High volume products on Amazon can sell 100k units per year. # of reviews might be 1k or less. All kinds of customers post reviews, but unfortunately Amazon's system often drives customers with support issues to post reviews when actually seeking support. Ave defect rate is less than 1% on our products. So you have 1% or less of customers with product issues, but they make up 20-30% of reviews. We always reach out to help. Folks, JLab is not out to scam anyone, or imitate any other brand. We are the real deal, and we take customer satisfaction way seriously! I challenge any one to try these earphones. They are truly awesome. If you don't love them, return to Amazon for a full refund and we'll pay your return freight, and offer you any other earbud for free, with our apologies. Let's see Shure or any other brand do that, and for $34.99! If you have any questions, call us up toll free to chat any time. 1.866.358.6640.
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