[Solved] Email outlook settings help

It could be companyname.com, but it also might be domain name. Many companies do not have the same domain name as the company name. For instance, the company name might be ABC, Inc., but their domain name used in Active Directory and for Exchange server purposes might be something completely different, like JOE.

Also, I keep seeing that the box to require a sign in is unchecked. I'm not sure on that setting as I would expect Exchange to require it in the way of at least a pin number to be input to gain access.

Been following this thread for a while, but had to jump in because of the bad information I keep seeing.

Quote from menace33 : What version of the Android do you have on both devices?

I have no idea why you are asking for the android version of a phone. Is it actually supposed to provide you with some insight? If so, please enlighten.

Quote from callpocket : It could be companyname.com, but it also might be domain name. Many companies do not have the same domain name as the company name. For instance, the company name might be ABC, Inc., but their domain name used in Active Directory and for Exchange server purposes might be something completely different, like JOE. Also, I keep seeing that the box to require a sign in is unchecked. I'm not sure on that setting as I would expect Exchange to require it in the way of at least a pin number to be input to gain access.

I don't understand callpocket, why do you keep insisting he find out more about his network domain, active directory and exchange service.

Lots of small companies do not go this far. From the information OP has presented, sounds like it's just an IMAP server. They use Outlook as their preferred mail client which support IMAP. Outlook does not flag the use of an exchange server.

If they had an exchange service, chances are they would have gone with Activesync.
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To the OP, a smtp server that requires no log in authentication and no security policy is an Open Relay. It's email security no-no 101.

However, a very common low level security policy to enforce is to allow local machines to send emails out, with that said, is your IT guy's android connected to an in-house wifi of some sort? If so, are you sure you're connecting to the same wifi network (same SSID? and not just a guest network?)

If the wifi questions don't lead to a resolution, then I'd try to ENABLE the require sign-in checkbox. Enter the same username and password as you would to check your email.

IMAP.yourcompany.com probably isn't the right server because IMAP is not a mail sending protocol. Most companies setup SMTP service on a seperate domain address to keep things organized. Since your IT guy gave you the SMTP server information in the past, I'm inclined to stick with using that server.

Best of luck.

Quote from callpocket : It could be companyname.com, but it also might be domain name. Many companies do not have the same domain name as the company name. For instance, the company name might be ABC, Inc., but their domain name used in Active Directory and for Exchange server purposes might be something completely different, like JOE. Also, I keep seeing that the box to require a sign in is unchecked. I'm not sure on that setting as I would expect Exchange to require it in the way of at least a pin number to be input to gain access.

The IT dept. has already told me what the actual domain name is, so I don't think that's an issue.

I've tried having the box checked and entering my Outlook password, still no luck

Quote from AVANT : Been following this thread for a while, but had to jump in because of the bad information I keep seeing. I have no idea why you are asking for the android version of a phone. Is it actually supposed to provide you with some insight? If so, please enlighten. I don't understand callpocket, why do you keep insisting he find out more about his network domain, active directory and exchange service. Lots of small companies do not go this far. From the information OP has presented, sounds like it's just an IMAP server. They use Outlook as their preferred mail client which support IMAP. Outlook does not flag the use of an exchange server. If they had an exchange service, chances are they would have gone with Activesync. ----------------------- To the OP, a smtp server that requires no log in authentication and no security policy is an Open Relay. It's email security no-no 101. However, a very common low level security policy to enforce is to allow local machines to send emails out, with that said, is your IT guy's android connected to an in-house wifi of some sort? If so, are you sure you're connecting to the same wifi network (same SSID? and not just a guest network?) If the wifi questions don't lead to a resolution, then I'd try to ENABLE the require sign-in checkbox. Enter the same username and password as you would to check your email. IMAP.yourcompany.com probably isn't the right server because IMAP is not a mail sending protocol. Most companies setup SMTP service on a seperate domain address to keep things organized. Since your IT guy gave you the SMTP server information in the past, I'm inclined to stick with using that server. Best of luck.

