Your Dell Outlet Home Coupons - Good Thru 6/12/12

Quote from house kitten : Are you sure pocket smiley? It cost nothing to have dell do their job. This is an awesome system if you let it be. Which XPS did you get and what did you pay? BTW If Dell comes to my home, you can bet I'll be watching.

Quote from akshay_bombay : it looks like a group of dead pixels and not a single 1 .. did u try to go to bios ?? do u still see the dead pixels?

I called to return but they offered me a $50 refund plus a full system replacement. I'll send the original laptop only after I receive the new one, and the box they'll send me has a FedEx return sticker already so I'm not paying anything.

I found a forum discussing the same problem as mine [notebookreview.com].

Are you guys sure there's no problem with your screens? I mean, if you compare them with your other displays?

I still have to upload the photos from my camera but in the meantime, here are comparison pictures of a normal LCD and a 15z WLED 1080p screen from the forum above:

Here [imgur.com].

And here [imgur.com].

Hopefully my pictures will show the white lines in faces although they're definitely the same issue as in the images above.

BTW, somebody said it has something to do with the "splendid color" setting turned on by default in the Windows Mobility Center (windows button + x) but no. I tried it the white lines are still there.

Quote from PocketSmiley : I called to return but they offered me a $50 refund plus a full system replacement. I'll send the original laptop only after I receive the new one, and the box they'll send me has a FedEx return sticker already so I'm not paying anything. I found a forum discussing the same problem as mine [notebookreview.com]. Are you guys sure there's no problem with your screens? I mean, if you compare them with your other displays? I still have to upload the photos from my camera but in the meantime, here are comparison pictures of a normal LCD and a 15z WLED 1080p screen from the forum above: Here [imgur.com]. And here [imgur.com]. Hopefully my pictures will show the white lines in faces although they're definitely the same issue as in the images above. BTW, somebody said it has something to do with the "splendid color" setting turned on by default in the Windows Mobility Center (windows button + x) but no. I tried it the white lines are still there.

i dont see these lines ... Do u do something special (an angle) ? Is there any tool to see these lines? My repair was delayed, as the LCDs are not in stock ?? The rep said , these are new and tested LCD's and not reused... I am not sure how true is that ?

What number did u call for return??

Quote from akshay_bombay : i dont see these lines ... Do u do something special (an angle) ? Is there any tool to see these lines? My repair was delayed, as the LCDs are not in stock ?? The rep said , these are new and tested LCD's and not reused... I am not sure how true is that ? What number did u call for return??

1-800-624-9897.

Just keep saying that you want to return it. You will be transferred to different agents and you will tell them the same thing "I want to return my Dell order" until the right agent asks you why. I had all the reasons why and they also have record of the unsuccessful dispatch.

I don't do anything special. I just look at it. My eyesight isn't good but I'm near-sighted so I can see perfectly within arm's length. The result is the same with or without my glasses. I have other LCD's and laptops for comparison so I know when something is not right and my 15z is definitely off. Once I get the replacement I'll get the perfect comparison. Worst scenario is if it's actually what it looks like.

Right now I feel that I should've just returned my order, but the 30-day wait for the refund kinda got me. And since I used gift cards they're refunding the same gift cards. I have until July 4th till the 21 day return policy expires. I don't know if I can still return my order even after the replacement and the $50 refund.

BTW, have you seen the pictures? Does your 15z resemble them? As stated in the other forum, what possibly keeps this issue from becoming an official recall is that other people don't notice the difference. But I doubt it, since my little sister cares little about displays but she noticed that my 15z looks "weird and wrong."

Quote from PocketSmiley : 1-800-624-9897. Just keep saying that you want to return it. You will be transferred to different agents and you will tell them the same thing "I want to return my Dell order" until the right agent asks you why. I had all the reasons why and they also have record of the unsuccessful dispatch. I don't do anything special. I just look at it. My eyesight isn't good but I'm near-sighted so I can see perfectly within arm's length. The result is the same with or without my glasses. I have other LCD's and laptops for comparison so I know when something is not right and my 15z is definitely off. Once I get the replacement I'll get the perfect comparison. Worst scenario is if it's actually what it looks like. Right now I feel that I should've just returned my order, but the 30-day wait for the refund kinda got me. And since I used gift cards they're refunding the same gift cards. I have until July 4th till the 21 day return policy expires. I don't know if I can still return my order even after the replacement and the $50 refund. BTW, have you seen the pictures? Does your 15z resemble them? As stated in the other forum, what possibly keeps this issue from becoming an official recall is that other people don't notice the difference. But I doubt it, since my little sister cares little about displays but she noticed that my 15z looks "weird and wrong."

As of now , my display is brilliant .. Thats why i am keen on replacing the hinges and not the whole LCD display .. I hope the tech is brilliant enough to replace just the LCD and not the whole LCD Assembly ..

Quote from akshay_bombay : As of now , my display is brilliant .. Thats why i am keen on replacing the hinges and not the whole LCD display .. I hope the tech is brilliant enough to replace just the LCD and not the whole LCD Assembly ..

You meant hinges? If you did get a good display you better keep it! In this forum [notebookreview.com] the owner of the pictures I posted before already got 5 replacements with the same problem.

