This past friday, we encountered an error that caused the prices of some of our seller’s listings to be set incorrectly. Though we quickly became aware of the issue and immediately corrected the problem, there were still many orders that were placed at very low prices, resulting in heavy losses for some sellers.
Unfortunately, these orders needed to be canceled because of our error and for that we are deeply sorry. We ask that the buyers who have been affected please remain understanding and not leave any negative feedback or reviews for the seller that they purchased from. We apologize for any inconvenience and thank you for your understanding.
Like I would waste my time to give negative feedback to a merchant when obvious price mistake is obvious. You would have to be pretty sad to waste your time doing such a thing.
While I don't have an option eitherway on the negative feedback, I do understand some of the concerns from the cancelled orders.
It really wasn't a "mistake" in the sense of the word given they did use a program that automatically lowers the price based on what others are charging. Great, but they do need some accountability if they are going to leave their selling account on "auto-pilot". This feature also gives an unfair advantage to them and makes the other sellers not able to compete, given as soon as they put their price, it is automatically matched and lowered by this automatic program.
Point being: if you (seller) plan on using a powerful tool like this...you better have full control over it.
Last edited by respdoc215; 05-17-2012 at 05:25 AM..
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