AT&T 6mb DSL Internet Price Promo Question

do we HAVE to call or can we use Online Chat to get the deal? I just hate talking on a phone.

Quote from vvilliamm : hmm is att dsl the only isp in your area.. 50 a month is kind of high for only 6mbps

Yeah, this is the best I can get in my area.

You should have comcast's rates on hand and be seriously willing to switch. If they dont budge then do switch.

Quote from Tonedeaf : it's really simple, just call in and ask for a cheaper rate. If they won't budge, then threaten to cancel and go to cable. I have had 6mb service for anywhere from $20 to $25 per month for the past 3 years.

Not necessarily as easy as that. I called early in February. They would only give me a discount if I moved to U-verse dsl. I declined because it would require a new modem that you can only get from them. A few days later I received an email thanking me for switching.

The CSR crammed me when "checking to see what he could do for me". I called and cancelled the service I didn't order. A week or two later I received an email notification that the gateway/modem had shipped. I called to discover the order was active and cancelled it a second time. To cover my bases, I called back two days later. They had no record of the cancellation.

That third call finally got it cancelled cancelled. Sent the modem back and they received it in March. They didn't credit me with the return and demanded $100 plus late fees. They swore to me they got it fixed about a week ago. I should know next week if they have or not.

Quote from marg_fan : Not necessarily as easy as that. I called early in February. They would only give me a discount if I moved to U-verse dsl. I declined because it would require a new modem that you can only get from them. A few days later I received an email thanking me for switching. The CSR crammed me when "checking to see what he could do for me". I called and cancelled the service I didn't order. A week or two later I received an email notification that the gateway/modem had shipped. I called to discover the order was active and cancelled it a second time. To cover my bases, I called back two days later. They had no record of the cancellation. That third call finally got it cancelled cancelled. Sent the modem back and they received it in March. They didn't credit me with the return and demanded $100 plus late fees. They swore to me they got it fixed about a week ago. I should know next week if they have or not.

wow sounds like a bad situation went bad to worse. Hope you get your money back. Do you have the 6mb DSL for $20 /mo ?

Quote from Jbrizzel : wow sounds like a bad situation went bad to worse. Hope you get your money back. Do you have the 6mb DSL for $20 /mo ?

No. After the third cancellation, they gave me $10 monthly credit on DSL and a $5 monthly credit on home phone service. Of course $3 of the DSL credit got eaten by the rate increase earlier this year. I'm paying $33 a month instead of $40 for my 6mb DSL. I am paying $17.00 less on my combined bill now. If I want DSL for $20, I'll have to switch to U-verse DSL.

Not going to happen.

No need to get my money back. I refused to pay the bill for the service I didn't order and the equipment I sent back.

Quote from marg_fan : No. After the third cancellation, they gave me $10 monthly credit on DSL and a $5 monthly credit on home phone service. Of course $3 of the DSL credit got eaten by the rate increase earlier this year. I'm paying $33 a month instead of $40 for my 6mb DSL. I am paying $17.00 less on my combined bill now. If I want DSL for $20, I'll have to switch to U-verse DSL. Not going to happen. No need to get my money back. I refused to pay the bill for the service I didn't order and the equipment I sent back.

What's so bad with U-Verse other then the modem requirement?

Quote from Jbrizzel : What's so bad with U-Verse other than the modem requirement?

You mean other than their customer service?

I'm a computer tech by trade. I want to have some control over the process if my internet service isn't working. If the gateway/modem dies, I don't want to wait a week or two for AT&T to send me a replacement and pay whatever cost they decide they want to bill me because they have me over a barrel.

What happens when it turns out it isn't a bad gateway/modem but an issue with the line? Then I have to wait another week or two for a service call. If I'm without internet service for a month, how easy do you think it would be for me to get a billing credit for it? Judging from this fiasco, I don't think it would be very easy.

With my existing setup, I can eliminate everything on my side of the equation in less than an hour. Is that worth paying an extra $13 a month for six or twelve months? Right now, it is for me. Ask me again in ten months when my discounts expire and I try negotiating a lower rate. I may have a different answer then.

Edit: I just called AT&T to verify my billing issue has been taken care of. "We see that you have a past due amount on your U-verse account." FML

ok, i just did the online chat with STEVE who gave me a $19.99 rate for 1 YEAR. you DO NOT HAVE TO CALL ON THE PHONE TO GET THIS PROMO. http://www.att.com/econtactus/#

Quote from Mr King : ok, i just did the online chat with STEVE who gave me a $19.99 rate for 1 YEAR. you DO NOT HAVE TO CALL ON THE PHONE TO GET THIS PROMO. http://www.att.com/econtactus/#

Nice, who likes talking to those att noobs anyways

Quote from Jbrizzel : Nice, who likes talking to those att noobs anyways

Personally, I just hate talking on a phone at all. I would rather have all the info in front of me typed out so i can go over it if i want. Now alot of ppl may not be that way, but I am. Your mileage may vary.

Quote from Mr King : Personally, I just hate talking on a phone at all. I would rather have all the info in front of me typed out so i can go over it if i want. Now alot of ppl may not be that way, but I am. Your mileage may vary.

What chat channel did you select? I ended up talking to a girl names Victoria I think and she said she would call me in 2 days, which will be this Monday for some "new" promo deals... I ended up giving her my number to call me back.

I asked about the $20 /mo on the 6mb promo deal but she couldn't do anything she said unless I waited 2 days which doesn't make any sense to me,

Quote from Jbrizzel : What chat channel did you select? I ended up talking to a girl names Victoria I think and she said she would call me in 2 days, which will be this Monday for some "new" promo deals... I ended up giving her my number to call me back. I asked about the $20 /mo on the 6mb promo deal but she couldn't do anything she said unless I waited 2 days which doesn't make any sense to me,

Adjustments & refunds

Quote from Mr King : Adjustments & refunds

Yuhp, that's what I selected. wow, why didn't I get it like you? lol