I'm not actually of the opinion that this USER needs to find out more. I'm suggesting that his IT person, who is supposed to have knowledge of the company network needs to know or find out how to do this. My recommendation is not that the user needs to find out the information, but the IT person he is dealing with needs to find out the information. As said before, the IT guy needs to set up the phone according to the security rules set for the company network. The company name or domain name and whether this box or that box needs to be checked, or whether a certain port needs to be input and what other settings or options in the company Exhange server need to be set by the IT staff of the company. All of this needs to be set up by the IT department and the only setting this user should be concerned with is setting a pin or username and password to be able to connect. If there is a setting on the phone to be always on and connected -- that setting needs to be set or turned off in accordance to any log in hour restrictions this user might have set in Active Directory for the network he's trying to access -- and again -- that would be a setting that his IT department would have to set up for him on his phone.

It appears the IT person might be a little lost or not willing to research the way to make this work and I'm just trying to give the OP some things to ask his IT department about.

Quote from AVANT : Been following this thread for a while, but had to jump in because of the bad information I keep seeing. I have no idea why you are asking for the android version of a phone. Is it actually supposed to provide you with some insight? If so, please enlighten. I don't understand callpocket, why do you keep insisting he find out more about his network domain, active directory and exchange service. Lots of small companies do not go this far. From the information OP has presented, sounds like it's just an IMAP server. They use Outlook as their preferred mail client which support IMAP. Outlook does not flag the use of an exchange server. If they had an exchange service, chances are they would have gone with Activesync. ----------------------- To the OP, a smtp server that requires no log in authentication and no security policy is an Open Relay. It's email security no-no 101. However, a very common low level security policy to enforce is to allow local machines to send emails out, with that said, is your IT guy's android connected to an in-house wifi of some sort? If so, are you sure you're connecting to the same wifi network (same SSID? and not just a guest network?) If the wifi questions don't lead to a resolution, then I'd try to ENABLE the require sign-in checkbox. Enter the same username and password as you would to check your email. IMAP.yourcompany.com probably isn't the right server because IMAP is not a mail sending protocol. Most companies setup SMTP service on a seperate domain address to keep things organized. Since your IT guy gave you the SMTP server information in the past, I'm inclined to stick with using that server. Best of luck.

I would try this, but now I can't log into my account at all.
Not on my phone, TP or PC.
There must be some issue with our mail server right now, I'm guessing

I will bet that when you go to work in the morning or tomorrow and try to sign into your network, you will get a message that you are locked out.

Quote from AVANT : I have no idea why you are asking for the android version of a phone. Is it actually supposed to provide you with some insight? If so, please enlighten

Helps to know what what he's using. From that I can research others that may have had this very same issue and then see if they have found a resolution. I'm not sure if Android versions will make much of a difference but when researching I never assume all versions are the same.

Quote from callpocket : I'm not actually of the opinion that this USER needs to find out more. I'm suggesting that his IT person, who is supposed to have knowledge of the company network needs to know or find out how to do this. My recommendation is not that the user needs to find out the information, but the IT person he is dealing with needs to find out the information. As said before, the IT guy needs to set up the phone according to the security rules set for the company network. The company name or domain name and whether this box or that box needs to be checked, or whether a certain port needs to be input and what other settings or options in the company Exhange server need to be set by the IT staff of the company. All of this needs to be set up by the IT department and the only setting this user should be concerned with is setting a pin or username and password to be able to connect. If there is a setting on the phone to be always on and connected -- that setting needs to be set or turned off in accordance to any log in hour restrictions this user might have set in Active Directory for the network he's trying to access -- and again -- that would be a setting that his IT department would have to set up for him on his phone. It appears the IT person might be a little lost or not willing to research the way to make this work and I'm just trying to give the OP some things to ask his IT department about.

I tend to agree. After the OP got back with the IT guy a second/third time and shrugged it off as it working for him but still did not work for the OP I started to get the impression that the IT guy has not done his homework well enough to help out the OP and that is necessary more so than us trying to unravel the mystery.

Quote from callpocket : I will bet that when you go to work in the morning or tomorrow and try to sign into your network, you will get a message that you are locked out.

I'm able to login to my email account just fine at work on my PC.

Quote from RVD26 : I'm able to login to my email account just fine at work on my PC.

And that is on your HTC or Touchpad while at work? And that is...you can send emails as well?

Quote from menace33 : And that is on your HTC or Touchpad while at work? And that is...you can send emails as well?

Work PC
HTC and Touchpad still don't work.

