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*Solved* Sapphire Radeon HD 6870 - Can't install driver. Please help

gabe23111 10,345 28,587 May 23, 2012 at 05:23 PM More Amazon Deals
First off... I am a complete tech idiot Frown

I spent the better part of 6 hours today installing a new power supply and this SAPPHIRE AMD Radeon HD 6870 [amazon.com] graphics card (it was my first time opening a computer... hence the long time).

After installing the graphics card I was unable yo install the drivers. I kept getting the following error:

"Driver Install: the INF file was not found" (see attached screenshot)

This kept happening whether I tried installing it through the included CD or via the web site.

I searched on line and I saw a couple solutions which worked for others, but not for me.

Here was one:

Quote :
1. After receiving the error, use Device Manager to update the driver, navigating to the C:/ATI directory and checking the "search subfolders" box.
2. Restart
3. Run Catalyst installer again and this time select Uninstall to get rid of Catalyst Control Center as well as anything else it finds.
4. Run Catalyst yet again, this time doing a normal install (this neatly installs Control Center along with whatever else you chose on top of the new updated driver we installed in step 1.
I couldn't complete step 1. Either I didn't understand how or I couldn't " use Device Manager to update the driver"

I also have a new "windows update" which I can't install: ATI Technologies Inc. - Display - AMD Radeon HD 6800 Series.

I keep getting "Windows encountered an unknown error".

My video card that I replaced was a NVIDIA GeForce GTS 240. I removed anything that said NVIDIA from my programs.

Attached are my cpu specs if it makes a difference.

This is the log of the error I'm getting:

Quote :
Catalyst(TM) Install Manager
Installation Report
05/23/12 19:51:23


Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6738
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x174b
Subsystem vendor ID 0x174b
Other hardware

Existing packagesAMD Catalyst Install Manager
AMD APP SDK Runtime
Microsoft Visual C++ 2010 Redistributable
Microsoft Visual C++ 2010 Redistributable
HydraVision
AMD Accelerated Video Transcoding
AMD Drag and Drop Transcoding
AMD Media Foundation Decoders
Catalyst Control Center

Packages for install
Microsoft Visual C++ 2010 RedistributableFinal Status: Success
Version of Item: 10.0.30319
Size: 9 Mbytes
AMD Display DriverFinal Status: Fail
Version of Item: 8.930.0.0000
Size: 90 Mbytes
HDMI/DP Audio DriverFinal Status: Fail
Version of Item: 7.12.0.7704
Size: 1 Mbytes
Microsoft Visual C++ 2010 RedistributableFinal Status: Success
Version of Item: 10.0.30319
Size: 9 Mbytes


Other detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa88
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa88
Subsystem vendor ID 0x174b


Error messages
Driver Install: the INF file was not found
Driver Install: the INF file was not found
Any help would be greatly appreciated!

I'm a real tech noob Embarrassment so please dumb it down for me.

Please let me know if any more info is needed.

p.s. - Please excuse any typos in this post. I'm currently using my on board graphics and everything is large and unclear Smilie

Edit: I also tried doing the install with my AV disable
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12 Comments

1

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#2
Newest drivers for that device seem to be here:

http://www.sapphiretech.com/prese...d=1&leg=0#

Download and save to a place on your computer where you know the location. Be sure you are logged in with an admin account to the machine. Go into device manager and find the device, choose to update driver. Point to the location you saved the files and load the driver from there.
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R.I.P Tyson the avatar dog December 16, 2013. nod
#3
I looked at the link where you bought it and on the driver site for the Saphire cards and everything seems to be aimed at 32 bit systems. Not sure if that is the issue or what.
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#4
To get into device manager on a Win7 machine, click on the Start circle at the lower left of the screen. Move your mouse up and to the right and right click on Computer.

Click on Manage from the menu that comes up.

Click on Device Manager on the left side of the screen that comes up.

Look for your device on the right side of the screen. I 'think' it will be in the Sound, Video and Game controllers section. Click on the little arrow on the left of that entry to expand.

Your Video card should be listed -- right click on it and choose to update the driver software
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#5
Quote from callpocket View Post :
I looked at the link where you bought it and on the driver site for the Saphire cards and everything seems to be aimed at 32 bit systems. Not sure if that is the issue or what.
After going to download section on the driver page you need to select the correct operating system. The default selection is for 32 bit. Its at the top of the section.
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#6
Ok, yeah -- I thought I picked 64 bit for the link, but I guess I missed it. Here is a corrected link for 64 bit drivers for the card you described:

http://www.sapphiretech.com/prese...lid=1&os=6
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#7
Quote from callpocket View Post :
Newest drivers for that device seem to be here:

http://www.sapphiretech.com/prese...d=1&leg=0#

Download and save to a place on your computer where you know the location. Be sure you are logged in with an admin account to the machine. Go into device manager and find the device, choose to update driver. Point to the location you saved the files and load the driver from there.
Thanks for taking the time to help. I really appreciate it. Repped.

When I go to your above link and check the files by "download"... there are a bunch of different files by "graphic card driver".

Am I supposed to download all of them?
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A simple "thank you" in a thread can make a world of a difference to an OP hug
#8
Quote from gabe23111 View Post :
Thanks for taking the time to help. I really appreciate it. Repped.

When I go to your above link and check the files by "download"... there are a bunch of different files by "graphic card driver".

Am I supposed to download all of them?
I think in your case that it might be better to do a reboot and see what message comes up. You will probably get a message that new hardware has been found and that a driver needs to be installed. At that point, put the driver cd that came with the card in the drive and point the installer to go there.

I can't push this point too much: you MUST be logged in with an administer account to install the drivers. If your login account is not an admin account, you need to log out and log in with an admin account to install the drivers. If you don't have an admin account on this machine, you need to create one to do this task.
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#9
when you say you removed all the indvidia stuff, did you do that in Add/Remove Programs, or did you go to the program files listed under your C drive and just delete folders?
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#10
Quote from callpocket View Post :
when you say you removed all the indvidia stuff, did you do that in Add/Remove Programs, or did you go to the program files listed under your C drive and just delete folders?

I removed it with the "add/remove programs" and then ran CCleaner.

My account is an Administrator account.

I'm going to try and reboot now and follow your tip.

I will post a follow up shortly
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#11
Ok, good deal. It's possible you shut down, pulled the old card, installed the new card, then started up and removed the drivers for the old card and then went on from there without rebooting again.

The better procedure would be to remove the driver for the old card and shut down. Remove the card.
Install the new card and boot back up -- letting the machine tell you a new device has been installed and asking for a location to install the new driver.
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#12
Weird... rebooted my computer and the "driver" somehow mysteriously was installed.

Have no clue how the heck that happened. I've rebooted several times throughout the day.

Either way I'm happy. Smilie

Thanks again callpocket for taking the time and having the patience to help an idiot like me. I wish I could rep you more but SD won't allow it.

Thank you repitall also for taking the time to help. I already repped you earlier today over here so SD won't let me rep you yet. I have to "spread it around" first.
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#13
Glad you got it working!! Sometimes rebooting a couple of times is the way to go.
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