Your Dell Outlet Home Coupons - Good Thru 6/12/12

Denpa Songu

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I just got my 15z today and I have major problems:

My 1080p WLED screen shows the mesh/screen door effect. Even my netbooks don't look this unbearable. Photos look like 8 bit images [imgur.com] (image not mine but shows 15z with exact problem) because of the white lines.

The case is not sealed tightly and you can see the hard disk under the touchpad through a gaping hole.

There is a dead pixel.

This will be the first time I return something to Dell and I appreciate any tips about returns/replacement/refunds.

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06-19-2012, 09:11 PM
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#347

06-20-2012, 03:07 PM

akshay_bombay

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Quote from PocketSmiley

The case is not sealed tightly and you can see the hard disk under the touchpad through a gaping hole.

I had the same issue , but i pressed the upper side , and it locked...

I would suggest call them an get 10% off ,and ask them to send a technician to fix it ..

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#348

06-20-2012, 08:57 PM

Denpa Songu

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Quote from akshay_bombay

Thank you!

hug

At first I called to return for exchange but then that wasn't how things worked. I was sent to the XPS Technical Support Department and had to perform self-diagnostic tests (hold fn key + power button). After that, they are dispatching a technician to replace my screen.

BTW, could you please assure me that a normal 15z has a beautiful 1080p screen? Whenever I look at pictures, especially photos of faces, there are vertical white lines and it is definitely unbearable. The Dell Mini 9 has a perfect display and I don't believe that the 15z that I got is normal when it is ~10X the cost.

Also, how do I get that 10% off again? As I said, this is my first time returning something to Dell and this was the only lemon I got from them after so many perfect purchases.

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#349

06-22-2012, 01:03 PM

akshay_bombay

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Quote from PocketSmiley

Thank you!

hug

Did they come and fix ur screen? My LCD hinges are also squeaking , so they are going to send a tech to fix it ...

U can log on and see what are the parts , which are going to be replaced .. Can you pls tell me the LCD part number ?? My LCD display was brilliant , i am nervous , that the next one may be not as good. Dell must be sending refurbished displays...

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#350

06-22-2012, 05:46 PM

Denpa Songu

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Quote from akshay_bombay

The following is what I wrote here:

The technician PRETENDED to change the display.

I know he didn't because the same dead pixel was on the exact same location!!! (Note: I wasn't changing the display for the dead pixel, the display looked like it was a 720p trying to output 1080p. The screen door effect is something I've never seen before in my oldest LCD's!)

I really think he doesn't know how to change the display because I've seen the YouTube video [youtube.com], it's quite tricky and not normal. And he spent some time staring at the 15z, figuring out how to open it.

If you're asking why I wasn't watching him, well, I'm just not that kind of person. He actually told me that I was the only one in his entire experience as a technician to not watch him work. Now is it my fault? Should it be standard procedure to do so? I was nearby.

Can I call and have the display changed again? I don't want to see the same technician though, after he lied to my face and everything.

He opened the case and worked on the motherboard, but he never took out the screen inside the lid--the entire lid was intact! It's actually hard to open, and I've read that some technicians broke the plastic cover just trying to open it! Now I'm worried that Dell won't believe me because that pathological liar technician claimed he already replaced the screen! I'm more worried that if they agree to replace the display again they'll send the same person!!! AHHH!!!

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#351

06-22-2012, 05:51 PM

Denpa Songu

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Quote from akshay_bombay

I forgot:

H39CR 1 Module,Liquid Crystal Display,15.6FHD,F-LED,True Life,Au Optronics Corp

F-LED? Is this a typo?

But it says on the same email:

H39CR 15.6 inch FHD (1080P) WLED Display

I was talking to House Kitten on the other thread and he's happy with his screen! So don't worry about yours. I need yours to be perfect (i.e. without these [imgur.com]) so I know mine isn't!

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#352

06-23-2012, 06:37 AM

akshay_bombay

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Quote from PocketSmiley

The following is what I wrote here:

The technician PRETENDED to change the display.

I know he didn't because the same dead pixel was on the exact same location!!! (Note: I wasn't changing the display for the dead pixel, the display looked like it was a 720p trying to output 1080p. The screen door effect is something I've never seen before in my oldest LCD's!)

I really think he doesn't know how to change the display because I've seen the YouTube video [youtube.com], it's quite tricky and not normal. And he spent some time staring at the 15z, figuring out how to open it.

If you're asking why I wasn't watching him, well, I'm just not that kind of person. He actually told me that I was the only one in his entire experience as a technician to not watch him work. Now is it my fault? Should it be standard procedure to do so? I was nearby.

Can I call and have the display changed again? I don't want to see the same technician though, after he lied to my face and everything.

This is not good :-( , Call Dell again , and tell them that the deal pixel is still there ..

Quote from PocketSmiley

I forgot:

H39CR 1 Module,Liquid Crystal Display,15.6FHD,F-LED,True Life,Au Optronics Corp

F-LED? Is this a typo?

But it says on the same email:

H39CR 15.6 inch FHD (1080P) WLED Display

I was talking to House Kitten on the other thread and he's happy with his screen! So don't worry about yours. I need yours to be perfect (i.e. without these [imgur.com]) so I know mine isn't!

i meant from the repair parts , not from the original order .. u can log on and see the parts which were send to the tech for repair.