Quote from RVD26 : Work PC HTC and Touchpad still don't work.

Well at least you're not locked out of your account but it's apples and oranges about using the email server at work and from those mobile devices. Get with your IT guy and make him take a stance...either he doesn't support your particular devices or find out why your devices aren't working. I find it unacceptable that he just shrugs it off as "it works for me" and yet yours still doesn't work. Either they will support you or they won't.

I talked to the IT guy at work who takes care of phone access to email and got a little info that might help.

First, Android is not that much different than iPhone to set up, so if your IT guy can set up an iPhone he can set up an Android if he just puts forth a little effort.

Second, the IT guy will need to go into the Exchange Server settings for your email account/mailbox and make sure he enables Exchange ActiveSync. This allows you to have access to send and receive from your phone. My guy said if this is not enabled and you have low security to allow connection, this could be the reason you could connect before and read email but not send email.

Third -- and this may not apply at all to your network, but it needs to be checked by your IT guy: If you have an Active Directory network and you have restricted log in hours, you will need to change the default setting of your Android from "Automatic Push" to manual. If you don't change it to manual and you have restricted log in hours, you will get locked out of the company network due to the phone trying to access during your restricted hours.

Fourth: Different companies have different security settings for their networks. If your IT guy uses his iPhone and can connect to the Exchange server mailbox without putting in a pin or a user and password, then you can safely assume that you can set your Android the same way. If he has to put in a pin, or a username and password to connect -- then so will you.

Here is the tutorial my IT guy gave me to set up an Android for Exchange email:

Android

1. Select Accounts and Sync from the Settings Menu.
2. Choose Add Account
3. Different phones have different wording but you should see
• Corporate
• Corporate Sync
• Exchange
• Exchange Active Sync
• Microsoft Exchange
4. Enter in your information:
• Email address - User email address (ex. username@domainname.com) -- this is the email address you use for your company.
• Username - User domain username (ex. username) – this is the username you use to log into your company network on a computer located at your company. If this is an email address, you put it in that way -- if just a username, that's what you want here.
• Password – User domain password. This is the password you use when you log into your company network on a computer located at your company.
• Exchange Server – Address of your company’s Exchange server. (ex. mail.domainname.com – but yours might be different – Your IT guy WILL have to provide this address to you). Select the box to Use secure connection (SSL) – IF this is required for your network. If your IT guy had to select this for his iPhone that works on the network, so will you.
• Domain – Domain name of the network of your company
5. On the Account options screen, you can:
• Select the frequency you wish to sync your phone with the webmail server (by default it is set to “Automatic or Push” which means that it is connected constantly to the server and you will receive message the instant that the server receives them.) This is the setting I was warned about if you have restricted login hours – you may want to set this to manual to keep from getting locked out.
• Choose the length of time/amount of messages you wish to in the Amount to synchronize section.
• Check Send email from this account by default if you want it to be the default email account on your phone. This setting was something I saw when reading back through the instructions and makes me wonder if you have another email account set as default on your phone -- perhaps this is the reason you couldn't send from this company account? I was not able to ask my guy about that.
• You can choose how you want to be notified when an email arrives under Notifications.
• You can also select if you want to sync the Contacts and Calendar from your Exchange account with your phone.
You will then be prompted to setup the 4 digit PIN. This setting may be dependent on if your network has security settings that require it. If you IT guy with an iPhone had to set a pin, then so will you.

Hope that helps!!

As a side note, if you are trying to access Exchange from a home pc, laptop, or tablet with a windows operating system, your Exchange Account/mailbox on the company network must have the setting for "Outlook Web Access" set to enabled. You "should" then be able to access the company's Exchange email account by typing in an OWA address your IT guy gives you and then signing in very similar to the way you sign in everyday on a company computer. You may have to put in your email address as username rather than just username, but the network password should be the same.

Thanks for the post, callpocket.
Before I read your post this morning, I decided to delete the account entirely from my phone and just start over.
Playing around with the settings, I finally got it working on my phone!
I think it needs to be setup as an Exchange account rather than an IMAP account.

My Touchpad is a different story, however.
I'm trying to set it up on my TP with the directions you posted and get an error that there is a duplicate account with the same settings already.
I've tried deleting that account, but no luck.
This seems to be more of a ICS problem than anything else.