Did you buy this cable modem or did the phone company provide it? If it's the cable companys, then just have them sway it out. If it's yours, did you call the cable company when you bought it and have them provision it?
Either way, have you tried contacting the cable company to troubleshoot the issue? This would be my first step. If you have, what exactly did they say?
I believe I've found the solution to obesity in America. Hemispherectomy....no one uses it anyway.
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