not be able to resume shipping products out till Friday May the 11th, which at time we will ship out next business day service.
So here is our proposal to you:
If you decide that you can wait that long for your product, we will refund 33.33% of your purchase with no limit, on the day we ship out, and refund full amount if purchase is under $25.00. We NEED to do this for two reasons, first we cannot afford to lose you as our customer, and secondly, we cannot afford to have negative rating with Amazon, which may ultimately result in suspension of membership. Of course, if you decide you cannot wait that long, please request a cancelation and we will be happy to do that.
Finally, no matter what you decide, all of us at PD Distributors deeply apologize for this, and also would like to ASK you to please send Amazon positive feedback , since we expect lots of negative ones which might make Amazon severe their relationship with us. Thank you very much for your understanding.
33% back is making this a super sweet deal, didn't expect to get this for $67
I asked for my refund on 5/11 since I emailed them 3 days before that date to confirmed but no response. I ended up filing a claim with Amazon. Pretty crappy of them, regardless if their warehouse did went in flames or not! Of course, it would have been great if they indeed ship it for 33% off, but now I will have to take the Amazon GC if they don't ever respond (BTW, you have 60 days to accept it).
I received my refund yesterday.
Last edited by cruelfairy; 05-18-2012 at 11:28 AM..
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