Last edited by akshay_bombay; 06-23-2012 at 06:38 AM.. Reason: Automerged Doublepost

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#353

06-23-2012, 07:58 AM

Denpa Songu

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Quote from akshay_bombay

i meant from the repair parts , not from the original order .. u can log on and see the parts which were send to the tech for repair.

Found it:

M6RN4 00001 SERVICE KIT...,ASSEMBLY...,LIQUID CRYSTAL DISPLAY...,15.6FHD,FLAT,V2

So, do technicians steal these parts and sell them? Just wondering... because the LCD alone costs ~$500 online.

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#354

06-23-2012, 12:54 PM

akshay_bombay

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Quote from PocketSmiley

This is the basically the upper lid (lcd + camera + mic ) even the dell logo ...

They have to send in the parts back ... if u are sure its not replaced, tell dell so ..

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#355

06-24-2012, 01:11 AM

Denpa Songu

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Quote from akshay_bombay

This is the basically the upper lid (lcd + camera + mic ) even the dell logo ...

They have to send in the parts back ... if u are sure its not replaced, tell dell so ..

Thank you so much! You're very knowledgeable about this!

Now I feel bad considering if he DID replace the lid... I've been accusing the tech because the dead pixel was right where it was. So... could it be the graphics card?

I'm not sure how to figure out if it's the graphics card or the screen though. I guess I can plug a monitor and see if it looks the same.

I'll still call Dell. I made my order on June 13 so if the 21 day return policy is correct I still have until July 4th.

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#356

06-24-2012, 04:33 AM

akshay_bombay

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Quote from PocketSmiley

https://discussions.apple.com/thr...0&tstart=0

Try the tests in this post.

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#357

06-24-2012, 05:55 AM

Denpa Songu

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Quote from akshay_bombay

https://discussions.apple.com/thr...0&tstart=0

Try the tests in this post.

I really appreciate your help and your existence. I wish I could rep you but I don't have the power Frown

I did try some tests and it seems that the video card has nothing to do with it. This screenshot of my 15z desktop [imageshack.us] for example looks normal on other screens. And my Dell IPS monitor shows great picture plugged through HDMI.

I think it is for the best interest of Dell and mine for me to simply return this defective laptop. Sending me a technician to replace the screen again will cost them more especially if it is indeed the video card, which will cost them another dispatch. I've been very upset about this purchase since it's been with me for 4-5 days now and I couldn't make myself look at it. I use it mainly for social networks so I have to view small photos a lot, and this laptop makes those images horribly pixelated because of the vertical and horizontal white lines between colors.

How do I tell them that I want to return my purchase? I'm not used to talking to people and I get nervous when I'm on the phone. I'm still buying a new computer from Dell almost immediately after, most likely an L502x, so I hope they'll give me a full refund.

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#358

06-24-2012, 06:16 AM

house kitten L8: Grand Teacher Member sinceMay 2006 Posts3,379 Followers 0	Are you sure pocket smiley? It cost nothing to have dell do their job. This is an awesome system if you let it be. Which XPS did you get and what did you pay? BTW If Dell comes to my home, you can bet I'll be watching.
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#359

06-24-2012, 06:44 AM

akshay_bombay

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Quote from PocketSmiley

I really appreciate your help and your existence. I wish I could rep you but I don't have the power Frown

it looks like a group of dead pixels and not a single 1 ..
did u try to go to bios ?? do u still see the dead pixels?

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#360

06-24-2012, 08:02 AM

Denpa Songu

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Quote from house kitten

Are you sure pocket smiley? It cost nothing to have dell do their job. This is an awesome system if you let it be. Which XPS did you get and what did you pay?

BTW If Dell comes to my home, you can bet I'll be watching.

I got the 15z for $649.19 (tax and fees added) and it arrived exactly 7 days after purchase. I assumed it will cost Dell more because of the relatively cheap price I paid compared to the price of the part(s) being replaced (a similar part sells online for $500).

I'm not sure if the technician replaced my screen or not (I didn't watch partly because I hate it when people are watching me with distrust and I always try to believe in people initially even if it's a losing bet, and partly because he's scary-looking haha); I'm sure, however, that the dead pixel on the original screen is still on the exact same position on the supposedly "new" one.

Quote from akshay_bombay

it looks like a group of dead pixels and not a single 1 ..
did u try to go to bios ?? do u still see the dead pixels?

I see them in the BIOS, I saw them on the splash page the first time I opened the computer and they're still there, I see them in the Dell ePSA diagnostics. They're not dead pixels because when it prints all black, it's perfectly dark, and the white's all white (except that one pixel). But when it comes to red, green, and blue, the white lines appear.

I'm actually in the middle of taking pictures right now of both this beautiful 1080p TN panel I'm using right now and the defective 1080p WLED screen of the 15z. So far the pictures seem like a bad idea because they actually look good when you look at it in a normal screen! I wish I had the perfect camera to show exactly how pixelated the pictures look. The best page to shoot is a google image search of "faces."

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