[Solved] Email outlook settings help

Quote from menace33 : WOW...that is...impressively bad. How they allow mobile devices to access email resources then don't have so much as an example of instructions to follow is beyond me. Alright, the domain part is the companyname.com after the smtp in the server name. I'm not trying to ask for you to divulge your company name but top level domain names the traditional .com, .edu, .gov, .mil, .net, etc. But for internal domains, for an intranet that is not public facing, then those can be short for the company. So for example, Microsoft could have a .ms, or McDonalds could have a .mcd and it is for internal network use only. To access that internal network, intranet, and the email server residing on it, you would have to have connect via VPN or through some other authentication method to get to that server on that internal network. Now if it's public facing then anyone that has the credentials and knows the set up information can access the email server. So what I'm trying to get at, is the top level domain a traditional .com, .net, or something of that nature?

Yes, it is a .com

Quote from RVD26 : I don't think there is any special security setting, but I will check with the IT dept. and find out for sure. I work in a law firm and almost everyone has email set up on their phones. Of course, almost all of them have iPhones rather than Android phones.

I would "expect" that the server network of a law firm would have some pretty tight security settings in their Active Directory and would require that you bring in your phone to the IT department to be set up by their staff. There would be Active Directory settings to be allowed that 'should' be disabled by default for a normal user with no email on their phone or allowing them to access email through OWA from their home computer. These settings need to be enabled for users who have been approved. Perhaps the IT person you talked to is new, or perhaps that person was trying to put you off until an access approval came through before he/she was able to actually complete your request for email on your mobile phone.

I work in the financial sector and we have tons of security on our network. Users who want email access on their mobile phones must be approved and the phones must be brought in to the IT department to be set up for access. Changes must be made in Active Directory on our servers to allow them access. The users MUST set up usernames and passwords to be able to access email through our Email Exchange Server to prevent access from unauthorized users. If the user loses the phone, or if the phone is stolen or they change phones, we have an option through our servers to wipe the phone and make it as though it is a new, blank phone.

Quote from callpocket : I would "expect" that the server network of a law firm would have some pretty tight security settings in their Active Directory and would require that you bring in your phone to the IT department to be set up by their staff. There would be Active Directory settings to be allowed that 'should' be disabled by default for a normal user with no email on their phone or allowing them to access email through OWA from their home computer. These settings need to be enabled for users who have been approved. Perhaps the IT person you talked to is new, or perhaps that person was trying to put you off until an access approval came through before he/she was able to actually complete your request for email on your mobile phone. I work in the financial sector and we have tons of security on our network. Users who want email access on their mobile phones must be approved and the phones must be brought in to the IT department to be set up for access. Changes must be made in Active Directory on our servers to allow them access. The users MUST set up usernames and passwords to be able to access email through our Email Exchange Server to prevent access from unauthorized users. If the user loses the phone, or if the phone is stolen or they change phones, we have an option through our servers to wipe the phone and make it as though it is a new, blank phone.

This would all make sense except for the fact that I am already receiving emails with no problems. I just want to make sure that is clear.
The only problem I am having is send out emails from my phone and TP.
I figure if I were encountering any security issues I would not even be receiving emails in the first place.

Quote from RVD26 : This would all make sense except for the fact that I am already receiving emails with no problems. I just want to make sure that is clear. The only problem I am having is send out emails from my phone and TP. I figure if I were encountering any security issues I would not even be receiving emails in the first place.

Not necessarily. Big difference between sending and receiving and the mechanisms in order to make each occur.

Anyhow, what are the settings that IT states are supposed to work?
Is secure authentication required? I would think it would.
What security type is required?
What SMTP port?

I know you have played around with various settings and configurations but what does IT definitively state these settings should be?

Quote from menace33 : Not necessarily. Big difference between sending and receiving and the mechanisms in order to make each occur. Anyhow, what are the settings that IT states are supposed to work? Is secure authentication required? I would think it would. What security type is required? What SMTP port? I know you have played around with various settings and configurations but what does IT definitively state these settings should be?

The settings I posted in the OP are the settings he recommended.
Here they are again:

SMTP server: 'smtp.companyname.com'

Security Type: 'STARTTTLS (accept all certificates)'

Port: '587'

Require sign-in box is unchecked

Quote from RVD26 : The settings I posted in the OP are the settings he recommended. Here they are again: SMTP server: 'smtp.companyname.com' Security Type: 'STARTTTLS (accept all certificates)' Port: '587' Require sign-in box is unchecked

Ahhh ok I wasn't sure if that was just what you had tried last or what was set by IT. Does your phone have some sort of firewall built in that may be blocking port 587?

Quote from menace33 : Ahhh ok I wasn't sure if that was just what you had tried last or what was set by IT. Does your phone have some sort of firewall built in that may be blocking port 587?

I don't think so, I don't have any kind of firewall apps. Same goes for my HP Touchpad.

OK, the IT guy just came over and tried again...still no luck.
This is the error message received after entering the outgoing settings:

Cannot connect to the mail server to verify your account information. Your server is not responding.

And these are the settings he just tried (which he said should work):

SMTP server: 'imap.companyname.com'

Security Type: None

Port: 993

Require sign-in box is unchecked

He has an Android phone too and his works fine. Of course he has a rooted phone with an older version of Android. He says he doesn't update his firmware.

That's odd. IMAP over SSL uses port 993, IMAP without SSL uses port 143, traditionally. I'm shocked SSL isn't a security type to be used.

It might take having your network ops to verify that traffic from your phone is coming across the network and then it might take email ops to verify whether the server is seeing anything from your phone and then seeing what it logs as a response (discard, log and ignore, etc).

I'm sure it's some small detail we're overlooking that is not so easy to see without being there.

Well, yeah, it's something simple that we aren't seeing. I'm thinking the Active Directory account for this user needs to have OWA enabled, or something else. OWA enabled would allow him to 'get' email from Exchange, but not necessarily allow him to 'send' from that account.

Companies with "big" security will have an appliance that monitors incoming traffic and another that monitors outgoing traffic on Exchange. Perhaps firewall rules need to be put into effect for his outgoing traffic on the phone.

Quote from callpocket : Well, yeah, it's something simple that we aren't seeing. I'm thinking the Active Directory account for this user needs to have OWA enabled, or something else. OWA enabled would allow him to 'get' email from Exchange, but not necessarily allow him to 'send' from that account. Companies with "big" security will have an appliance that monitors incoming traffic and another that monitors outgoing traffic on Exchange. Perhaps firewall rules need to be put into effect for his outgoing traffic on the phone.

How would I change any kind of firewall settings on my phone?
The IT guy seems to think it's some kind of issue with my phone specifically.
His suggestion was to just get an iPhone
I have an HTC Inspire 4G phone

Quote from RVD26 : How would I change any kind of firewall settings on my phone? The IT guy seems to think it's some kind of issue with my phone specifically. His suggestion was to just get an iPhone I have an HTC Inspire 4G phone

And your Touchpad also? He's reaching at this point. I can see yes, perhaps your phone, but not both devices simultaneously. Some setting isn't right or both devices have similar set ups and both are acting the same way accordingly.

Quote from menace33 : And your Touchpad also? He's reaching at this point. I can see yes, perhaps your phone, but not both devices simultaneously. Some setting isn't right or both devices have similar set ups and both are acting the same way accordingly.

Any suggestions on what those settings could be?

What version of the Android do you have on both devices?