I noticed the white lines because I use social networks a lot and the white lines appear most noticeably over small pictures of faces. It's especially disconcerting to see how different the pictures look after years of being familiar with them. If you just view a full red page (or blue or green) you can readily see a white mesh pattern (it appears white but it may be an optical illusion; nevertheless, for something designed for humans it should not be so).

Quote from PocketSmiley : You meant hinges? If you did get a good display you better keep it! In this forum [notebookreview.com] the owner of the pictures I posted before already got 5 replacements with the same problem. I noticed the white lines because I use social networks a lot and the white lines appear most noticeably over small pictures of faces. It's especially disconcerting to see how different the pictures look after years of being familiar with them. If you just view a full red page (or blue or green) you can readily see a white mesh pattern (it appears white but it may be an optical illusion; nevertheless, for something designed for humans it should not be so).

Can you take a pic of the issue u talking about ?

Quote from akshay_bombay : Can you take a pic of the issue u talking about ?

I was able to capture how the 15z vertical white lines look like in real-life (with Splendid Color turned on):

15z 1080p WLED vertical white lines issue comparison [imageshack.us]

Quote from PocketSmiley : I was able to capture how the 15z vertical white lines look like in real-life (with Splendid Color turned on): 15z 1080p WLED vertical white lines issue comparison [imageshack.us]

i joined the company ..

had the tech replace the lcd assembly for the hinges .. the new lcd does have the sceen door effect , but its minor . when i focus on the screen , it can been seen from a particular distance.

Quote from akshay_bombay : i joined the company .. had the tech replace the lcd assembly for the hinges .. the new lcd does have the sceen door effect , but its minor . when i focus on the screen , it can been seen from a particular distance.

So you mean there EXISTS a good 1080p screen for the 15z? The original one you got didn't have the white lines in the picture [imageshack.us]?

Dell is sending me a replacement unit today.

Can I still cancel if they sent me another defective one? Even after they gave me a $50 refund?

Quote from PocketSmiley : So you mean there EXISTS a good 1080p screen for the 15z? The original one you got didn't have the white lines in the picture [imageshack.us]? Dell is sending me a replacement unit today. Can I still cancel if they sent me another defective one? Even after they gave me a $50 refund?

Yes , the original one was good ..
U can cancel , its just that ur refund would be $50 less than what u paid ( as u got a $50 refund already)

U would also loose on the $75( the extra gift card) , and u would be struck with a $400 gc.

Quote from PocketSmiley : So you mean there EXISTS a good 1080p screen for the 15z? The original one you got didn't have the white lines in the picture [imageshack.us]? Dell is sending me a replacement unit today. Can I still cancel if they sent me another defective one? Even after they gave me a $50 refund?

looks like my current display is also better than urs ... As i can see a big difference , between both the pics.If mine was bad , it was screw the gud pic on right side ???

Quote from akshay_bombay : looks like my current display is also better than urs ... As i can see a big difference , between both the pics.If mine was bad , it was screw the gud pic on right side ???

What do you mean? Yes, on the picture, the right column is the good, normal one from a Dell LCD. All my other LCD's look like that except my IPS monitor which is better.

The colors look "better" on the XPS 15z but that's because the Splendid Color setting is on (you can disable it by pressing winkey + x), and the colors look almost the same with that setting off (but the colors still look better on the 15z in Generic Color).

BTW, I got myself an L502x i7 QM 2.0 ghz 1080p B+RGLED GT540 2GB TV Tuner Win7 Pro Blu-ray 8GB RAM for $697.93 after 20% coupon and tax and fees and the Amex $100 off. If I get a good replacement I'll keep it and give it to my little sister. If I get another 15z reject I'll get a full refund and call Dell to modify my payment method for the L502x to include the gift cards (I know Dell can do this for you).

Quote from PocketSmiley : What do you mean? Yes, on the picture, the right column is the good, normal one from a Dell LCD. All my other LCD's look like that except my IPS monitor which is better. The colors look "better" on the XPS 15z but that's because the Splendid Color setting is on (you can disable it by pressing winkey + x), and the colors look almost the same with that setting off (but the colors still look better on the 15z in Generic Color). BTW, I got myself an L502x i7 QM 2.0 ghz 1080p B+RGLED GT540 2GB TV Tuner Win7 Pro Blu-ray 8GB RAM for $697.93 after 20% coupon and tax and fees and the Amex $100 off. If I get a good replacement I'll keep it and give it to my little sister. If I get another 15z reject I'll get a full refund and call Dell to modify my payment method for the L502x to include the gift cards (I know Dell can do this for you).

how does dell process an exchange ?? did u have to give ur credit card number ? when did they tell u which replacement they are sending ?

Quote from akshay_bombay : how does dell process an exchange ?? did u have to give ur credit card number ? when did they tell u which replacement they are sending ?

I was trying to return my order for full refund and I was referred to a Resolution Specialist. I said I wanted to return my order because of said problems, and then he said, "I'm sorry for your trouble. What if I offer you a $50 refund, and on top of that, I will send a complete system replacement? You don't have to send back your computer yet; wait till the new one arrives and the box will contain a return label, and you put the old computer in this new box."

I didn't give anything. They somehow know everything already. I'm still waiting for the call. They said they'll call me Friday 9AM to 11AM PST about the cashback and the replacement system. I called them last Monday I think, and while we were talking they put me on hold for almost an hour because they were talking to Manufacturing.